Live Account Manager

Job description

The Live AM is an account manager tasked with managing day-to-day retail advertising campaigns – with particular of the management of product-and-price advertising collateral development.


The candidate will liaise and work with agency brand stakeholders, driving a positive, proactive and collaborative relationship with client.


Responsibilities:


Client relationship management

• Build, and maintain, strong client relationships
• Understand client advertising objectives and requirements
• Effectively communicate with clients, providing regular updates and addressing their needs

Briefing and project management

• Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department
• Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently
• Review creative deliverables to ensure alignment with client expectations and brand guidelines
• Support DTP management by drafting effective and timely job briefs and amendments
• Monitor and follow up on all outstanding briefs and debriefs from clients
• Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork

Communication and collaboration

• Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning
• Timeously communicate project status updates to clients and internal stakeholders
• Foster a positive, inclusive and collaborative work environment
• Participation and assistance within all necessary status meetings, general team meetings and handover meetings
• Scheduling and arranging team meetings with all relevant parties, including the Head of DTP
• Ensure you, as well as the team, are well prepared for all client meetings
• Act as supporting point of contact for clients in the absence of other team members

Attention to detail

• Ensure accuracy and consistency across all output deliverables
• Pay close attention to details, such as deadlines and client specifications
• Proofread and edit all materials before sending to clients

Problem-solving and adaptability

• Identify and resolve issues that may arise during campaign execution
• Quickly escalate issues being managed, or those requiring senior intervention
• Be adaptable and able to adjust to changing priorities and challenges

Additional responsibilities include

• Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood
• Provide regular updates to clients and internal stakeholders on the progress of campaigns
• Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls
• Ensure all DTP work is accurate and delivered within specified deadlines
• Oversee the DTP process to ensure the final product meets the client's brief and is delivered on time

Qualifications

• Diploma or degree in marketing, advertising, or a related field

Experience

• 2-3 years’ experience in a similar client service position within advertising or a similar industry

Desired skills

• MS Office (Word, Excel, PowerPoint)
• Workbook and/or RMS is an advantage
• Proactive work ethic and problem-solving mindset is essential
• Exceptional time-management skills
• Excellent administrative, communication and interpersonal skills
• Strong organisational and time management skills
• Proactive and results-oriented approach
• Strong work ethic and commitment to delivering exceptional client service

Personal attributes

• Team player with the ability to collaborate with broader teams
• Ability to remain calm in a fast-paced environment
• Creative, enthusiastic out-of-the-box thinker
• People-focused, approachable, dependable, emotionally intelligent, empathetic and compassionate
• Proactive, accountable and resilient
• Deadline and solution driven
• Meticulous with excellent attention to detail
• Ambitious, with a desire to grow within the agency

Posted on 02 Sep 15:53, Closing date 1 Oct