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Retail

To succeed in going global, you need to go local, got it?

We all want to go global, right? To market and sell our goods and services out there in the big, wide... lucrative... retail world. But Françoise Henderson says that in order to achieve success beyond our shores, global retail success means going very local.

On the e-commerce front, it's all very well having an efficient handling department and systems that get the customers' products to them as quickly and as efficiently as possible. But what happens when they need to return them, for whatever reason. That's when you discover that handling the return of goods is as important as the sale

And from the US we have an article on the eight criteria that distinguish B2B markets from B2C markets.

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image: © Kirill Kedrinski - Fotolia.com Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news".



Retail Trends
[TrendTalk] Would your consumers eat bugs?

Louise Marsland

Savvy marketers know just how to tug on consumers' heartstrings to build brand loyalty to effect sales. But you need to alsi know how to leverage their guilt, grab the attention of the new hipsters, and work with bacteria and bugs... read more>>
Retail
High-quality art prices soar

Madden Cole

Prices for high-quality South African and international art soared at Strauss & Co's auction held this week in Cape Town... read more>>
Banking & Finance
Interruption insurance cannot shoulder risks of load shedding
Business interruption insurance is not a solution for load shedding risks and 90% of business interruption insurance claims related to load shedding will not be paid out... read more>>
Reserve Bank keeps repo rate unchanged
The Reserve Bank has kept the repo rate unchanged at 5.75% per annum... read more>>
Retail banking's future landscape

François Chaffard

Though 2014 was an interesting year for the retail banking industry, it is clear that there are changes that are more interesting afoot in 2015... read more>>
Brand News
Two more Samsung Brand Stores to open in SA
Samsung Electronics South Africa has announced plans to open two Brand Stores in April 2015, in the Western Cape and KwaZulu-Natal... read more>>
Implications of lower oil price are widespread

Andrew Newell

Since the beginning of the third quarter of 2014 the oil price has halved from a then $90/barrel to less than $45/barrel and more recently, the price has drifted back to over $50/barrel... read more>>
Shoprite - embracing low prices and decreasing unemployment
The Shoprite group created close on 1,000 new job opportunities in two days last week, with the opening of six new supermarkets across five provinces of South Africa... read more>>
Castle Lite sends out cold blast refreshment
Castle Lite has a new campaign to re-introduce its limited edition, resealable Platinum Pack, already hitting the shelves in South Africa... read more>>
South Africa's no. 1 township brand revealed
Kasi Star Brands measure township-specific brand usage across 163 categories to identify the top 24 brands that are used most loyally by South Africa's township consumers. Koo Baked Beans came first... read more>>
Commercial Property
Commercial property owners cling to land
The latest research from JLL South Africa shows that commercial property investment activity in South Africa slowed down in 2014, with the overriding contributing factor being the low supply of investment properties... read more>>
Five common mistakes made when buying commercial property
Buying commercial property is a long-term commitment and a major investment for any business, therefore, care must be taken to avoid five common mistakes, as the decision needs to align with the businesses' growth objectives... read more>>
UK-based Tradehold growing foothold in Africa
UK-based property and financial services group Tradehold said on Monday that work had started on its R480-million regional shopping centre, located in the harbour town of Walvis Bay, Namibia... read more>>
CRM
Self-service and the 'R' in CRM

Denis Pombriant

Self-service is generally considered a good thing, especially in CRM, where there has been significant investment in empowering people to take on more responsibility for provisioning service or making purchases. But it's not all great... read more>>
High performance customer experience management
The ultimate result of today's many business challenges is that it is more important now than ever that companies know their customers better... read more>>
Clicks kicks off ClubCard makeover with R150 million upload
Clicks ClubCard has undergone a makeover. It is going paperless - no need to wait for paper vouchers in the post or to print them one's self, cashback will now be loaded directly onto one's Clicks ClubCard... read more>>
E-commerce
Creating real buyer trust in a virtual world
In a time when malls are taking a pounding from criminals, load shedding and tightened shopper budgets, e-commerce is offered an opportunity to finally step up; not so much as to replace the brick and mortar retailer but to enhance it... read more>>
'Back of the card' puts mobile security front of mind

