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#BizTrends2019: Shop defines 6 trends shaping the future of retail
#BizTrends2019: Shop defines 6 trends shaping the future of retail

Technology and changing customer demographics have set a new stage for retail. Success today is defined by the ability to keep up, or get out in front of, trends that are driving consumer purchases...

By Leo Van De Polder 30 Jan 2019

Leo van de Polder on expanding the Shop network in South Africa
Leo van de Polder on expanding the Shop network in South Africa

With a presence in more than 20 countries, the Shop Association's purpose is to empower its members with ongoing education, networking opportunities and real-world insights...

By Lauren Hartzenberg 16 Jan 2019

#EntrepreneurMonth: Much more than make-up with Mud Cosmetics
#EntrepreneurMonth: Much more than make-up with Mud Cosmetics

Beyond its reputation as a quality cosmetics brand in the professional makeup industry, what gives Make-Up Designory (MUD) Cosmetics the edge is that its roots lie in education...

By Lauren Hartzenberg 26 Nov 2018

The "end" of the shopkeeper (and other retail trends)
The "end" of the shopkeeper (and other retail trends)

Self-service retail is swooping across the globe; from online shopping to self-checkout, there's a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX...

By Wynand Smit 29 Aug 2018

#SourceAfrica2018: Why Africa's clothing sector could lead in responsible sourcing
#SourceAfrica2018: Why Africa's clothing sector could lead in responsible sourcing

Whether you are a retailer, brand or manufacturer, the need to proactively manage social compliance issues in your supply chain has never been greater...

By Lauren Hartzenberg 6 Jul 2018

How consumer trends are transforming executive DNA
How consumer trends are transforming executive DNA

Executive DNA is not immutable. Requirements shift. Profiles change. Business needs and economic conditions are obvious drivers, but societal factors, technology developments and the spirit of the times play a major role in how executives see themselves, their role and priorities...

By Annelize van Rensburg 4 Jul 2018

#IFE2018: In the business of franchising, talk to the numbers
#IFE2018: In the business of franchising, talk to the numbers

What really counts is money. It is why people are in business and for franchisers, this means guiding their franchisee on the franchise runway to achieving their goals...

By Danette Breitenbach 4 Jul 2018

#IFE2018: Finding the emotional connection
#IFE2018: Finding the emotional connection

People connect differently and define an emotional connection differently, so while an emotional connection builds consumer trust and sales growth, it is a difficult connection to achieve...

By Danette Breitenbach 4 Jul 2018

#SourceAfrica2018: Lessons from K-Way's lean turnaround
#SourceAfrica2018: Lessons from K-Way's lean turnaround

K-Way has been lauded as exemplary in its approach to boosting the local clothing manufacturing sector. But 14 years ago, the company was approaching the brink of closure...

By Lauren Hartzenberg 26 Jun 2018

#SeamlessAfrica: Five lessons in customer service from Action Gear
#SeamlessAfrica: Five lessons in customer service from Action Gear

According to online retailer Action Gear, their passion for outdoor technical products is second only to their love for stellar customer service...

By Lauren Hartzenberg 7 Mar 2018

The modern marketer is a connected one
The modern marketer is a connected one

In the 1970s, people were served about 300 ads a day. Today it's about 5,000 ads a day. It's a product-polluted world with smart consumers, where it's no longer about differentiation, but about multiple and meaningful connections, says Carmen Murray, founder of Boo-Yah!...

By Jessica Tennant 2 Feb 2018

#BizTrends2018: Is franchising future-proof?
#BizTrends2018: Is franchising future-proof?

Modern-day franchising has been with us since the mid-1950s when it made its presence felt in the USA. Subsequently, expansion was swift and within a few short years, the concept had conquered the world.

By Tony Da Fonseca 9 Jan 2018

She Leads Africa launches accelerator for beauty startups
She Leads Africa launches accelerator for beauty startups

She Leads Africa has opened applications for its Dark and Lovely x SLA Beauty Accelerator, a 10-week entrepreneurship development programme...

By Tom Jackson 23 Aug 2017

#CSIMonth: Stop in for a little Khof & Khuk
#CSIMonth: Stop in for a little Khof & Khuk

Thato Mafokoane doesn't just want to run his own bakery. No, Khof & Khuk in Nellmapius, Pretoria, is much more than that...

By Shan Radcliffe 26 Jul 2017

#CSIMonth: Imbalie Beauty Academy opens doors into the industry
#CSIMonth: Imbalie Beauty Academy opens doors into the industry

South African beauty franchise group Imbalie Beauty has become a key player in South Africa's robust franchising industry...

