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Douglas Banfield
A focused, trustworthy and dependable professional with exceptional analytical and problem solving skills together with a prominent reputation of providing outstanding customer service within a fast paced environment.
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Show profile Hide profileProfessional Profile
A resourceful and highly meticulous ASSISTANT CASINO MANAGER with 11 years experience within the casino industry, eight years employed with a recognized cruise-liner (Royal Caribbean International) and three years land-based for two recognized Casino Groups within South Africa.
A results-orientated professional with a fine eye for detail, marketing and public relation skills with a track record of achieving and exceeding all expectations. Manager and team leader with the ability to educate and assess staff at all levels.
A focused, trustworthy and dependable professional with exceptional analytical and problem solving skills together with a prominent reputation of providing outstanding customer service within a fast paced environment.
Career Objectives:
• To continue reaching my career goals and targets.
• To further my knowledge and skills.
• To grow and advance within an established company.
Career Highlights:
• Being able to exceed expectations whilst working in a competitive industry.
• Having the ability to lead and motivate a team of different nationalities within the casino.
• Being able to use my ship safety training to assist in the saving of lives in a real life emergency onboard.
Key Skills & knowledge
• Managing of the Casino to achieve optimal results.
• Training staff at all levels
• Compiling and writing reports (daily, monthly, quarterly and yearly reports)
• Casino Marketing and Public Relations
• Monitoring casino floor (Tables & Slots)
• Knowledge of casino cheating habits
• Table games knowledge (All popular games)
• Ability to resolve all guest and staff disputes
• Ability to order supplies and maintain an inventory
• Ability to lead by example
• Ability to schedule staff effectively
• Ability to learn quickly and adapt to new surroundings/environments
• Strong work ethics and time keeping
• Data capturing and revenue tracking
• Capable of using advanced surveillance systems
• Managing a budget
• Player Tracking and rewards program
• Assess staff ability levels and providing necessary training for advancement
• Health & Safety Representative
• Computer proficiency; MS Office (Word | Excel | PowerPoint), Windows (XP | Vista | 7), Mac OS X
Professional Profile
A resourceful and highly meticulous ASSISTANT CASINO MANAGER with 11 years experience within the casino industry, eight years employed with a recognized cruise-liner (Royal Caribbean International) and three years land-based for two recognized Casino Groups within South Africa.
A results-orientated professional with a fine eye for detail, marketing and public relation skills with a track record of achieving and exceeding all expectations. Manager and team leader with the ability to educate and assess staff at all levels.
A focused, trustworthy and dependable professional with exceptional analytical and problem solving skills together with a prominent reputation of providing outstanding customer service within a fast paced environment.
Career Objectives:
• To continue reaching my career goals and targets.
• To further my knowledge and skills.
• To grow and advance within an established company.
Career Highlights:
• Being able to exceed expectations whilst working in a competitive industry.
• Having the ability to lead and motivate a team of different nationalities within the casino.
• Being able to use my ship safety training to assist in the saving of lives in a real life emergency onboard.
Key Skills & knowledge
• Managing of the Casino to achieve optimal results.
• Training staff at all levels
• Compiling and writing reports (daily, monthly, quarterly and yearly reports)
• Casino Marketing and Public Relations
• Monitoring casino floor (Tables & Slots)
• Knowledge of casino cheating habits
• Table games knowledge (All popular games)
• Ability to resolve all guest and staff disputes
• Ability to order supplies and maintain an inventory
• Ability to lead by example
• Ability to schedule staff effectively
• Ability to learn quickly and adapt to new surroundings/environments
• Strong work ethics and time keeping
• Data capturing and revenue tracking
• Capable of using advanced surveillance systems
• Managing a budget
• Player Tracking and rewards program
• Assess staff ability levels and providing necessary training for advancement
• Health & Safety Representative
• Computer proficiency; MS Office (Word | Excel | PowerPoint), Windows (XP | Vista | 7), Mac OS X