Leigh Andrews

Fears of 'card not present' fraud (hello, online and mobile shopping) may soon be a thing of the past, thanks to Gemalto's dynamic CVV code display... read more>>
How Spree won big at the Bookmarks - two years running

Leigh Andrews

It's not often that an e-tailer wins big at the Bookmark Awards, traditionally seen as the domain of digital publishers. But after a year of phenomenal growth, Spree.co.za did just that... read more>>
Is our online shopping on the ball?

Kim Gentle, Issued by Grey

In South Africa, first world and third world often blend into each other without anyone noticing, especially in the form of technology... read more>>
Exhibitions & Events
Setting the scene for SACSC conference
Influential ideas and shared global knowledge power this year's fifth Annual SA Council of Shopping Centres (SACSC) Research Conference, taking place on 15 April 2015 at the Maslow Hotel in Sandton... read more>>
East meets south at SAITEX 2015
This year's co-located AB7 and SAITEX Expo will host the first Eastern European pavilion, organised with the cooperation of the Eastern European Commercial, Cultural, Tourism and Knowledge Centre Consortium... read more>>
Chefs hatch plan for giant Easter egg

Eleanor Douglas-Meyers

It should be an eggs-traordinary sight and one to give the Easter Bunny sleepless nights as to how he will manage to hide it... read more>>
Unpacking leadership in the age of individualism
Individualism is a growing mega trend, identified by authors Georg Vielmetter and Yvonne Sell in their book 'Leadership 2030', which is poised to challenge and inevitably change leadership styles of the future and the impact is already starting to be felt... read more>>
Franchising
Avoiding eight failures of franchising

Ethel Nyembe

Aspiring entrepreneurs who want to avoid the high risk of failure associated with small businesses often look to franchising, assuming that a recognised trademark and support is a guarantee of success... read more>>
Life, business begins at 60
Older entrepreneurs are demonstrating that it is possible to start a new career at a later age and, with South Africa's frail economy, it makes sense for individuals to make investments that will make retirement more comfortable... read more>>
Rewards add up for motorists who shop at Tiger Wheel & Tyre

Issued by Tiger Wheel & Tyre

All motorists who are members of Standard Bank's UCount Rewards programme can collect and redeem their rewards points at Tiger Wheel & Tyre... read more>>
Health & Safety
Celebrate Earth Hour on 28 March by incorporating indoor plants into your workplace

Issued by Rentokil Initial

At 8:30pm on 28 March millions of people switched off their lights for an hour to show their commitment to the planet and to saving energy... read more>>
Rentokil offers advice from the experts on cockroach control

Issued by Rentokil Initial

There are 3,500 different species of cockroach found worldwide, and about 10% of these are found in South Africa... read more>>
Hospitality
Food and beverages industry income up 11.1% y/y in January
Total income generated by the food and beverages industry in SA increased in nominal terms (current prices) by 11.1% year on year (y/y) in January... read more>>
In-store Media
Monument SuperSPAR gains 4% gross profit growth on sales floor following Pricer ESL rollout

Issued by XON Retail Solutions

Monument SuperSPAR has increased its monthly gross profit margin consistently by 4% since implementing Pricer electronic shelf labels by XON Retail Solutions... read more>>
Logistics
Handling the return of goods is as important as the sale
The convenient and efficient method of returning of goods is almost as important as delivering them, when it cones to online customer satisfaction. read more>>
Logistics lift-off for Africa in 2015
DHL Sub-Saharan Africa expects 2015 to be a year of growth for the logistics industry on the continent, largely driven by increased consumer demand and the rapidly developing e-commerce industry... read more>>
The cost of not maintaining your tyres

