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Worked for a large corporate for many years in customer focused areas - honed my skills while involved in the training, quality and management of the contact centre.Spent the last 5 years working with various companies - small and corporate - to become customer centric and not business centric!
Rather than a "get in, do it and get out" approach, I practice the principles I advocate; making sense of your people and processes with the customer experience at the centre of any project I take on.
By making sense of your needs and your people, clear goals are set together with you and your management team to measure the results throughout the life cycle the project or program.
Key Skills
* Customer Responsiveness Evaluation
* Business Process Analysis and Redesign
* Customer Centric Process Design
* Business Improvement Strategy and Design
* Organisational Performance Improvement
* Risk Analysis and Risk Strategy
* Operational Management: Mentoring and Guidance
* Incentive and Reward Programmes
* Communication Strategies (Internal and External)
* Operational Strategy, Planning and Resourcing
* Medical Scheme Legislative Audits (Advice and File Preparation)
