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I have almost 3years experience in a call centre environment. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers/clients regarding products and services.
Duties : Responsible for handling calls from new and existing
customers regarding a variety of requests.
Using my knowledge of products or services as well as great
customer service skills, support and offer information as
needed to keep customers satisfied and retain business.
: Taking inbound calls, assist Multichoice clients with queries and ensure first time resolutions or refer them to the appropriate area for resolution.
: Keeping clients up to date with their queries.
: Updating clients personal details.
: Advising clients on products / services that can benefit them. : Escalating queries and routing them to the correct departments.
: Assisting customers with their financial transactions / billing. : Dealing with multiple telephonic queries from Multichoice clients and installers.
: Provide effortless service to Multichoice customers.
: Adapting and responding to change.
: Assisting clients with Technical queries.
: Meeting required QA Metric.
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