FinanceCould intelligent automation smooth the transition to SA’s two-pot retirement system?Ryan Falkenberg 26 Jul 2024
RetailHow can banks turn stressful Black Fridays into a customer service win?Ryan Falkenberg 21 Nov 2023
RetailIs your business taking the wrong approach to urgent customer conversations?Ryan Falkenberg 20 Oct 2023
RetailYour customers don't want to talk to a human, help them help themselvesRyan Falkenberg 9 Jul 2021
ICTDigital workers, AI will not lead to job replacement in SA's call centre marketRyan Falkenberg 23 Nov 2020
