Results for Customer Relationship Management

News

Fast-growing SA martech firm eyes further international expansion
Fast-growing SA martech firm eyes further international expansionArticle

An increased demand for data-driven location-based marketing is spurring triple-digit growth for Social Places, a self-funded SA martech success story...

Issued by Social Places 13 Sep 2019

Customer engagement in an omnichannel world
Customer engagement in an omnichannel worldArticle

Omnichannel customer engagement revolves around so much more than just a technology-driven approach. A cross-channel strategy needs to be an integral human one if organisations are to remain competitive...

Mo Areff 13 Aug 2019

Screen grab from Nedbank's Secrets.
#OrchidsandOnions: Secrets we don't talk about, but shouldArticle

Orchids to Nedbank for deciding to do a positive thing and get people thinking, while Rosebank Day Spa gets an Onion for a lost opportunity...

Brendan Seery 12 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast
#CEM19: Experiment and break the norm in CX, fail forward fastArticle

You've attracted a client, but how do you keep them? Chantel Smit, CRM professional who has worked at the likes of Travelstart, Zando and Digitas Liquorice, tackled the retention phase of the customer journey at the CEM Africa Summit and showed how vital the right data is over any old 'big data'...

Leigh Andrews 5 Aug 2019

Personalisation, and enhancing the hotel guest experience
Personalisation, and enhancing the hotel guest experienceArticle

"Personalisation extends beyond unconventional accommodation by individualising communication with travellers, understanding both who they are and why they travel."

26 Jul 2019

CRM events in May with Camsoft and Maximizer
CRM events in May with Camsoft and MaximizerArticle

Camsoft Solutions invites you to join them as a Maximizer CRM VIP at this year's workshops at the end of May in Johannesburg and Cape Town...

Issued by Maximizer Software 30 Apr 2019

Six steps to successful customer relationship management
Six steps to successful customer relationship managementArticle

As Easter looms businesses are looking for powerful ways to promote their goods and activate more sales. This should include beefing up customer relationship management (CMR) systems to streamline communication with potential clients and encourage more sales. Here are six steps to sprucing up your CRM and captivating customers at every touch point along the way...

Eben Esterhuizen 16 Apr 2019

Will CX make or break your business?
Will CX make or break your business?Article

Spoilt for choice and digitally-empowered, today's customers want exactly what they want, when they want it and the way they want it...

5 Apr 2019

Loyalty is about more than just points
Loyalty is about more than just pointsArticle

An effective loyalty programme will positively influence the relationship between a service provider and the customer through rewards and incentives - but the days of offering points as the frontline reward are long gone...

8 Mar 2019

Millions to benefit from the rise of digital commerce in Africa
Millions to benefit from the rise of digital commerce in AfricaArticle

New research that shows 80 million young people will benefit from the rise of digital commerce in Africa by 2030...

1 Mar 2019

Why the rise of digital commerce holds promise for Africa
Why the rise of digital commerce holds promise for AfricaArticle

80 million young people will benefit from the rise of digital commerce in Africa by 2030, according to a new report released by the Mastercard Foundation in partnership with BFA...

28 Feb 2019

Connecting data to deliver exceptional customer experiences
Connecting data to deliver exceptional customer experiencesArticle

It takes months to find a customer and only seconds to lose one, or so the saying goes. These days, however, it might be more like milliseconds.

Shawn Sipman 10 Jan 2019

Utility management in East Africa - leapfrogging into the future
Utility management in East Africa - leapfrogging into the futureArticle

Urban areas in East Africa are struggling to meet the high demands for electricity, water and sanitation, and poor, inefficient utility delivery continues to plague countries such as Kenya, Uganda and Tanzania...

Marleze van Loggerenberg 12 Dec 2018

Why human interaction is still relevant in growing hospitality
Why human interaction is still relevant in growing hospitalityArticle

"Today, there are roughly 124 different roles available across food & beverage, housekeeping, front office and chef departments. This industry is possibly the most diverse environment to cater to varied personality types, and this won't change much in the future."

11 Dec 2018

22 on Sloane partners with Fortress REIT Limited to award R50k grants to 25 startups
22 on Sloane partners with Fortress REIT Limited to award R50k grants to 25 startupsArticle

In its ongoing drive to support communities and stimulate business growth and development, Fortress REIT Limited partnered with 22 on Sloane to fund the next wave of emerging entrepreneurs across South Africa...

