Digital marketplaces such as Amazon, Alibaba, click and collect models, and food delivery ecosystems have rapidly changed consumer behaviour, and increased the demand for convenience...
Haydn Townsend 3 May 2021
Most organisations today understand the importance of customer experience (CX). In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth...
Brent Haumann 31 Mar 2021
The Covid-19 pandemic has led to thousands of empty buildings as offices, malls and other commercial spaces have shut down...
Devan Pillay 18 Mar 2021
From a healthcare perspective, this year's Budget Speech is significant in three key ways...
Ahmed Banderker 25 Feb 2021
Level three restrictions in the middle of the December holiday season came as an unwelcome, albeit not altogether unexpected, surprise on 28 December. So, what happens to your existing travel plans under level 3?...
Issued by Domestic Flights South Africa 9 Feb 2021
Level 3 restrictions in the middle of the December holiday season came as an unwelcome, albeit not altogether unexpected, surprise on 28 December. So, what happens to your existing travel plans under level three...
Issued by Domestic Flights South Africa 11 Jan 2021
Companies have to realise that technology and digitisation are pivotal to surviving in the new normal. However, it's not just about who will go digital. It's about who will go digital-first and who will do it better...
Saurabh Kumar 8 Jan 2021
For many industries, predicting the future during a pandemic would be difficult - if not impossible. Retail is different. Why?
Oliver Guy 13 Nov 2020
Matthys Esterhuysen, co-founder and head of strategy at Luminate, writes that all digital transformation should be analytics-led. If you cannot measure what matters, you cannot improve your digital ecosystem, resulting in underperforming digital assets and underutilised digital platforms...
Matthys Esterhuysen 15 Oct 2020
There's no doubt the Covid-19 pandemic has fundamentally shifted the world of business, forcing organisations across sectors to rethink their business models and implement responsive operational changes...
Louis Retief 15 Sep 2020
There are opportunities for South Africa's mining sector to continue exploring cost-saving measures with improved energy efficiency, despite national energy constraints and a mining sector set to contract...
In uncertain environments like this, trust in institutions - businesses, organisations, and governments - becomes even more critical. Strong leadership and decisive action are needed to earn that trust and shape our post-crisis future...
Karena Crerar 23 Apr 2020
Consumers are all about convenience, connection and control. The new generation of shoppers is more informed, far more demanding and more focused on getting things done quickly and easily...
Lizette Akker 6 Aug 2019
David Jenkins, founder and partner at digital marketing agency MickeyLlew, look at how to use customer reviews to boost your website's organic ranking on Google...
David Jenkins 14 Jan 2019
Committed to zero environmental impact by 2030 across its 143 clubs in Southern Africa, Virgin Active South Africa has partnered with the Green Building Council South Africa (GBCSA) to sponsor a Net Zero Rating Tool...
Shield announced yesterday that it has been nominated for 'Best New Sponsorship' and 'Campaign of the Year' at this year's Sport Industry Awards taking place at the Sandton Convention Centre this Friday, 17 August...
Jessica Tennant 14 Aug 2018
With the fuel price expected to increase yet again this month, small and medium-sized transport companies are finding themselves in particularly challenging times. The pressure is on to find ways to save fuel and reduce costs...
Arnoux Maré 9 Jul 2018
For African telecoms providers, who have feasted on near-uninterrupted subscriber and revenue growth over the past two decades, the need to adapt is paramount...
Mariam Abdullahi 19 Feb 2018
Hospitality players, now more than ever, need to contribute every effort in implementing effective water-saving initiatives, as well as dedicatedly continue educating both local and foreign guests...
Travel agencies that have not yet started this process may find themselves behind deadline, with potentially severe consequences...
We interviewed executive director Gavin Meyer to find out more about Itec SA's Carbon Neutral programme and the potential impact of digitalisation on the triple bottom line...
Sindy Peters 15 Jul 2017
In 2016, the Ombudsman of the Short-term Insurance (Osti) saw major changes in leadership, its approach to work and the impact of the legislative environment...
Rapid changes in the regulatory environment as a result of growing pressure from civil society are leaving organisations struggling to keep up with compliance overload...
Issued by LexisNexis 9 Mar 2017
We are seeing a very clear shift away from traditional insurance to more evolved cover tools...
Jaqueline van Eeden 24 Jan 2017
Mediclinic Southern Africa has acquired a majority stake in Life Path Health...
Having been unable to reach a settlement on annual salary increases, Table Mountain Aerial Cableway's staff, who are members affiliated to SACCAWU, are on strike...
Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre...
