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Flavour of the week Grand Parade Investments, which brought Burger King to South Africa in 2013, has signed a franchise agreement with Dunkin' Brands to open as many as 250 Dunkin' Donuts and 70 Baskin-Robbins (ice cream specialty) stores in SA. Relevantly, Marthinus van Loggerenberg explains how to craft a viable brand communication strategy in the African context. In short, "just get in, keep your wits about you and do your research without any assumptions". Leigh Andrews chats to Paolo Fra, business and brand manager for Bentley South Africa, on the concept of co-branding or 'partnership marketing' with regard to how luxury brands are reinventing the typical 'free gift with purchase' sales incentive, and how this offers an extended shopping experience that results in brand loyalty. Furthermore, Economic Development Minister Ebrahim Patel has set tough terms for a bottling merger to keep Appletiser SA-made. The "fizzy drinks" deal brings together the soft-drink bottling operations of the Coca-Cola Company, SABMiller and Gutsche Family Investments. Hilary Joffe reports... Jessica Taylor, Retail Editor (@Biz_Retail)
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Zeenat Moorad Grand Parade Investments (GPI), which brought Burger King to SA in 2013, on Thursday announced that it has signed a franchise agreement with Nasdaq-listed Dunkin' Brands to open as many as 250 Dunkin' Donuts and 70 Baskin-Robbins stores in SA... Read | Zeenat Moorad Strong trading by Clicks Group during the festive season and into the new year has signalled that even in tough times, beauty products remain an affordable luxury... Read | Leigh Andrews Exclusive interview with Alistair King, founding creative partner of King James, into how one of SA's top ranked creative agencies won the advertising account of one of the country's top five advertising brands... Read | Hilary Joffe Economic Development Minister Ebrahim Patel's determination to keep Appletiser produced in SA has prompted onerous conditions for a merger that would create the continent's largest bottler of soft drinks... Read | Leigh Andrews The 'buy this, get that free', customer loyalty model is typically associated with FMCG and cheaper purchases - but not for long. With their latest brand association, Cruises International and Bentley SA are making the concept of 'partnership marketing' work for luxury brands... Read | Marthinus Van Loggerenberg Many multinational brands approach Africa with a near-desperate bright-eyed eagerness, trying to get to grips with her intricate market dynamics... Read |
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 | Gold Brands Investments, the owner of fast food franchise Chesa Nyama, has confirmed that its listing on the AltX of the JSE is on track. Chesa Nyama has stores in South Africa, Zimbabwe, Swaziland, Botswana, Zambia, Namibia and Lesotho... read | |  | Andre Janse van Vuuren SA's worst drought on record, a plunging currency, and debt-burdened consumers are weighing on the country's biggest food producers, who may sacrifice profits to keep prices affordable and preserve market share. read | |
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 | Last week, millions of children around South Africa were heading off to school, either for the first time, or to experience another year of study. Sadly, a large percentage of the millions of students will be arriving at school hungry... read | |  | A simple string of beads, made and sold through a uniquely sustainable business model, has seen the Amy Biehl Foundation (ABF) in Cape Town benefit by R1,062,464... read | |  | In addition to the 119,920 litres of fresh drinking water donated to various communities affected by South Africa's crippling drought, the Shoprite Group is also assisting with the transportation of more than 60,000 litres of water collected by ordinary South Africans... read | | |
 | Eugene Schalkwyk The goal of any customer service-driven centre is to make sure that no matter what a customer wants or needs, your contact centre can deliver it... read | |  | If you're in the business of selling products and services, a content and loyal customer is gold. However, as technology-enhanced, real-time communication grows, a dissatisfied customer is a ticking time bomb that can do significant damage to your reputation... read | | |
 | Mareli Smit We've all been there, it's nothing new, but what gets to me is that we, as consumers, accept 'it' even though we all agree it is wrong. And by not saying anything, companies and brands will continue with it - this crazy thing called 'bad service'... read | | |
 | Jim Freeze Most of us will have been at the receiving end of bad customer service - and it is normally something that you do not forget too quickly. However, it may not purely be the contact centre's fault... read | | |