Issued by 22 on Sloane 21 Nov 2018

#BizTrends2019: Smarter chatbots to a seamless multi-cloud environment
#BizTrends2019: Smarter chatbots to a seamless multi-cloud environmentArticle

2019 is expected to further transformative developments, providing us with new ways to meet consumer expectations, utilise data and work more efficiently...

Rob Lith 12 Nov 2018

Yunus Scheepers, CTO: SilverBridge
Opening up the insurance industryArticle

The closed environment, where it's difficult to access contextualised customer information, in which the insurance industry traditionally operates is shifting to a model that's more interconnected...

26 Oct 2018

5 ways to build a better supply chain
5 ways to build a better supply chainArticle

In South Africa, optimising the supply chain is essential for company performance...

Kerry Hope 16 Oct 2018

Progressive companies should turn CX into a competitive advantage
Progressive companies should turn CX into a competitive advantageArticle

Decision-makers need to understand that to use Customer Experience (CX) for competitive advantage, their customer-facing staff must be ready to switch hats on the fly and do so flawlessly...

Chantel Troskie 17 Sep 2018

Fixed Mobile Telecoms drives its Lego Block value proposition to the market
Fixed Mobile Telecoms drives its Lego Block value proposition to the marketArticle

Fixed Mobile Telecoms lifts the lid on its unique approach to business innovation and customer experience as it continues to disrupt the telecoms industry in a drive to create value for customers in a manner not seen before...

Issued by Fixed Mobile Telecoms 12 Sep 2018

Leveraging strategic partnerships to move from bricks to clicks
Leveraging strategic partnerships to move from bricks to clicksArticle

To mirror the success of newer, online stores, large retailers are looking to modernise by establishing parallel online presences...

Jaqueline van Eeden 22 Aug 2018

Imperial resolves to make business better with IT acquisition
Imperial resolves to make business better with IT acquisitionArticle

Imperial Logistics is to acquire a 55% interest in business software applications specialist, IMMIX Solutions. The business will be incorporated into Imperial Logistics group company, Resolve, as part of the group's strategy to enhance its client service offering.

Issued by Imperial Logistics 21 Aug 2018

Jeanne Viljoen, project director for practice at Saica
SMPs have their heads in the cloudArticle

Making use of 'the cloud' to fulfil the accounting function has many benefits both to small medium practitioners (SMPs) and their clients, the primary one being increased productivity...

7 Aug 2018

Retailers need facts and real-time insights, not estimates to react to change
Retailers need facts and real-time insights, not estimates to react to changeArticle

The scope of the retail environment has changed dramatically since the arrival of smart technologies. Customers are becoming more knowledgeable about products across different brands as they are able to scroll through multiple devices...

Craig Johnston 11 Jul 2018

How African businesses can comply with new EU data laws
How African businesses can comply with new EU data lawsArticle

The six steps that African businesses can take to comply with new European Union data privacy laws...

Pieter Bensch 9 May 2018

Making technology in retail work
Making technology in retail workArticle

A shop sends its valued customer, John, a text message about a sale on a brand of shower gel. It is John's favourite scent, the perfect size, priced at a discount...

Edwill Nel 25 Apr 2018

Affordable sales and marketing workshops available locally
Affordable sales and marketing workshops available locallyArticle

Local CRM provider Camsoft Solutions has commenced a series of sales and marketing workshops at their functions venue in Woodmead, Johannesburg...

Issued by Maximizer Software 27 Mar 2018

What is an applicant tracking system and why should your recruitment team take note?
What is an applicant tracking system and why should your recruitment team take note?Article

Like all areas of business, the digital era has ushered in an expectation of a faster and more effective recruitment process. Enter the Applicant Tracking System (ATS)...

Issued by Simplify 19 Mar 2018

How retailers can apply platform business thinking to magnetise customers
How retailers can apply platform business thinking to magnetise customersArticle

Local retailers have an incredible opportunity to get a head-start on competition, by applying the science of digital platform thinking, to transform decades-old practices...

