When supply chains fail, brands speak: The KitKat theft case study
Ernst van Biljon and Helen McIntee-Carlisle
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Dis-Chem to provide customer service via WhatsApp
Customers of Dis-Chem can now receive self-help services and loyalty programme management via WhatsApp by sending 'Hi' to 0860 347 243 using Clickatell's chat commerce platform.
Dis-Chem will also use the channel to notify customers when their repeat medications are ready to be collected or delivered through 'Pack My Meds', Dis-Chem's online repeat medicine ordering platform.
