 |
[Chantel Botha] We often encounter intense emotions from colleagues, customers, partners, and even ourselves. It’s easy to react instinctively to anger, treating it as a threat or a barrier. However, if we shift our perspective, we discover that anger isn't the real enemy, it’s a smokescreen and a powerful messenger... |
 |
[Bruce von Maltitz] At its heart, good service is about delivering on five simple things: speed and convenience, knowledgeable help, a consistent experience, a human touch when needed, and the option for self-service... |
 |
[Peter Ludi] AI agents, hybrid formats and digital-first journeys are reshaping how customers shop. But behind every seamless click lies a fragile system under strain... |
 |
[Evan-Lee Courie] This Women's Month, we sat down with Lize du Preez, founder of Lize Mouton Collection (LMC) and commercial director at Carmién Tea, to talk about her journey, challenges, and vision as a woman in business... |
|
[Evan-Lee Courie] Suzana Matiradonna Matiradonna, marketing and strategy manager at Lamelle Research Laboratories, embodies the blend of creativity, courage, and leadership that defines women leading with purpose... |
|
[Evan-Lee Courie] Ina Paarman is more than just a brand — she is a pioneer who built a family business from her kitchen table into a household staple... |
|
[Peter Ludi] Vendor lock-in doesn’t happen immediately; it creeps in over time. You sign the contract, restructure the team, move key services to the vendor and standardise around their platforms... |
|  Peter Ludi, MD Solutions at redPanda Software Building the retail store of the future requires a fundamental shift in perspective: the withdrawal of technology from the front and centre to the background... |
|
[Peter Ludi] In the wake of the rapidly evolving digital landscape, retailers are continuously confronted with a myriad of software solutions. Implementing these systems often requires a considerable investment of resources, frequently resulting in a patchwork of fragmented systems and siloed operations... |
|
[Peter Ludi] Consumers in South Africa are under immense pressure with a cascade of bad news resulting in increased prices at the till. Producer Price Inflation continues to rise, with the latest figures showing an increase... |
|
[Peter Ludi] While the environment for South African consumers will likely improve gradually throughout the second half of 2024, this reality means retailers will need to stay ahead of competition to compete for valuable customer spend... |
|
[Peter Ludi] There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend... |
|
[Peter Ludi] The single most effective thing retailers can do in 2024 and beyond is to acknowledge that aspirations and consultative conversations have overtaken reality... |
|
[Peter Ludi] A point of sale is a vital cornerstone of any retail business, regardless of whether it sells products or services. However, a misunderstanding of the definition of POS sees many retailers fall into the trap of buying a payment acceptance terminal... |
|
[Peter Ludi] Everyone understands that in order for a retailer to be competitive, it must invest in the best technology to remove friction for customers and employees... |
 |
[Charlene Louw] The proposed policy to introduce Minimum Unit Pricing (MUP) on alcohol - setting a legal floor price per unit of alcohol - is being presented as a solution in addressing the consequences of harmful drinking in South Africa... |
|
[Charlene Louw] The Beer Association of South Africa (BASA) is gearing up to tackle some important challenges in 2025, including National Treasury’s intention to revise the excise tax regime on alcoholic products... |
|
[Charlene Louw] South Africa’s beer industry is more than just a source of refreshment - it’s an economic powerhouse woven into the cultural and economic fabric of our country... |
|
[Evan-Lee Courie] Grace Harding, CEO of Ocean Basket, a fearless, big-hearted leader is redefining what it means to lead with purpose, passion, and people at the core... |
|
[Evan-Lee Courie] With over 15 years of experience across FMCG giants like SAB and Mondelez, JDE Peet’s marketing lead, Hayley van Niekerk has a proven track record in brand building, innovation, and regional marketing leadership... |
