Bad customer service | Bizcommunity

Bad customer service | Bizcommunity

News

Source: ©Anawat sudchanham -

CRM

5 reasons why superior customer service is critical to success

Nadia Coetzer 14 Apr 2023

#OrchidsandOnions: Sixty60 Checkers all the boxes

#OrchidsandOnions

#OrchidsandOnions: Sixty60 Checkers all the boxes

Brendan Seery 19 Jul 2022

#OrchidsandOnions: Goodness, this works

#OrchidsandOnions

#OrchidsandOnions: Goodness, this works

Brendan Seery 10 May 2022

When internet trolls come knocking - open the door

Social Media

When internet trolls come knocking - open the door

Madelain Roscher 31 May 2018

US stores get creative to battle e-commerce

Retailers

US stores get creative to battle e-commerce

24 Nov 2017

Enhancing cross-channel communication in financial services

Banking

Enhancing cross-channel communication in financial services

Wynand Smit 16 Oct 2017

Survey: SA banking clients prefer digital

Banking

Survey: SA banking clients prefer digital

11 Sep 2017

Lack of trained professionals hampering tourism development in Ghana

Tourism & Travel

Lack of trained professionals hampering tourism development in Ghana

Bennet Otoo 20 Jun 2017

(c) chonlachai panprommas -

CRM, CX, UX

Improve customer service with app connecting customers, brands in conversations

14 Feb 2017

Poor customer service equals 17% drop in revenue

Management & Leadership

Poor customer service equals 17% drop in revenue

12 May 2016

[Orchids & Onions] Salt-of-the-earth ad is real deal

Advertising

[Orchids & Onions] Salt-of-the-earth ad is real deal

Brendan Seery 19 Apr 2016

Five tips for customer service success

CRM

Five tips for customer service success

Jim Freeze 19 Jan 2016

It's all about the who and the woo

Services

It's all about the who and the woo

26 Jun 2015

Bruce von Maltitz

Telecoms & Networks

Is your call centre a take-away joint or a fine-dining experience?

Bruce von Maltitz 20 Apr 2015

CRM, CX, UX

Why customer service is so bad

Chris Moerdyk 3 Mar 2015

Thabiso Dlamini

CRM, CX, UX

Customer service remains the pillar of your PR strategy

Thabiso Dlamini 26 Feb 2015

Marketing

Don't think out of the marketing box - just get rid of the whole damn box

Chris Moerdyk 5 Feb 2015

The new South African consumer

Social Media

The new South African consumer

25 Dec 2014

Customer convenience at whatever the cost

CRM

Customer convenience at whatever the cost

Darren Reid 17 Dec 2014

Catherine Milward-Bridges

CRM, CX, UX

Bad customer service: Take 'A WHIP' to it

Catherine Milward-Bridges 11 Nov 2014

Talent Acquisition

Graduate employment success from matching skills to business needs

Dr Felicity Coughlan 4 Apr 2013

Franchising

How to run a franchise

Penwell Dlamini 8 Jun 2010

Don't blame staff for bad service

CRM, CX, UX

Don't blame staff for bad service

Pete Smith 8 Apr 2009

What is the cost of shoddy customer service?

CRM, CX, UX

What is the cost of shoddy customer service?

Patrick Deale 8 Jul 2008

Research

You need to be humble to serve

Aaron Smith 24 Apr 2008

Branding

Betray your customers' trust, and you could lose your customers

17 Oct 2007

Research

Betray their trust, and you could lose your customers

17 Oct 2007

CRM, CX, UX

The cost of dealing with corporates

Debbie Lieberthal 31 Oct 2003