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Image supplied. Over 11 million Pick n Pay customers have unclaimed Smart Shopper points already loaded on their card, totalling over R250m in cash-back rewards

Pick n Pay customers have R350m in cash-back rewards waiting to be spent

25 Jul 2023

Image source: Aleksandra Gigowska –

How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Mystery shopping results now delivered in 24-48 hours by BMi Research

Mystery shopping results now delivered in 24-48 hours by BMi Research

BMi Research 20 Jul 2023

Source: Global Convenience Store Focus Fuel forecourt retail is the fastest-growing segment of South African convenience retail

6 opportunities for fuel forecourt retail to grow its share of the convenience market pie

19 Jul 2023

Image supplied. This year for the first time, local FMCG e-commerce growth specifically is expected to outstrip total e-commerce growth

Can local FMCG e-commerce still deliver?

14 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Image source: Ivan Samkov from

Technology offers financial inclusion for the rise of hybrid retail

12 Jul 2023

Image source: Kindel Media from

How retailers can make the most of SA's burgeoning e-commerce market

Joel Bronkowski 10 Jul 2023

Source: © 123rf Massmart's e-commerce strategy has involved shifting the Makro website onto a new micro-services-based platform

Massmart's tech capability improves e-commerce customer experience

4 Jul 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

The mall says ticketless parking is now available. Source: Supplied.

The V&A Waterfront teams up with admyt to provide visitors with cashless, ticketless parking

29 Jun 2023

Image source: Vitaliy Vodolazskyy –

Suppliers obligated to protect consumers

29 Jun 2023

Image source: Ketut Subiyanto from

8 tips for successful retail training

Michael Hanly 26 Jun 2023

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the future

Peter Ludi 23 Jun 2023

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