Customer satisfaction levels | Bizcommunity

Customer satisfaction levels | Bizcommunity

News

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction

Digital

Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

Warehouse management - are you as efficient as you think you are?

Warehousing

Warehouse management - are you as efficient as you think you are?

Tennille Bell 14 Jul 2022

Source: Supplied. Coen Jonker has been appointed CEO of TymeBank in South Africa.

Financial Services

Tyme Group in leadership overhaul

26 May 2022

Educo Academy launches free sales and marketing programme for SA youth

Skills Training

Educo Academy launches free sales and marketing programme for SA youth

17 Feb 2021

Up your corporate game with a chief experience officer

Digital

Up your corporate game with a chief experience officer

Yael Geffen 27 Jan 2021

Delivering your customer experience at every customer touchpoint

CRM

Delivering your customer experience at every customer touchpoint

Paula Sartini 22 Dec 2020

The bottom line is not the only indicator of success in customer satisfaction

Marketing

The bottom line is not the only indicator of success in customer satisfaction

Nonhlanhla Koza, Issued by Oliver 8 Sep 2020

Will digital integration kill traditional banks?

Banking

Will digital integration kill traditional banks?

Kobus Badenhorst, 31 Aug 2020

Image source: Gallo/Getty Images.

Research

Businesses will have to fight for survival in 2020 [report]

14 Jan 2020

Readying retail for the festive season

CRM

Readying retail for the festive season

9 Dec 2019

Look like a big dog using the right management systems

How To Start Up

Look like a big dog using the right management systems

7 Oct 2019

Linda Reddy, supply chain director for Nando’s IMEA

Supply Chain

#WomensMonth: Tough trading environment calls for supply chain innovation

Evan-Lee Courie 21 Aug 2018

Professor Adré Schreuder, Consulta CEO

Medical Aid

Survey: Medical aid customer satisfaction slides

3 Aug 2018

Travel

Fastjet first quarter on-time performance is 90%

10 Apr 2018

Automation is key for distributors to act fast and meet customer demands

Distribution

Automation is key for distributors to act fast and meet customer demands

Samantha Proctor-Parker 16 Nov 2017

First Wing - direct access to lounges

Travel

British Airways investing millions of pounds in enhancing customer experience

10 Apr 2017

Customer experience is essential for your business

CRM, CX, UX

Customer experience is essential for your business

3 Oct 2016

Trends

Which are SA's best and worst brands?

31 Mar 2016

kulula soars in SAcsi results

Tourism

kulula soars in SAcsi results

14 Jan 2016

South Africans prefer travelling with kulula.com

Tourism & Travel

South Africans prefer travelling with kulula.com

2 Jul 2015

New research: How employee emotions' impact on customer experience

Research

New research: How employee emotions' impact on customer experience

4 Mar 2015

How to create a scene in a shop ... essential advice for SA consumers

CRM

How to create a scene in a shop ... essential advice for SA consumers

Aki Kalliatakis 5 Dec 2014

Telkom exits marketing comfort zone, enters entertainment sponsorship

Sponsorship

Telkom exits marketing comfort zone, enters entertainment sponsorship

Leigh Andrews 24 Nov 2014

Consumer engagement central to business success

CRM, CX, UX

Consumer engagement central to business success

2 Oct 2014

Customer satisfaction rates up for SA supermarkets

CRM

Customer satisfaction rates up for SA supermarkets

18 Sep 2014

Three key areas crucial to delivering service excellence

Logistics & Transport

Three key areas crucial to delivering service excellence

Gloria Torres 17 Jul 2014

Increase in service levels at SANParks restaurant

Food Services

Increase in service levels at SANParks restaurant

16 May 2014

The power of Humanness shown in The Ask Afrika Orange Index

Services

The power of Humanness shown in The Ask Afrika Orange Index

2 Apr 2014

Data & Analytics

Data monetisation: unlocking the real value of business information

Ayanda Dlamini 5 Mar 2014

Management & Leadership

Nice companies do finish first

Johan Poolman 2 Aug 2012

CRM

Virtual call centres open up possibilities for SMEs

25 Apr 2012

ICT

Intuate, Semafone partner to eliminate card fraud at call centres

2 Mar 2012

CRM

Unleashing potential in contact centres

Kgabo Badimo 24 Jan 2011

Acknowledging service... and the lack thereof

Retail Services

Acknowledging service... and the lack thereof

4 Nov 2009

Gateway Communications awarded at 2009 SatComs Star Awards

Digital

Gateway Communications awarded at 2009 SatComs Star Awards

9 Apr 2009

Honda tops JD Power survey

Automotive

Honda tops JD Power survey

22 Jan 2008