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    From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent
    From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent

    By , Issued by Kantar 28 Oct 2020

    #BizTrends2020: Africa's double-edged consumer demand
    #BizTrends2020: Africa's double-edged consumer demand

    By 6 Jan 2020

    Using data analytics and CRM to drive customer centricity and win loyalty
    Using data analytics and CRM to drive customer centricity and win loyalty

    By 3 Dec 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

    By 25 Oct 2019

    The reason AI can predict consumer behaviour
    The reason AI can predict consumer behaviour

    By 11 Oct 2019

    Image credit: Thought Catalog on Unsplash.
    Do you know what your customers want their customers to experience?

    By 3 Sep 2019

    Image credit: hj barraza on Unsplash.
    Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

    By 19 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

    By 2 Aug 2019

    5 ways to drive growth through customer retention
    5 ways to drive growth through customer retention

    By 25 Jul 2019

    Image credit: Mein Deal on Unsplash.
    How to use design thinking to build the next Amazon

    By 15 Jul 2019

    How CRM can add measurable value to your brand
    How CRM can add measurable value to your brand

    By 13 Jun 2019

    Wayne Hull Photographer: Rikki Hibbert
    #IABSummit19: The digital transformation opportunity starts with you

    By 4 Jun 2019

    #AWE2019: Highlights from Day 1
    #AWE2019: Highlights from Day 1

    By 30 May 2019

    Is your brand telling the true story?
    Is your brand telling the true story?

    By 13 May 2019

    Up, close and very personalised
    Up, close and very personalised

    By 23 Apr 2019

    #NedbankIMC2019: The tech, the trends and the timeless truths of marketing
    #NedbankIMC2019: The tech, the trends and the timeless truths of marketing

    By 15 Mar 2019

    Microsoft CMO on the transformation of digital marketing
    Microsoft CMO on the transformation of digital marketing

    By 5 Feb 2019

    #BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview
    #BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

    By , Issued by Bizcommunity.com 1 Feb 2019

    #BizTrends2019: The transformative power of transparency
    #BizTrends2019: The transformative power of transparency

    By 25 Jan 2019

    Advertising is dead. Long live value-tising
    Advertising is dead. Long live value-tising

    By 16 Jan 2019

    Godfrey Parkin, CEO of Britefire and of Angaza.
    #BizTrends2019: Brand building must become more about customer experience

    By 14 Jan 2019

    Chasing the dream of the single view of the customer
    Chasing the dream of the single view of the customer

    By 14 Jun 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

    By 18 Apr 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

    By 15 Mar 2018

    Why it's time to reevaluate your customer communication, starting with email
    Why it's time to reevaluate your customer communication, starting with email

    By 13 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

    By 6 Feb 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

    By 8 Jan 2018

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