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E-commerce Awards takes centre stage This week, Truworths is in the spotlight, having announced plans to buy the UK's Office Retail Group, making it the latest South African retailer to pursue offshore expansion, and its first foray into the European market. At the 10th annual E-commerce Awards, held on Wednesday evening, Yuppiechef and Takealot stole the show with two wins each. Yuppiechef.com was acclaimed as South Africa's best e-commerce store, with the best shopping process, and Takealot as South Africa's favourite e-commerce website, with the best e-commerce mobile site. Contributors Michael Wood and Sane Mdlalose suggest four barriers facing small manufacturers in the retail industry, and Clive Evans offers his opinion on retention marketing and creating sticky customers, using Pick n Pay's Smart Shopper and recent Stikeez promotion as a case in point. Jessica Taylor, Retail Editor (@Biz_Retail)
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Jonha Richman There are lots of online shopping platforms propping up by the day. But the challenge that remains for all of them is to convert the online visitors to actual buyers. The true secret is that often the most important things are behind the curtains... Read more >> | Michael Wood and Sane Mdlalose Competing in the FMCG space is a survival of the fittest - and the fittest are often the established giants of the manufacturing world who have oodles of cash flow to back supply-and-demand needs... Read more >> | [Issued by E-commerce Awards] It was a night of glitz and glamour in Rivonia, where the who's who and the up-and-coming entrepreneurs of the e-commerce industry celebrated the 10th year of the prestigious South African E-commerce Awards... Read more >> | Shawn Henning As an independent beverage producer, you've no doubt looked at South Africa's heavyweight consumer markets of Gauteng, the Western Cape and KwaZulu-Natal and wondered how you were going to break into these provinces to expand your brand... Read more >> | Jessica Taylor The focus of the fifth consecutive UCS Solutions' Beyond Retail event was on reinventing retail and how business models need to harness the innovation the industry demands... Read more >> | Woolworths and FNB emerged as the top performers for the 2014/15 year, when Brand South Africa and Brand Finance Africa announced the country's top 50 corporate brands in Johannesburg on 15 September... Read more >> | Clive Evans The ambition of most marketers is surely to both attract and retain customers. We live in an ever-changing, increasingly complex world where consumers have more choice than ever before, while their attention spans have dipped to an all-time low... Read more >> | Fifi Peters Fashion retailer Truworths on Monday said it was in talks to buy the UK's Office Retail Group, making it the latest South African retailer to pursue offshore expansion... Read more >> | Johan Botha Before we can understand the faking of customer experience by brands, we actually need to define customer experience correctly... Read more >> |
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 | In terms of mobile point-of-sale (mPOS) adoption it is a conservative market, but so far mPOS growth in South Africa has been impressive... read | | |
 | Issued by Bizcommunity.com Celebrated in many cultures as the Spring Equinox, 21 September marks the turning of the seasons in the southern hemisphere. Today it also marks new beginnings for Bizcommunity's navigation interface... read | | |
 | Ongoing high municipal rate hikes are harming communities because of a lack of understanding about the far-reaching impacts of these increases, reports Marius Muller, CEO of Pareto... read | |  | Marriott International has announced an agreement to develop the Johannesburg Marriott Hotel Melrose Arch and Marriott Executive Apartments Johannesburg Melrose Arch, in partnership with The Amdec Group... read | |  | The R1.4 billion new 65,000m² Ballito Junction Regional Mall is already more than 80% full, with more than a year-and-a-half before it is due to open in March 2017... read | | |
 | In partnership with Angels Resource Centres, the Teen Entrepreneur Foundation has received an investment from the Shoprite Group of Companies to pilot the launch of a Business Kits Community in Langa... read | | |
 | Shoppers are fed up with supermarkets, according to the latest SA Customer Satisfaction Index... read | | |
 | More than 80% of South Africans between the ages of 16 and 24 are transacting online... read | |  | Although highly convenient, when buying or selling goods there is a disparity in the order of who acts first. Does the seller wait to receive funds from the buyer before shipping the goods or does the buyer ask for the goods before making payment? read | |  | As globalisation continues to promote an electronically focused world, consumers in South Africa and abroad are becoming increasingly adept at navigating the e-commerce realm with confidence... read | |  | Issued by Student Brands Over 80% of South Africans between the ages of 16 and 24 are transacting online, according to online survey, "SA Shopper Survey 2015", conducted in June this year by WhyFive and Student Brands... read | | |
