CRM

Articles

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

What CX can learn from the taxi industry

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

Image credit: Mein Deal on Unsplash.

How to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

From customer journey mapping to journey management

From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

Why AI could boost South Africa's battered retail sector

Why AI could boost South Africa's battered retail sector

Vian Chinner 9 Jul 2019

How CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

#StartupStory: A new online platform for moms, brands and 'momfluencers'

#StartupStory: A new online platform for moms, brands and 'momfluencers'

Jessica Tennant 7 Jun 2019

Paula Hulley
Photographer: Rikki Hibbert

#IABSummit19: 7 insights into the direct brand economy

Jessica Tennant 5 Jun 2019

The customer experience drives digital disruption

The customer experience drives digital disruption

Vishal Barapatre 30 May 2019

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Lauren Hartzenberg 29 May 2019

Debunking 5 myths around CX

Debunking 5 myths around CX

Nathalie Schooling 22 May 2019

5 ways to ensure a more profitable future in retail

5 ways to ensure a more profitable future in retail

Pieter Engelbrecht 21 May 2019

5 technologies transforming the online ticketing business

5 technologies transforming the online ticketing business

James Tagg 16 May 2019

Experience trumps channel

Experience trumps channel

Refilwe Maluleke 6 May 2019

Image credit: Getty

4 trends impacting point of purchase strategy

Leo Van De Polder 6 May 2019

Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Are brands living up to client expectations?

Are brands living up to client expectations?

Jedd Cokayne 23 Apr 2019

Up, close and very personalised

Up, close and very personalised

Refilwe Maluleke 23 Apr 2019

"We are what we see" - Marian Salzman

"We are what we see" - Marian Salzman

Juanita Pienaar 1 Apr 2019

Coricraft embraces digital in store

Coricraft embraces digital in store

Lauren Hartzenberg 1 Apr 2019

Mind(set)

Mind(set)

Lara-Anne Derbyshire 27 Mar 2019

Building customer relationships in an age of disloyalty

Building customer relationships in an age of disloyalty

Wynand Smit 25 Mar 2019

#ECO19: Is your mobile commerce strategy excluding the mass market?

#ECO19: Is your mobile commerce strategy excluding the mass market?

Lauren Hartzenberg 22 Mar 2019

#SeamlessSA: A holistic approach to delivering great retail customer experience

#SeamlessSA: A holistic approach to delivering great retail customer experience

Lauren Hartzenberg 20 Mar 2019

#SeamlessSA: Physical retail needs to step up

#SeamlessSA: Physical retail needs to step up

Lauren Hartzenberg 18 Mar 2019

#SeamlessSA: 6 questions to ask if you want more from your store

#SeamlessSA: 6 questions to ask if you want more from your store

Lauren Hartzenberg 14 Mar 2019

Retail marketing and point of purchase trends for 2019

Retail marketing and point of purchase trends for 2019

Leo Van De Polder 28 Feb 2019

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