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Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
Your customers know when you’re faking it
Cristelle Snyman
Jobs
- DTP Operator/Graphic Designer Johannesburg
- Chief Executive Officer Sandton
- Sales Executive Cape Town
- Digital Marketing & Content Creation Intern Cape Town
- Senior Motion Graphic Designer Remote within South Africa
- Business Intelligent Manager Kempton Park, Gauteng
- Social Media Content Creator Cape Town
- Communications Project Specialist Johannesburg
- Sales Manager Johannesburg
- SEO Manager Cape Town or Johannesburg
The Human Brand
Are the creators and custodians of brands in touch with their own humanity?
Companies serve human beings, not that anonymous concept called a customer. And in order to serve human beings, surely the company needs to be represented by a human brand? Do brands not want to become their customers personally chosen friends?
I expect my friends to communicate with me authentically. An open and authentic voice doesn't require a contrived effort to match that which is currently popular. Social trends may well be a knee jerk reaction to previous censorship or suppression. I suggest that the new brand challenge is to know itself. How well do the creators know themselves? See www.emerging.co.za/blog/index.php and follow the links through to the Human Brand.