 | George Baloyi (52) from Soshanguve, Gauteng, has won the 2015 Championship Boerewors competition... read | |  | A passionate advocate of South African craft and design, West Elm president Jim Brett will present at Business of Design's Cape Town conference, 7-8 October 2015, at the Inner City Ideas Cartel, 71 Waterkant Street... read | | |
 | Colleen Goko US-based cereal maker Kellogg's announced this week it is acquiring half of Nigerian food distributor Multipro for $450m as part of its drive to expand on the continent... read | |  | Willow Creek Olive Estate's products have won no less than 20 awards this year alone, the latest being four gold medals from Olivinus 2015, held in Mendoza, Argentina... read | |  | Grande Provence has won a Double Gold and four gold medals at the 2015 Vitis Vinifera Awards... read | |  | There's been another strong year of growth in 2015 for Diageo's single malt scotch whiskies, from the established Talisker, Cardhu and Lagavulin, to relative newcomers The Singleton and Mortlach... read | |  | Glenfiddich has announced the launch of the new look for the Glenfiddich 12-year-old signature malt and 15-year-old Solera... read | | |
 | Cash Converters southern Africa has recently launched a comprehensive e-learning and video training tool available to all franchisees and their employees. The program is set to become an indispensable tool for career planning and employee development for all levels of employees within the franchise... read | | |
 | Sarah Boumphrey In short, no. As I've said many times before, emerging markets should be seen as a long-term strategy. This is no less true in light of their current challenges... read | | |
 | Issued by Gordon Institute of Business Science While it is government's responsibility to create an enabling environment, manufacturers must look to their own operations and decide what efficiencies they can unlock to create value, CEO of Nampak, Andre de Ruyter, told a Forum at GIBS... read | |  | Issued by Pyrotec For end-of-line packaging operations, efficient coding and labelling equipment is essential - no code means no product. Here's what to consider when choosing coding equipment... read | | |
 | Packaging and paper group Mondi said on Friday it had signed an agreement for the acquisition of Ascania nonwoven Germany from Schloss Neugattersleben for €54 million... read | |  | Diversified packaging group Nampak has affirmed that it is experiencing "operational difficulties" and "significant challenges" in South Africa and in markets in which it operates in Africa... read | | |
 | BMi Research has released reports on three market segments: malt beer, iced tea and fruit juice... read | | |
 | On the latest Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Richard Boorman and Grant Hinds... read | | |
 | Stafford Thomas Food manufacturers represent something of a safe haven in tough economic times. However, it is still a sector in which careful stock selection is vital... read | |  | Fifi Peters Not much praise was given to dairy producer Clover for posting a surge in full-year profit, with some analysts warning that earnings would probably fall this year due to the unpredictable cyclicality of the milk industry... read | |  | Ntsakisi Maswanganyi A weak domestic labour market, households' subdued credit uptake, rising inflation and low consumer confidence are likely to "keep a lid" on consumer spending in the medium term, according to economists who were reacting to lacklustre retail sales figures released on Wednesday... read | |  | Growth in retail sales slowed slightly to 3.3% year on year (y/y) in July compared with a year earlier from 3.5% in June, Statistics SA data showed on Wednesday... read | |  | Colleen Goko Clover Industries (CLR) on Wednesday reported a surge in full-year operating profit as consumers took a liking to its new offerings of yoghurts and custard... read | | | | | | |  | SHANGHAI - Apple will launch an online payment service in China, media said, as the tech giant seeks to expand in its largest market outside of the US despite fierce competition from local rivals... read | |  | MADRID - Spanish clothes giant Inditex, owner of the Zara high street brand, said on Wednesday that sales and profits have soared this year as it opens more stores and expands online in Asia... read | |  | WASHINGTON - The market for wearable tech, led by Apple Watch and a range of connected fitness gadgets, is exploding, a survey showed on Monday... read | | | More International | |
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 | Leigh Andrews Worried about compliance issues once the Protection of Personal Information (POPI) Act comes into effect? Don't be. Wayne Clarke, Managing Director of Metrofile Records Management shares some tips you can implement today to turn POPI into a business opportunity... read | |  | Douglas Kruger Here is a curious thing about human thought and creative processes: If you apply no rules whatsoever, you will tend to get poor results. Present your people with a 'white page' and they generally won't know what to do with it... read | |
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