Technology

Articles

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Image source: sebastien decoret –

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Can AI help change how businesses view customer service emails?

Can AI help change how businesses view customer service emails?

Ryan Falkenberg 8 Jul 2024

#BizTrends2024: 5 key trends transforming the transport and logistics industry

#BizTrends2024: 5 key trends transforming the transport and logistics industry

Vanessa Schonborn 8 Jan 2024

Innovating to stay relevant in a rapidly changing world

Innovating to stay relevant in a rapidly changing world

Brendon Williamson 21 Nov 2023

Cultivating tomorrow's agricultural leaders: The power of online learning

Cultivating tomorrow's agricultural leaders: The power of online learning

Wynand Espach 21 Sep 2023

Filum Ho, CEO of Apollo Studios

Bot workers - an opportunity, not a setback for SA employees

Filum Ho 24 Apr 2023

Vincent Viviers, omnichannel retail executive at Pick n Pay, at Ecom Africa. Source: Lauren Hartzenberg

#EcomAfrica: 5 need-to-know trends shaping the future of e-commerce

Lauren Hartzenberg 21 Apr 2023

Proptech in Africa: The potential for innovation and growth

Proptech in Africa: The potential for innovation and growth

Sindy Peters 3 Apr 2023

Schneider Electric's EcoStruxure platform powers interactive 4IR lab at UJ

Schneider Electric's EcoStruxure platform powers interactive 4IR lab at UJ

Sindy Peters 7 Mar 2023

Nurturing the growth of e-commerce in South Africa

Nurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

Image source: sebastien decoret –

Is ChatGPT yet another hurdle for data privacy?

Ahmore Burger-Smidt 1 Mar 2023

David Meintjes, CEO at Telviva. Source: Supplied

E-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

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The year machines got smart and digital marketing came out on top

Roan Mackintosh 15 Feb 2023

Image source: © Rungaroon taweeapiradeemunkohg –

Major trends impacting 2023 information and development planning

Gary Allemann 27 Jan 2023

5 e-commerce trends for 2023

5 e-commerce trends for 2023

Bennet Otoo 23 Jan 2023

#BizTrends2023: What's next for payments in Africa?

#BizTrends2023: What's next for payments in Africa?

Karen Nadasen 19 Jan 2023

Tapelo Zama, digital marketing manager of 555 Media Hub, says Web 3.0 is the pot of gold at the end of the rainbow for marketers

#BizTrends2023: Web 3.0 - The pot of gold at the end of the rainbow for marketers

Tapelo Zama 19 Jan 2023

#BizTrends2023: 3 trends that will impact small businesses and organisations in 2023

#BizTrends2023: 3 trends that will impact small businesses and organisations in 2023

Sven Wolf 17 Jan 2023

#BizTrends2023: 5 trends driving the future of digital payments

#BizTrends2023: 5 trends driving the future of digital payments

Brendon Williamson 13 Jan 2023

#BizTrends2023: 3 trends that will shape the future of Africa's fintech startups

#BizTrends2023: 3 trends that will shape the future of Africa's fintech startups

Michael Bowren 9 Jan 2023

Retail innovation rising above economic turbulence

Retail innovation rising above economic turbulence

Lauren Hartzenberg 19 Oct 2022

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