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×I have an excellent written and verbal communication skillsin English, Sesotho Tswana and Pedi. Excellent ability to influence and communicate thus reaching or achieving my set goals. I am computer literate and believe in personal commitment to improving and sharing knowledge.
I am currently employed as a follow up tracing agent for unclaimed benefits either pension or provident fund even surplus apportionment at the DATA FACTOCRY. I started with the company in February 2013 to date. My duties amongst others are:
• to ensure that claim forms reach members and they are completed and sent back in a specific time frame
• making inbound and outbound calls
• rectifying errors on the forms and advising the members accordingly
Previous employment was at FUSION OUTSOURCING SERVICES - as a customer service consultant under Vodacom campaign. Duration of employment was from the 6th June 2011 to April 2013. Duties were:
• ensuring that targets are met on a daily weekly and monthly basis
• making inbound and outbound calls and delivering customer service making sure that the customer 's queries and needs are met
