Training contributor articles in South Africa

Using beauty as a vehicle for economic inclusion

The Covid-19 lockdown has stalled South Africa's dynamic beauty services industry. Due to the high-touch nature of the job, it may be a while until beauty practitioners are able to safely resume trade...

By Lauren Hartzenberg 20 May 2020

A recipe for success from KFC's top franchisee Burt Gunning

Burt Gunning is the guy to take your cue from when it comes to running a successful franchise business...

By Lauren Hartzenberg 2 Mar 2020

On its 100th birthday, Jungle Oats opens R208m mill in Cape Town

Jungle Oats celebrates its 100th birthday this year, and the iconic brand has just revealed a new mill in Cape Town and a refreshed communication strategy...

By Lauren Hartzenberg 25 Feb 2020

#EntrepreneurMonth: Changemakers working towards a sustainable, inclusive food system

A group of social entrepreneurs just emerged from the first Oribi Village Food System Incubation Programme...

By Lauren Hartzenberg 20 Nov 2019

5 ways to ensure a more profitable future in retail

It's clear that the retail landscape is in a state of major transformation. Thanks to disruptive technologies and changing consumer behaviour, traditional retailers are under increasing pressure...

By Pieter Engelbrecht 21 May 2019

Meeting the green education challenge

What a difference a decade makes! Ten years ago, the retail environments industry was almost desperate for help in understanding "all that green stuff"...

By Leo Van De Polder 9 Apr 2019

#Propak19: Developing artisan skills for the future

Twenty years ago, there were in excess of 50,000 to 70,000 artisans employed throughout the mining, manufacturing, construction and local authorities' sectors in SA...

By Danette Breitenbach 28 Mar 2019

#SeamlessSA: A holistic approach to delivering great retail customer experience

Opening her presentation at Seamless Southern Africa, Edcon's Lauren King shared her understanding of customer experience...

By Lauren Hartzenberg 20 Mar 2019

#BizTrends2019: Shop defines 6 trends shaping the future of retail

Technology and changing customer demographics have set a new stage for retail. Success today is defined by the ability to keep up, or get out in front of, trends that are driving consumer purchases...

By Leo Van De Polder 30 Jan 2019

Leo van de Polder on expanding the Shop network in South Africa

With a presence in more than 20 countries, the Shop Association's purpose is to empower its members with ongoing education, networking opportunities and real-world insights...

By Lauren Hartzenberg 16 Jan 2019

#EntrepreneurMonth: Much more than make-up with Mud Cosmetics

Beyond its reputation as a quality cosmetics brand in the professional makeup industry, what gives Make-Up Designory (MUD) Cosmetics the edge is that its roots lie in education...

By Lauren Hartzenberg 26 Nov 2018

The "end" of the shopkeeper (and other retail trends)

Self-service retail is swooping across the globe; from online shopping to self-checkout, there's a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX...

By Wynand Smit 29 Aug 2018

#SourceAfrica2018: Why Africa's clothing sector could lead in responsible sourcing

Whether you are a retailer, brand or manufacturer, the need to proactively manage social compliance issues in your supply chain has never been greater...

By Lauren Hartzenberg 6 Jul 2018

How consumer trends are transforming executive DNA

Executive DNA is not immutable. Requirements shift. Profiles change. Business needs and economic conditions are obvious drivers, but societal factors, technology developments and the spirit of the times play a major role in how executives see themselves, their role and priorities...

By Annelize van Rensburg 4 Jul 2018

#IFE2018: In the business of franchising, talk to the numbers

What really counts is money. It is why people are in business and for franchisers, this means guiding their franchisee on the franchise runway to achieving their goals...

By Danette Breitenbach 4 Jul 2018

#IFE2018: Finding the emotional connection

People connect differently and define an emotional connection differently, so while an emotional connection builds consumer trust and sales growth, it is a difficult connection to achieve...

By Danette Breitenbach 4 Jul 2018

#SourceAfrica2018: Lessons from K-Way's lean turnaround

K-Way has been lauded as exemplary in its approach to boosting the local clothing manufacturing sector. But 14 years ago, the company was approaching the brink of closure...

By Lauren Hartzenberg 26 Jun 2018

#SeamlessAfrica: Five lessons in customer service from Action Gear

According to online retailer Action Gear, their passion for outdoor technical products is second only to their love for stellar customer service...

By Lauren Hartzenberg 7 Mar 2018

The modern marketer is a connected one

In the 1970s, people were served about 300 ads a day. Today it's about 5,000 ads a day. It's a product-polluted world with smart consumers, where it's no longer about differentiation, but about multiple and meaningful connections, says Carmen Murray, founder of Boo-Yah!...

By Jessica Tennant 2 Feb 2018

#BizTrends2018: Is franchising future-proof?

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