Customer experience strategies | Bizcommunity

Customer experience strategies | Bizcommunity

News

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Events & Conferencing

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Issued by CEM Africa Summit 1 day

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

Good service is proactive: A new standard for customer experience

CRM

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

How to simplify customer interactions for happier, more loyal customers

CRM

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

Banking

Discovery Bank takes gold at the Ask Afrika Brand Index 2024

Issued by ASK AFRICA 23 Jul 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

SMEs

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

Issued by OriginalNerdsZA 12 Feb 2024

Brightest minds in CX to gather at CEM Africa this August

Exhibitions & Events

Brightest minds in CX to gather at CEM Africa this August

23 Jun 2022

CEM Africa gathers who's who of e-commerce and CX gurus

Events & Conferencing

CEM Africa gathers who's who of e-commerce and CX gurus

Issued by CEM Africa 4 Nov 2021

Real-time analytics in retail - it's now or never

Technology

Real-time analytics in retail - it's now or never

Andrew Dawson 22 Jun 2020

Branding

Is this the best time ever to build brand love?

Jaco Lintvelt, Issued by Dentsu 5 May 2020

Image credit: Sebastian Pociecha on Unsplash.

Marketing

Marketers' tactics are turning customers against them

Joan Osterloh 30 Oct 2019

The CSO+P team, Werner Odendaal, Wynand Coetzer, and Beth Strauss. Image supplied.

Research

CSO+Partners on Demographica partnership and creating business-led customer experience strategies

Juanita Pienaar 24 Oct 2019

Amazon, Starbucks, Apple and Google leaders in guiding customer journey

Research

Amazon, Starbucks, Apple and Google leaders in guiding customer journey

5 Mar 2019

#BizTrends2019: The endurance of trade shows in a digital world

Events & Conferences

#BizTrends2019: The endurance of trade shows in a digital world

Gary Corin, Issued by Specialised Exhibitions 7 Jan 2019

Chatbot adoption will shake up the healthcare value chain

Medtech

Chatbot adoption will shake up the healthcare value chain

4 Dec 2018

Chief marketers believe their jobs are at risk if customer experience strategies fail

Research

Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018