Issued by Tiger Wheel & Tyre

Maintaining your tyres is probably not at the top of your to-do list, nor even a line item on your budget, but as Tiger Wheel & Tyre cautions, you really can't afford not to maintain your tyres... read more>>
Manufacturing
Quenching a thirst for success
Three northern areas entrepreneurs thirsty for success have launched their own fizzy drink... read more>>
Manufacturing Indaba 2015 gets Deloitte's support
Deloitte South Africa has announced its partnership as the knowledge partner to the second annual Manufacturing Indaba, at Emperors Palace, Ekurhuleni on 29-30 June 2015... read more>>
Packaging
Pyrotec maximises uptime with new 350kw generator

Issued by Pyrotec

In order to mitigate the effects of an unreliable power supply, Pyrotec has made the decision to purchase a standby generator which will be installed by approximately the end of April... read more>>
Regulatory
Producers of alcoholic beverages must apply for tariff determinations

Virusha Subban

SARS recently amended the customs and excise laws to make it compulsory for producers of alcoholic beverages to apply for tariff determinations prior to release of a clearance upon import, and prior to removal of locally manufactured products from an excise manufacturing warehouse... read more>>
Research
Relief for retailers as consumer pressure lifts

Zeenat Moorad

The worst seems to be over for SA's retailers as the recovery in strike-affected incomes and substantially lower fuel prices suggest a continued improvement in consumer spending during the second quarter... read more>>
Trends in South African meat market
According to the Euromonitor International category report of September 2014, as the average income in South Africa has risen steadily, meat consumption levels in the country have skyrocketed over the past two decades... read more>>
Poultry most popular meat in the world
The global meat market saw 3% volume sales growth in 2014 to reach 225 million tons, driven by growing demand in emerging markets. This is according new market research on the global fresh food industry from Euromonitor International... read more>>
Retail Marketing
[The Human Truth behind the Trend] Part 2: A deeper look into what an insight is - the brand truth

Mogorosi Mashilo

In recapping part 1 of my 2-part discussion about unlocking the human truth behind the trend, we must always remember that consumers are actually human beings... read more>>
[The Human Truth behind the Trend] Part 1: The importance of consumer insights

Mogorosi Mashilo

First and foremost, it is imperative to understand what an insight is and not confuse it with an observation or a trend... read more>>
What to say and where - benefits of location-based messaging

Nolan Daniel

While there is a great deal of interest in the potential for personalised, location-based marketing, South African retailers have been slow to benefit from it... read more>>
Retailers
Why global retail success means going very local

Françoise Henderson

It's now possible to build a personal connection with each shopper rather than compete for their wallets based purely on price. But, the real challenge is how to establish a personal connection with foreign audiences... read more>>
Sandton City opens Diamond Walk for super-luxury
Sandton City's new Diamond Walk will open to the public on 30 April 2015, staking its position as Africa's definitive luxury and super-luxury retail destination... read more>>
International
Cannes juries ready to roar
CANNES, FRANCE: Cannes Lions has named the judges for 2015 and these are its most diverse juries ever: more women, more areas of expertise and more countries represented, with 309 senior industry professionals from 44 countries... read more>>
Hit show Downton Abbey to end
LONDON, UK: The hit British show Downton Abbey is to end after six series... read more>>
The eight criteria that distinguish B2B markets from B2C markets

Priority Metrics Group, via Ashlan Bonnell

WASHINGTON DC, US: The B2B market is different in fundamental ways from the B2C sector. This article discusses the eight key criteria that distinguish B2B markets with implications that directly affect market research... read more>>
[Three ways to transform business data into BI] Part 3: Business intelligence meets mobility

Chirag Shivalker

AHMEDABAD, INDIA: This is the third post in our three part series; [Three ways to transform business data into business intelligence]... read more>>
007 takes up judging at Young Lions Health Award
CANNES, FRANCE: UNICEF Goodwill Ambassador and famed 007 Actor, Sir Roger Moore, will be joining the dedicated jury of respected industry leaders judging the Young Lions Health Award... read more>>
Kom Clarkson, ve vant you in sunny Russia...
NEWSWATCH: Sacked Top Gear presenter Jeremy Clarkson has been invited to Russia to present a motoring show there, and Piers Morgan (who has also had a Clarkson klap) has some advice for the motor mouthpiece... read more>>
[Three ways to transform business data into BI] Part 2: Self-sufficient BI reporting without relying on IT