By Lauren Hartzenberg 24 Jul 2017

Allen Ambor, founder and executive chairman of Spur Corporation.
Spur founder Allen Ambor's tough love approach to business

Iconic SA restaurant chain, Spur Steak Ranches, will be 50-years-old in October this year and has grown into an internationally-recognised brand...

By Lauren Hartzenberg 26 Jun 2017

Elsabe Lemmer Picture: Supplied
#EntrepreneurMonth: Elsabe Lemmer launches an online platform for local artisans to sell their wares

Artisan products and handmade things are becoming increasingly sought after as the quality of such items improve and exceedingly match that of their commercial counterparts...

By Jessica Tennant 9 Nov 2016

Five retail errors to overcome
Five retail errors to overcome

Recent research has shown that less than 50% of new businesses survive beyond their fifth year, as today's business world is more dynamic and competitive than ever...

By Charles Mburugu 2 Aug 2016

Social enterprise is changing - Neil Robinson
Social enterprise is changing - Neil Robinson

Relate, a South African not-for-profit, recently announced its phenomenal growth by 70% in just one financial year.

By Jessica Tennant 24 Jun 2015

Pieter Scholtz
Sales made simple

No matter what your product or service is, you have to sell to stay in business, so you might as well make up your mind now to become a winner at the sales game...

By Pieter Scholtz 29 Oct 2014

Commercial store design neglected by interior design schools
Commercial store design neglected by interior design schools

Despite the strides made in interior design and retail design, most design schools are failing to cover this in their curricula and there is a need for a business approach to this rapidly growing industry.

By Callie van der Merwe 3 Sep 2014

A life-changing event
A life-changing event

Not sure what to do with your weekend? You could spend it changing your life. Or so says Brian Walsh, CEO of the, and the brain - and funding and funding - behind the event, The Real Success Experience...

By Danette Breitenbach 11 Jul 2014

The more you prepare and practise, the more confident and better you will become when making a public address. (Image attribution: , Lizenz: , via Wikimedia Commons)
How to avoid the public speaking willies

We've all seen it happen - the stumbling over words, the awful hesitations and lost lines...

By James Hurford 7 Jul 2014

The initiative provides an audio-based mobile training course targeting front line health workers (FLW) to help them deliver life-saving information, and is also aimed at helping pregnant women and their families prepare for the unexpected and potentially deadly situations that can arise in child birth.
The evolving business model for m-governance

A look at the evolving business model for (mobile governance) m-governance projects and the use of mobile technology as a catalyst for inclusive development.

By Vijay Sai Pratap 27 Mar 2014

(Image: Matthew Bowden www.digitallyrefreshing.com, via Wikimedia Commons)
Actually it is fun and games

Gamification can make training in the workplace faster, more effective and less expensive.

By Danette Breitenbach 23 Oct 2013

Glenn Gillis
Is the tablet the whiteboard of the future for corporate training?

No-one would dispute that corporate training is a necessary process for all organisations. Some might even say training is now more important than it has ever been.

By Glenn Gillis 9 Jul 2013

360 degrees in training
360 degrees in training

Too often we find that someone is appointed to a specific position, shown how the system works and then left to his own accord - that is it. Then, later when things go wrong, other people in the organisation are very surprised to learn that this individual gave poor customer service or does not know the first thing about the email program that he must use, for example.

By Su-Mari Du Bruyn 20 May 2013

Michelle Francis
Moving brand ambassadors to grand ambassadors

A recent article in the New York Post describes the advent of Grand Ambassadors, which is a prognosis of where the experiential activation industry in South Africa could be, given training and investment in brand ambassadors.

By Michelle Francis 16 May 2013

[2013 trends] The year we stop living to work, start working to live
[2013 trends] The year we stop living to work, start working to live

Increasingly, people are valuing intangibles benefits of a job over the bottom-line salary. 2013 will be the year where recruitment and talent retention are governed by the environment and not simply the pay check.

By Greg Schneider 18 Jan 2013

[2013 trends] Changes #trending, opportunities knocking in education sector
[2013 trends] Changes #trending, opportunities knocking in education sector

I'm quite new to education, but completely immersed and have much to say. I thought I'd focus my crystal ball on a broad range of education industry issues, and wanted to avoid at all costs penning another "Have you heard about Khan Academy?" piece, (But now that that's done)...

By Josh Adler 18 Jan 2013

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