CRM, CX, UX

Articles

What would Steve Jobs do?

What would Steve Jobs do?

Aki Kalliatakis 3 Mar 2016

Reflecting on my five years at Ogilvy Public Relations

Reflecting on my five years at Ogilvy Public Relations

Kajsa Claude 25 Jan 2016

'Tis the season to go the extra mile for your customers

'Tis the season to go the extra mile for your customers

Aki Kalliatakis 16 Dec 2015

Leveraging big data for better business decisions in marketing

Leveraging big data for better business decisions in marketing

Gary Allemann 5 Nov 2015

Four steps to dealing with academic call centres at crunch time

Four steps to dealing with academic call centres at crunch time

Bruce von Maltitz 29 Oct 2015

Turning ducks into eagles

Turning ducks into eagles

Aki Kalliatakis 19 Oct 2015

For long-term loyalty, connect with your customers through unexpected moments of delight

For long-term loyalty, connect with your customers through unexpected moments of delight

Ros Siddle 14 Oct 2015

Image via Pexels

Stay nimble and make loyalty trends happen

Ros Siddle 8 Oct 2015

How to save your business from difficult customers

How to save your business from difficult customers

Aki Kalliatakis 2 Oct 2015

From reach to resolution: A social customer service story

From reach to resolution: A social customer service story

Andrew Felbert 28 Sep 2015

Goodbye, brand!

Rolf Akermann 25 Sep 2015

A customer is for life, not just for Christmas

A customer is for life, not just for Christmas

Lisa Reid 23 Sep 2015

Steps to effective customer experience management

Steps to effective customer experience management

James Maposa 5 Aug 2015

Tralone Khoza

Effective strategies when confronted by crisis - KFC and Marie Clarie

Tralone Khoza 4 Aug 2015

[CEM Africa Summit] Shiny happy customers

[CEM Africa Summit] Shiny happy customers

Jessica Tennant 29 Jul 2015

Chris Moerdyk

South African retailers are missing massive profit opportunities

Chris Moerdyk 28 Jul 2015

Aki Kalliatakis

Twelve quick ways to build customer loyalty

Aki Kalliatakis 15 Jul 2015

Loyalty by another name

Loyalty by another name

Krystal Schär 10 Jul 2015

Customer centric innovation - the heart of sustainable business growth

Customer centric innovation - the heart of sustainable business growth

John Simpson 30 Jun 2015

Should you integrate your social media capabilities with the call centre?

Should you integrate your social media capabilities with the call centre?

Bruce von Maltitz 22 Jun 2015

Is customer self-service worthwhile?

Is customer self-service worthwhile?

Aki Kalliatakis 16 Jun 2015

Rolf Akermann

If you want to succeed, get into the trenches. Now!

Rolf Akermann 11 Jun 2015

Sheila McGillivray

10 ways for business to become more emotionally engaged

Sheila McGillivray 10 Jun 2015

Customer experience F-Words

Customer experience F-Words

Chantel Botha 3 Jun 2015

Understanding the dynamics of our emerging market

Understanding the dynamics of our emerging market

Mogorosi Mashilo 2 Jun 2015

The customer service obstacle course

The customer service obstacle course

Aki Kalliatakis 28 May 2015

burak çakmak via

Are you ready to handle crisis and complaints in the digital age?

Noëleen Bruton 27 May 2015

I'm not a communication strategist - I am a consumer advocate

I'm not a communication strategist - I am a consumer advocate

Mogorosi Mashilo 21 May 2015

Aki Kalliatakis

The big new risk for business... being KFC'd on social media

Aki Kalliatakis 15 May 2015

[Orchids & Onions] Courage and humour rev the engine for consumers

[Orchids & Onions] Courage and humour rev the engine for consumers

Brendan Seery 5 May 2015

Let's do Biz