Chirag Shivalker

AHMEDABAD, INDIA: This is the second post in the three part series, three ways to transform business data into business intelligence... (Video) read more>>
AME Awards world's best in advertising and marketing effectiveness: 2015 Award winners
NEW YORK CITY, US: The international AME Awards for the World's Best Advertising & Marketing Effectiveness competition has announced the 2015 winners... read more>>
[Three ways to transform business data into BI] Part 1: Opt for better, not bigger, dashboards

Chirag Shivalker

AHMEDABAD, INDIA: It is for the betterment of businesses and a brighter future that you turn your business data into business insights... read more>>
Ronald Ng 2015 Digital Jury President at 2015 LIA
Ronald Ng, Chief Creative Officer of DigitasLBi North America, will preside over the Digital Jury for the 2015 London International Awards (LIA)... read more>>
Clarkson slips a gear
NEWSWATCH: The BBC has fired Jeremy Clarkson from top-rated petrol-head show, Top Gear, reports The Daily Beast ... read more>>
Google names finance chief to replace Pichette
SAN FRANCISCO, US: Google on Tuesday named as its new chief financial officer Ruth Porat, who will move from a similar position at the investment banking giant Morgan Stanley... read more>>
Netflix dramatises Marseille politics in French 'House of Cards'
MARSEILLE, FRANCE: Where House of Cards portrays Washington DC as a diabolical den of wheeling and dealing, Netflix's new drama set in France, Marseille... read more>>
Al Jazeera to host 2016 IPI World Congress
DOHA, QATAR: Al Jazeera has announced that it will be hosting the International Press Institute's World Congress in Doha, Qatar from 30 April to 3 May 2016... read more>>
Uber drivers assaulted in Belgium: police
BRUSSELS, BELGIUM: Uber drivers in Belgium were assaulted by fake clients this weekend, including by at least one cabbie angered by the lower cost rival, Belgian police said on Monday... read more>>
No Amazon? No problem for Pakistan's e-commerce pioneers
ISLAMABAD, PAKISTAN: For Shayaan Tahir, it all began when an order he placed on Amazon for a new iPod was rejected,,, read more>>
The Best of Global Digital Marketing Awards for March 2015
European digital marketing research firm Best Marketing International monitors almost 300 digital award competitions worldwide...(videos) read more>>
Top speakers, new content at Lions Health
CANNES, FRANCE: Launching a new format, Lions Health will offer four streams of content focusing on 'Creative Inspiration', 'The Big Issues', 'Creative Tools & Innovation' and interactive 'Knowledge Huddles'... read more>>
More International
Africa
AB7 to support growing urban African market
Africa's fast-growing middle-class population is moving into the cities with plenty of income to dispose of. At least 50% of Africa's population now lives in cities... read more>>
More Africa
Government news
NMMU to research faster, cheaper alternative to ADSL broadband
Nelson Mandela Metropolitan University (NMMU) will conduct pioneering research around optical fibre data transport for the Square Kilometre Array (SKA) radio telescope... read more>>
New automotive centre set to transform economy
PRETORIA: The new Automotive Incubation Centre at Nissan, launched on Wednesday, 25 March, is expected to radically transform the economy... read more>>
Land ceilings could endanger food security

