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| Job | Normal cost | Discount | Cost | Saving |
|---|---|---|---|---|
| 4 | R2,000 | 27% | R1,460 | R540 |
| 6 | R3,000 | 29% | R2,130 | R870 |
| 8 | R4,000 | 31% | R2,760 | R1,240 |
| 12 | R6,000 | 35% | R3,900 | R2,100 |
IT Support Technician
| Remuneration: | cost-to-company |
| Location: | Johannesburg |
| Job level: | Mid |
| Type: | Contract |
| Reference: | #a00c73a9-1e3b-4cf4-a |
Job description
Requirements:- A minimum of a diploma or NQF level 6 in information technology or related field.
- Up to 3 years’ experience in IT user support.
- Microsoft Desktop support administrator certification.
- MCSE – Cloud platform and infrastructure certification.
- ITIL practitioner certification.
- ISO27001 information security management certification.
- Experience with Microsoft Azure Cloud and Microsoft 365.
- Strong technical troubleshooting and problem-solving skills.
- Provide first-line technical support for hardware, software, and cloud-based systems.
- Troubleshoot and resolve IT issues across the organisation.
- Manage and resolve user queries end-to-end within SLA timelines.
- Perform installation, configuration, and maintenance of IT equipment and systems.
- Support onboarding by setting up equipment for new employees.
- Maintain and repair system applications to ensure usability.
- Update IT service management systems and track support progress.
- Adhere to ITIL processes and asset management policies.
- Collaborate with IT teams to resolve escalated issues.
- Provide after-hours standby support on a rotational basis.
Requirements
- Cloud computing,
- IT support,
- Microsoft Office,
- Technical support,
- Troubleshooting,
- Cisco systems,
- Hardware management,
- Microsoft Azure
Posted on 05 Nov 15:48, Closing date 5 Dec
Connecting highly talented individuals with organisations that recognise the power of talent to optimise business effectiveness.
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