 | Nur Bremmen Hellofood, the online food ordering and delivery service operated by Foodpanda, has announced that its Kenyan users can now order KFC and Ocean Basket from the service... read | | |
 | Nutritional supplements manufacturer Vital Health Foods has added two new flavours to its range of snacks, namely Beef and Salt & Black Pepper... read | |  | Rapidly rising prices for the essentials of life are weighing heavily on the poor and could represent a security risk, experts have warned... read | | |
 | The South African franchise industry has evolved to become a substantial contributor to the local economy. While current economic conditions remain fickle, the South African franchising sector remains optimistic for 2016... read | |  | The economy may be under pressure and consumers may be spending less, but the outlook for franchising remains strong for 2016, with increasing competition and the entry of new players expected to offer franchisees new opportunities, says Ethel Nyembe, head of small enterprise of Standard Bank... read | | |
 | Linda Ensor CAPE TOWN - The outbreak of avian flu at a turkey farm in Indiana will not affect US poultry exports to SA as this possibility was dealt with in the recent agreements concluded between the two countries... read | | |
 | Issued by Smart Procurement World Driven by supplier diversification, economic transfer and building a more dynamic local content procurement approach, enterprise and supplier development is becoming a global action to inspire economies and create jobs... read | |  | Consumer spending by a fast-growing middle class is as important a growth driver for Africa as mineral and resource demand, according to a new survey of global logistics executives... read | | |
 | Endri Hasanaj The manufacturing industry comes with its own trials and travails when it comes to structuring your workplace. You've got to ensure your employees aren't in any immediate danger, that your machinery has enough space to operate, that your supplies of stock are safe from prying eyes and that all health-and-safety regulations are being met... read | | |
 | Issued by Pyrotec In order to sell a product successfully, brand owners should ensure that their products are well packaged and have a prominent presence in-store. The packaging needs to be eye-catching and also placed in the eye-zone of consumers. read | | |
 | The Johannesburg High Court has dismissed the Department of Environmental Affairs' application for leave to appeal against the lifting of the ban on national trade of rhino horn in South Africa. read | | |
 | NEW DELHI - Apple said Wednesday it has asked the Indian government for permission to open its first stores in the country, paving the way for its feted brands to join the fast-growing smartphone market... read | | |
 | Allan Seccombe De Beers CEO Philippe Mellier says the system the diamond giant uses to sell its rough diamonds to hand-selected clients will be changed to accommodate volatile market conditions... read | |  | Retail sales rose much more than expected in November compared with a year ago, suggesting that while consumer spending is slowing, it has not collapsed... read | |  | Gone are the days of having sales staff who depend solely on the gift of the gab to close deals... read | | | | |  | CHICAGO - According to Euromonitor International's hot and soft drinks industry research, released yesterday, the global hot drinks industry performed well, achieving slight improvement over growth in 2014... read | |  | SAN FRANCISCO - Amazon on Tuesday announced the arrival of devices that order their own refills from the online retail titan... read | |  | FRANKFURT - Adidas' incoming chief Kaspar Rorsted faces major challenges when he takes over as the global sports brand's new CEO later this year as the company struggles to catch up with arch-rival Nike, analysts said... read | |  | THE HAGUE - Dutch food and cosmetics giant Unilever Tuesday posted a 5.0 percent fall in 2015 profits from the previous 12 months, saying it had been a "challenging year" amid the economic slowdown... read | | | More International | |
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 | Gwen Watkins Professional reportage at conferences is an essential service, for clients and delegates alike... read | |  | Danette Breitenbach Long gone are the days when technology was the IT guys' problem. Today technology and IT have risen in importance in companies and if they are not in the boardroom... read | |  | Phindiwe Nkosi Whether you are doing it full-time or want to supplement your income, freelancing can offer unlimited earning opportunities... read | |
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