Koos Coetzee

It hasn't worked elsewhere, and if government goes ahead with land ceilings here, our food security will be seriously endangered... read more>>
SABC News to scrap bulletins in Afrikaans, vernacular languages?
NEWSWATCH: SABC News is reported to be doing away with bulletins in Afrikaans and other vernacular languages, reports Thinus Ferreira, in Channel24... read more>>
Hi-tech roll call system will keep errant MPs honest
The days of MPs getting away with being absent from parliamentary sittings should be a thing of the past from next month when a biometric attendance system is finally activated... read more>>
SABC: Axing of board members is 'unlawful'
NEWSWATCH: BD Live reports that one of the SABC directors axed this week says the action is 'unlawful, motivated by malice and constitutes a purge'... read more>>
Audit call 'triggered' removal of Eskom execs
The controversial suspension of Tshediso Matona and three other Eskom executives came just a week after they had initiated an audit of the parastatal's tender processes... read more>>
SKA African partner countries meet in Pretoria
Ministers from African member countries of the Square Kilometre Array (SKA) mega project met in Pretoria on Wednesday to discuss future cooperation in radio astronomy... read more>>
Zuma: The need for black industrialists not racist
The need for black industrialists in the economy is not aimed at creating racism but rather at ridding the country of it, says Jacob Zuma... read more>>
Ramaphosa to meet stakeholders over Eskom crisis
Deputy President Cyril Ramaphosa will continue engaging key stakeholders to address and find solutions to the challenges faced by the state power utility Eskom... read more>>
DoC explains set box project process
The Department of Communications (DoC) says certain aspects of the Broadcasting Digital Migration process require detailed review... read more>>
Task team set up to address challenges in oil industry
A ministerial task team to address challenges in the oil and gas industry has been established at Saldanha Bay, said the Department of Trade and Industry (dti) on Monday... read more>>
Home Affairs staff unhappy with six-day work week
NEWSWATCH: The Department of Home Affairs says it is unperturbed by a possible employee strike. Its staff are unhappy because, as of this week, they will be required to work on Saturdays... read more>>
Willingness to pay taxes has sunk to new levels
The Minister of Finance's announcement during his budget speech that personal income tax will be increased for the first time in 20 years, is going to test the willingness of citizens to pay tax... read more>>
Secondary School Intervention Programme kicks off
Don't be afraid - engage with government

Denene Erasmus

Domestic, farm workers must benefit from labour programmes
Farming sector needs to apply for water use license
Wheels come off farming project

Sipho Masombuka and Bobby Jordan

Transnet completes 95 electric locomotives
More Government news
Motoring news
Want to be a better driver? Of course you do...
More Motoring news
Jobs offered


New events to diarise
Supply Chain and Logistics Summit
Knowledge Integration Web (Pty) Ltd - 16 Apr 2015 to 17 Apr 2015, Johannesburg

Wedding Showcase
African pride Country Lodge - 27 Apr 2015, Centurion

GRI Africa Regional Conference
Global Reporting Initiative - 12 May 2015 to 13 May 2015, Johannesburg

Mobile Business Seminar
Knowledge Integration Web (Pty) Ltd - 28 May 2015, Windhoek

E-Commerce Law and Security Conference 2015
Alpha Omega Events - 3 Jun 2015 to 4 Jun 2015, Johannesburg

2015 Africa CEO Roundtable and Conference on CSR
ThistlePraxis Consulting Limited - 18 Jun 2015 to 19 Jun 2015, Lagos

5th Annual Customer Experience
Fexton Conferences - 17 Aug 2015 to 18 Aug 2015, Johannesburg

5th Telecom CEM, CRM and Loyalty Summit
Fexton Conferences - 17 Aug 2015 to 18 Aug 2015, Johannesburg

Cape Homemakers Expo
Cape Homemakers Expo - 27 Aug 2015 to 30 Aug 2015, Cape Town

SEAexpo 2015
C-Major Productions - 4 Sep 2015 to 5 Sep 2015, Johannesburg

Upcoming events
Rand Show
Rand Show - 3 Apr 2015 to 12 Apr 2015, Johannesburg

Quotes
Arthur Ashe
"One important key to success is self confidence. An important key to self confidence is preparation."
Jack Welch
"We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work."
Florence Nightingale
"I attribute my success to this: I never gave or took any excuse."
Benjamin Cardozo
"Method is much, technique is much, but inspiration is even more."
Johnny Carson
"My success just evolved from working hard at the business at hand each day."

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