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Senior Usability Analyst
Wunderman
Jun 2017 - Present
Johannesburg, South Africa

Senior/Lead Usability Analyst across all major client portfolios.

Responsibilities include:

UX Strategy
Competitor Reviews
Usability Testing: 1-on-1 and Remote
Heuristic Analysis
A/B Testing
Wireframing
Client pitches and presentation of findings
Support, guide and mentor team and assess quality of work

Head of UX
CREACHA
Jul 2016 - Apr 2017
Johannesburg, South Africa

Responsibilities included:

Visualising Business Requirements into wireframes.
Creating user journeys and user personas.
User experience research, competitor analysis, and benchmark research.
Create the vision for developing, communicating, and implementing the user experience and associated UI framework and assets on a range of products.
Produce user flows, wireframes, prototypes, user interface specifications.
Initiate manage and conduct user experience research and testing processes.
Perform metrics analysis to inform design/user experience optimisation efforts.
Partner with the development and UI teams to ensure we provide the optimal experience for end users
Work strategically with other executives and team members across the organisation

Senior UX Consultant
Quirk
Jan 2016 - Jul 2016
Johannesburg, South Africa

Heading up UX at Quirk Jozi.

Roles and responsibilities included:

UX Strategy
Wireframing
User Journeys
Usability Testing
Management and mentorship of UX team

Lead UX Practitioner
Free Thinking
Jun 2015 - Oct 2015
Johannesburg, South Africa

UX Design and Advisory working in Financial Services for Nedbank, Bidvest Bank and Standard Bank on innovative software solutions.

Using User-Centered Design approaches to help Freethinking and its clients to solve business challenges.

Responsibilities included:

Plan and conduct user requirements gathering and analysis, competitive research, conceptual modeling and usability testing.
Design and specify user interfaces and information architecture using participatory and iterative design techniques including customer interviews, usability testing, and other forms of requirements discovery.
Produce personas, storyboards, scenarios, and prototypes.
Be a contributor to an interdisciplinary team that includes visual designers, project managers, business analysts, and developers.
Effectively communicate research findings, conceptual ideas, and detailed design rationale both verbally and visually.
Define the scope and phasing of project timelines.
Create wireframes and functional prototypes.
Document feature behaviour.
Collaborate with teammates, clients, and 3rd parties to ensure that your solutions survive the development process.

Senior Usability Analyst
Discovery Holdings
Dec 2012 - May 2015
Johannesburg, South Africa

Tasked with ensuring interactive media products meet the needs of their intended audiences through analysis, evaluation, and testing of the user experience.

Conduct analysis, design, and evaluations of systems interfaces with clients and staff, to ensure maximum usefulness and satisfaction, to increase productivity and to elevate the overall quality of the product or service.

Senior User Experience Specialist
Momentum
Dec 2011 - Dec 2012
Centurion, South Africa

Senior User Experience Specialist responsible for owning and institutionalising UX across Momentum's digital channels. Digital product ideation and UI prototyping for web, mobile, desktop applications and tablet.

Senior UX Developer
DStv Online
Aug 2010 - Jan 2012
Randburg, South Africa

User Experience lead responsible for evangelising and institutionalising UX across DStv's business units.
UI prototyping for the web, mobile, interactive television, set-top box, and tablet.