Subscribe to daily business and company news across 19 industries
×
- Connect (Duduzile Moletsi knows me)
- Colleague
- Weve done business together
- Weve worked together
- Met in person
- Interacted with online
- Classmate
- Friend
- Family
- Follow
Show profile Hide profileMay 2012 - May 2013 Retail Assistant Markham Store Carlton Center
Duties:
Dealing directly with customer either by telephone, electronically or face to face
Responding promptly to customer inquiries
Obtaining and evaluate all relevant information to handle inquiries and complaints
Performing customer verification, processing orders, forms, applications and requests
Directing requests and unresolved issues to the designated resource
Managing customers' accounts, keeping records of customers interactions and transactions
Recording details of action taken for inquiries, comments as well as handling and resolve customer complaints
Communicating and coordinate with internal departments and doing follow up on customer interactions.
JUNE 2013 - AUGUST 2015 Inbound Retail Banking Enterprise & Customer Service Agent FNB
Duties: Customer service, Retail banking & Transaction banking, Card Cancellation, Teamwork & Co-operation
JUNE 2017 - Present Administrative Clerk (Intern) Leratong Hospital
Duties:
Creating and Maintain purchase files
Assisting with VA 2 for weekly grocery orders
To assist with the capturing of departmental RLS 01 forms
Prepare works order
File and deliver documents in the food service manager's office
Assisting with requisition and receipt voucher VA2
To answer all telephonic inquiries from different department and act accordingly
Capture summary of weekly groceries received
Prepare leave forms
May 2012 - May 2013 Retail Assistant Markham Store Carlton Center
Duties:
Dealing directly with customer either by telephone, electronically or face to face
Responding promptly to customer inquiries
Obtaining and evaluate all relevant information to handle inquiries and complaints
Performing customer verification, processing orders, forms, applications and requests
Directing requests and unresolved issues to the designated resource
Managing customers' accounts, keeping records of customers interactions and transactions
Recording details of action taken for inquiries, comments as well as handling and resolve customer complaints
Communicating and coordinate with internal departments and doing follow up on customer interactions.
JUNE 2013 - AUGUST 2015 Inbound Retail Banking Enterprise & Customer Service Agent FNB
Duties: Customer service, Retail banking & Transaction banking, Card Cancellation, Teamwork & Co-operation
JUNE 2017 - Present Administrative Clerk (Intern) Leratong Hospital
Duties:
Creating and Maintain purchase files
Assisting with VA 2 for weekly grocery orders
To assist with the capturing of departmental RLS 01 forms
Prepare works order
File and deliver documents in the food service manager's office
Assisting with requisition and receipt voucher VA2
To answer all telephonic inquiries from different department and act accordingly
Capture summary of weekly groceries received
Prepare leave forms
