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Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
Your customers know when you’re faking it
Cristelle Snyman
Jobs
- Digital and Print Advertising Sales Executive Cape Town
- Regional Operations Manager Cape Town
- Copywriter Remote within South Africa
- Junior Digital Content Creator (Design & Video) Cape Town
- Social Media and Digital Design Co-ordinator Cape Town
- Medium Weight Digital Strategist Cape Town
- Digital Insights Analyst Cape Town
- Paid Media Specialist Johannesburg
- Senior Estimator Johannesburg
- Site Development Team Leader Sandton
IMM Graduate School of Marketing
Customer service has really gone to the dogs in this country, i have been trying to obtain information from IMM GSM for studying towards an IMM Degree, it took me two weeks talking to "consultants" as they call themselves, only to finally make a break through the day before registration closes and being informed that a penalty of R250 is charged for late registration.
i call the following day trying to find out if they will be open on Saturday for registration only to get through to another one of those "consultants approx 15min later who then tells me that she doesnt know if they will be open i must keep calling during the course of the week to find out and that she is too busy to ask any of her collegues. What happened to offering the customer to take their number down and as soon as you know you will get back to them???? Pity there is no other way of studying towards an IMM without registering with them....gone to the dogs!
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