Team Leader

Job description

• A minimum of a diploma in Information Technology or a related field at NQF level 6.
• Microsoft certified professional certification in enterprise administrator (MCITP-EA) is preferred.
• Up to 5 years of experience in Information Technology.
• Experience supervising or overseeing IT user support.
• Experience supervising or overseeing IT operations.
• Experience supervising or overseeing project coordination and support services.
  

• Lead and supervise desktop support technicians, ensuring service quality and compliance with company policies and procedures.
• Oversee incident management and act as an escalation point for user support issues.
• Collaborate with the Johannesburg office to ensure seamless IT support for the regional office.
• Oversee IT asset procurement and administration, including secure stockroom management.
• Manage service provider relationships to ensure IT services meet agreed service-level agreements (SLAs).
• Provide end-to-end operational and technical support, including advice on IT projects.
• Oversee IT project implementation and resourcing.
• Drive the deployment of new applications in the regional office.
• Lead technical support for VCAV solutions.
• Document and maintain IT-related procedures.
• Participate in the IT operations committee.

Requirements

• IT Management
• IT Support
• Team Leadership
• Technical Support
• Troubleshooting
• Incident Handling
• Service Level Agreements (SLA)
• Project Coordination

Company Description

Our client is a Leading Full-Service Legal Firm.