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    Digital advertising group Aleph launches payment unit
    Customer Experience Africa Awards return for 2nd Edition
    Customer Experience Africa Awards return for 2nd Edition

    1 day

    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

      16 Mar 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

      15 Mar 2018

    Why it's time to reevaluate your customer communication, starting with email
    Why it's time to reevaluate your customer communication, starting with email

      13 Feb 2018

    Charles Murito, country manager of Google Kenya |
    Google Kenya's Charles Murito on digital advertising and the age of assistance

      7 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

      6 Feb 2018

    Image supplied.
    Trends 2018: Omnichannel is the new normal

      25 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

      8 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

      8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

      8 Jan 2018

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

      20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

      11 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

      11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

      8 Sep 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

      21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

      18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

      17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

      17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

      16 Aug 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

      27 Jul 2017

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban
    Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

    25 Mar 2015

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

      3 Mar 2015

    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

      3 Nov 2014

    Yuppiechef creams customer service with common sense
    Yuppiechef creams customer service with common sense

      5 Dec 2013

    Strat planning for client service and non-planners: Cape Town, 10 April

    Stratplanning  3 Apr 2013

    Show more

    More news

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

     16 Mar 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

     15 Mar 2018

    Why it's time to reevaluate your customer communication, starting with email
    Why it's time to reevaluate your customer communication, starting with email

     13 Feb 2018

    Charles Murito, country manager of Google Kenya |
    Google Kenya's Charles Murito on digital advertising and the age of assistance

     7 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

     6 Feb 2018

    Image supplied.
    Trends 2018: Omnichannel is the new normal

     25 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

     8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

     8 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

     8 Jan 2018

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

     20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

     11 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

     11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

     8 Sep 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

     27 Jul 2017

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban
    Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

    25 Mar 2015

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

     3 Mar 2015

    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

     3 Nov 2014

    Yuppiechef creams customer service with common sense
    Yuppiechef creams customer service with common sense

     5 Dec 2013

    Strat planning for client service and non-planners: Cape Town, 10 April

    Stratplanning 3 Apr 2013

    Paul Anderson
    Analysing the CRM needs of a midsize business

     2 Apr 2013

    Tigo listed among top social brands on Facebook
    Tigo listed among top social brands on Facebook

    19 Feb 2013

    [2013 trends] Out-of-the-box branding
    [2013 trends] Out-of-the-box branding

     31 Jan 2013

    How to contribute to Bizcommunity, from op-ed pieces to news
    How to contribute to Bizcommunity, from op-ed pieces to news

     3 Oct 2011

    Bizcommunity launches new dedicated sectors, newsletters
    Bizcommunity launches new dedicated sectors, newsletters

     20 Sep 2011

    AccessKenya automates its customer service
    AccessKenya automates its customer service

    24 May 2011

    Brand Inside and Y&R brands in new partnership
    Brand Inside and Y&R brands in new partnership

     22 Mar 2011

    SMS becomes a business, healthcare tool

     17 Mar 2011

    [2011 trends] Ever-changing ad industry, constantly developing trends
    [2011 trends] Ever-changing ad industry, constantly developing trends

     18 Jan 2011

    [2011 trends] It's a Wild. Wired. Wellthy. World!
    [2011 trends] It's a Wild. Wired. Wellthy. World!

     18 Jan 2011

    Show more

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