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×Tasneem Goodman
I am self-motivated, organised and capable of working under pressure. I have a clear logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In short, I am reliable, trustworthy, hardworking and eager to learn.
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Show profile Hide profileEmployment
Job Title: Call Centre Agent / Administrator
Company: C.A.R / Network Blue
Start Date: August 2003, End Date: December 2005
Reason for leaving: Company closed down.
Description:
* Answering inbound roadside assistance calls.
* Maintain customer service levels by delivery quality solutions to customer queries. * Accurately logging calls with detailed information.
* Liaise with service provider on behalf of customer.
* Provide timeous feedback to customer and all parties involved.
* Managing multiple breakdown situations on a daily basis.
* Performing varies duties as assigned by my supervisor to support the efficient
operation of the call centre.
* Initial and on-going training of personnel, assist in scheduling, quality assurance
and employee counselling.
* Plan, coordinate, reports and the day-to-day operations.
* Monitor, supervise, chart operations and work flow.
* Adjust daily team assignments.
* Collect and tabulate workload statistics.
* Monitor individual performance.
* Investigate and resolve customer inquiries regarding roadside assistance and
complaints in a timely and empathetic manner.
Job Title: Creditors/Debtors Clerk
Company: Western Crown Panelbeaters
Start Date: January 2006, End Date: October 2010
Reason for leaving: Retrenched
Description:
* Daily processing: - Capture invoices.
- Process incoming purchase orders
- Print proof of payment and update on Quickbooks/Pastel.
* Reconciliation to creditors statement
* Preparation of creditors for payment.
* File purchase orders and update system.
* Prepare age analysis.
* Engaged with debtors in a professional manner.
* Debtor reconciliations.
* Maintaining debtors' files and supporting documentation.
* Weekly reports to management on outstanding monies.
Job Title: Junior Bookkeeper
Company: Fischer & Associates
Start Date: December 2010, End Date: January 2013
Reason for leaving: Career growth & change.
Description:
* Capture day to day financial transactions and complete posting process.
* Capture bank statements.
* Prepare trial balances.
* Prepare statement of accounts for customers.
* Verify that transactions are recorded in the general ledger.
* Reconcile and balance all accounts.
* Complete month end closings.
* Calculate and prepare tax payments.
* File tax reports.
* Maintain fixed asset inventory.
* Maintain and file all historical records.
Job Title: Financial Advisor
Company: Outsurance
Start Date: February 2013, End Date: June 2015
Reason for leaving: Centurion based, travelling costly.
Description:
* Receive inbound calls.
* Interview prospective clients to get data about their financial resources and
discuss coverage.
* Explain features of various policies.
* Evaluate leads obtained through direct referrals.
* Deliver scripted sales pitch.
* Record all customers' details.
* Close sales and meet targets.
Job Title: Lead Administrator
Company: Telesure
Start Date: 12 Feb 2016, End Date: 30 June2016
Reason for leaving: Temporary position
Description:
* Receive inbound calls from prospective clients who have responded to different
campaigns.
* Get information on prospective client's needs and timeline for buying.
* Capture all necessary details on system.
* Transfer qualified lead to sales team.
Employment
Job Title: Call Centre Agent / Administrator
Company: C.A.R / Network Blue
Start Date: August 2003, End Date: December 2005
Reason for leaving: Company closed down.
Description:
* Answering inbound roadside assistance calls.
* Maintain customer service levels by delivery quality solutions to customer queries. * Accurately logging calls with detailed information.
* Liaise with service provider on behalf of customer.
* Provide timeous feedback to customer and all parties involved.
* Managing multiple breakdown situations on a daily basis.
* Performing varies duties as assigned by my supervisor to support the efficient
operation of the call centre.
* Initial and on-going training of personnel, assist in scheduling, quality assurance
and employee counselling.
* Plan, coordinate, reports and the day-to-day operations.
* Monitor, supervise, chart operations and work flow.
* Adjust daily team assignments.
* Collect and tabulate workload statistics.
* Monitor individual performance.
* Investigate and resolve customer inquiries regarding roadside assistance and
complaints in a timely and empathetic manner.
Job Title: Creditors/Debtors Clerk
Company: Western Crown Panelbeaters
Start Date: January 2006, End Date: October 2010
Reason for leaving: Retrenched
Description:
* Daily processing: - Capture invoices.
- Process incoming purchase orders
- Print proof of payment and update on Quickbooks/Pastel.
* Reconciliation to creditors statement
* Preparation of creditors for payment.
* File purchase orders and update system.
* Prepare age analysis.
* Engaged with debtors in a professional manner.
* Debtor reconciliations.
* Maintaining debtors' files and supporting documentation.
* Weekly reports to management on outstanding monies.
Job Title: Junior Bookkeeper
Company: Fischer & Associates
Start Date: December 2010, End Date: January 2013
Reason for leaving: Career growth & change.
Description:
* Capture day to day financial transactions and complete posting process.
* Capture bank statements.
* Prepare trial balances.
* Prepare statement of accounts for customers.
* Verify that transactions are recorded in the general ledger.
* Reconcile and balance all accounts.
* Complete month end closings.
* Calculate and prepare tax payments.
* File tax reports.
* Maintain fixed asset inventory.
* Maintain and file all historical records.
Job Title: Financial Advisor
Company: Outsurance
Start Date: February 2013, End Date: June 2015
Reason for leaving: Centurion based, travelling costly.
Description:
* Receive inbound calls.
* Interview prospective clients to get data about their financial resources and
discuss coverage.
* Explain features of various policies.
* Evaluate leads obtained through direct referrals.
* Deliver scripted sales pitch.
* Record all customers' details.
* Close sales and meet targets.
Job Title: Lead Administrator
Company: Telesure
Start Date: 12 Feb 2016, End Date: 30 June2016
Reason for leaving: Temporary position
Description:
* Receive inbound calls from prospective clients who have responded to different
campaigns.
* Get information on prospective client's needs and timeline for buying.
* Capture all necessary details on system.
* Transfer qualified lead to sales team.