Mpumi Nhlapo 7 Mar 2018

Bidcorp reaps most of its profits from Australia and New Zealand
Bidcorp reaps most of its profits from Australia and New ZealandArticle

Bid Corporation (Bidcorp) earns most of its revenue in Europe, but most of its profit from Australia and New Zealand...

Robert Laing 22 Feb 2018

Three key reasons why your business needs CRM software
Three key reasons why your business needs CRM softwareArticle

How can you effectively form strong and meaningful relationships with your customers? The answer lies in your CRM (Customer Relationship Management) system...

James Kaiser 26 Jan 2018

Simple things that will boost your customer experience
Simple things that will boost your customer experienceArticle

When customers have a pleasant, positive experience as they interact with your business and your products or services, it is easier to boost their lifetime value...

Issued by Monetary Library 19 Jan 2018

From registry books to AI: The evolution of tech in the hospitality industry
From registry books to AI: The evolution of tech in the hospitality industryArticle

Technology in the hospitality space has come a long way since the 1950s. Looking forward, it is important to appreciate the development that the hospitality industry previously underwent and what future innovations may hold...

19 Jan 2018

Keeping your data clean
Keeping your data cleanArticle

We've all been there: trying to add someone's contact details to your phone only to see that the SIM or the phone memory is full...

Llewellyn le Hané 9 Jan 2018

iBleat - a channel dedicated to customer service dialogue
iBleat - a channel dedicated to customer service dialogueArticle

Developed by South African entrepreneurs, iBleat is a recently released app that privately connects customers with any business, brand or outlet in an effort to simplify customer service...

5 Jan 2018

Automation is key for distributors to act fast and meet customer demands
Automation is key for distributors to act fast and meet customer demandsArticle

Wholesalers and distributors have to constantly look for ways to better manage their stock holding and streamline their processes, from sales to shipping, and purchasing to warehouse management, in order to retain a competitive edge...

Samantha Proctor-Parker 16 Nov 2017

#MeettheMarketer: Are business consultancies the ad agencies of the future?
#MeettheMarketer: Are business consultancies the ad agencies of the future?Article

Anatoly Roytman, managing director of Accenture Interactive and Global lead for EALA (Europe, Africa, Middle East and Latin America), is our #MeettheMarketer this month on Bizcommunity.africa. He believes Accenture Interactive is building the "agency of the future"...

Louise Marsland 13 Nov 2017

Tap into hyper-personalisation with email marketing
Tap into hyper-personalisation with email marketingArticle

Email marketing offers many personalisation options, yet not all brands are leveraging this functionality to their advantage.

Karyn Strybos, Issued by Everlytic 12 Oct 2017

Photo by Echo Grid on Unsplash
Frost and Sullivan, Deloitte research show telcos are changingArticle

According to research from Frost and Sullivan and Deloitte, the telco industry is changing at an exponential rate. Telco operators are looking to build the capabilities required to position themselves...

28 Sep 2017

Is CRM dead in the travel industry?
Is CRM dead in the travel industry?Article

How can the idea of Customer Relationship Management (CRM) still be relevant in travel when today's consumers are in the driving seat and ‘manage' how and when they wish to engage with us?

Craig Byren 20 Sep 2017

Woolworths expands food division but clothing remains biggest profit driver
Woolworths expands food division but clothing remains biggest profit driverArticle

Woolworths' clothing division remains its biggest profit centre, despite flat sales and squeezed margins...

Robert Laing 25 Aug 2017

Image Supplied
Could Google become the dominant force in hospitality?Article

Will Google come to dominate the industry, leaving online travel agencies and others in its wake?

Stuart Pallister 21 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAYArticle

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

Leigh Andrews 16 Aug 2017

Vusa Zaya, Rémy Martin brand ambassador
Exploring Rémy Martin's Eau-de-VieArticle

Rémy Martin brand ambassador, Vusa Zaya gives us a taste of what it takes to be a brand ambassador in the world of Cognac and what promoting the brand entails...

Juanita Pienaar 17 Jul 2017

Candace van Zyl
The need for smarter CRM softwareArticle

With the shift from product-focused to customer-focused business in most organisations in the modern world, CRM software is at the forefront of customer satisfaction...

Candace van Zyl 1 Jun 2017

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