Jed Hewson 17 Aug 2016
In light of the many challenges that the Logistics industry is facing, we wanted to know what Grant Fraser thought of the 2016 Budget Speech...
Cari Van Wyk 3 Mar 2016
PRETORIA: The first part of the new e-toll dispensation announced by the government in May will come into effect on Wednesday, 1 July 2015...
Good management and business practices will remain the key disciplines for South African businesses that are currently facing challenges presented by labour issues and reduced activity and productivity.
NEW YORK CITY, USA: BlackBerry said it would cut 4,500 jobs as the struggling Canadian smartphone manufacturer retrenches in the face of hefty losses and weak sales of its new handsets.
Tourism and leisure group Cullinan last week reported a 25.2% increase in headline earnings from R21.7m to R27.2m for the six months to March on the back of a 20% increase in sales.
When the phrase 'project management' is mentioned there are generally one of two industries/sectors that come to mind, construction or IT. But in today's business environment you would find several employees running projects of various sizes, each project being used as a mechanism for the creation of business change and purposed to add to business value.
Louise Worsley 9 Feb 2013
Project management is not only for construction and for IT but is a necessary skill for most business people faced with day-to-day projects in their work.
Louise Worsley 4 Feb 2013
PALO ALTO, US: Despite a varied and mixed outlook for the global economy, chief marketers report positive outlooks for their roles and functional areas. Nearly 70% received a salary or bonus in 2011, and 73% expect the same at the end of this year depending on the performance of their businesses, reports the Chief Marketing Officer (CMO) Council.
Sewells Group South Africa has made an operational change in separating its Training and Development Division into two - Training Delivery and Business Solutions. Sewells is a management training and business management consulting company in the automotive retail sector which provides its services to most motor dealers in Southern Africa.
SABMiller is to combine the operational management of the Castel and SABMiller businesses in Nigeria and Angola, with the Nigerian businesses being managed in future by SABMiller, and the Angolan businesses being managed by Castel.
LONDON, UK: Commenting on the insurance impacts of the UK riots, Mohammad Khan, partner at PwC, said: "It's difficult to put a value on the cost of the damage as the scope and scale is still changing but, in relative terms, the financial impact on insurers will be small."
LONDON, UK: Commenting on the insurance impacts of the UK riots, Mohammad Khan, partner at PwC, said: "It's difficult to put a value on the cost of the damage as the scope and scale is still changing but, in relative terms, the financial impact on insurers will be small. There may be some specific increases in premium for the worst affected areas but, for customers nationwide, there is also too much competition for these events to have a significant impact.
Ogilvy & Mather has upped its stake in local subsidiary Ogilvy South Africa from 49.9% to 59%. According to Moss Mashishi, chairman of Ogilvy Africa and Ogilvy SA, the deal signifies the maturing relationship between the global and the local office, which he says has always been a flagship in the larger Ogilvy & Mather network.
Herman Manson: @marklives 31 Jan 2011
Most notably, digital marketing is driving significant structural and operational changes in global marketing groups, according to the CMO Council's comprehensive 2010 State of Marketing Report and Outlook Audit...
Chris Moerdyk 23 Apr 2010
Oasys Innovations has announced operational changes to its executive management structure, based at its head office in Johannesburg, effective since January 2009.
Issued by GL events South Africa 9 Feb 2009
How 'Every Little Helps' - advertising helped Tesco's brand image in the 1990s. The radical transformation of Tesco's fortunes from slumbering number two to Britain's largest supermarket chain, has been well documented in the UK.
Pedro de Gouveia 12 Nov 2008
Conflict management seems to be the buzzword in a number of articles that I have read recently and I am seeing more and requests for conflict management training. Firstly you need to understand the definition of a conflict. Read on...
Howard Badler 19 Sep 2008
South African organisations and service providers must begin preparing for the shift towards Internet Protocol Version 6 (IPv6) or risk facing significant operational and technical headaches when they're forced to implement the new protocol in two-to-three years' time. So says Rob Hunter, JINX Working Group chair at the Internet Service Providers' Association of SA (ISPA).
Earlier this week, Nestlé Food Services hosted its public relaunch to Nestlé Professional. According to Barend Minnaar, the brand's South African country business manager, Nestlé World Wide identified the ‘Out Of Home Industry' as one of the four growth pillars of its international business last year and has been preparing for the changeover ever since.
When the on-time performance of every major US airline was made public, some airlines made sweeping operational changes that markedly reduced delays. Others took the painless route: they added 20 minutes to the scheduled arrival time.
Sid Peimer 30 Nov 2004