18 May 2015Contact usSubmit newsAdvertise on bizList your companyHome
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Retail

Local is...

In retail this week, we bust six myths about customer care; Generation Next picks SA's 'coolest' brands; and NAB's Marc du Plessis shares some insight from Dallas on 'National Brands, Local Marketing'.

Entries are open for this year's Bollinger Exceptional Wine Service Award, and if you fancy yourself as a budding sommelier and are keen to fly the SA flag in France, the Cape Town and Durban entry legs for the Mosaic Protégé programme are coming up soon. For those looking forward to the 2015 Nederburg Auction, the catalogue is out now.

As SA grocery shopping moves off the floor and heads online, two new players hit the virtual space in the FMCG market - Port2Port (for all your wine wishes) and Stockbox (for all your general household needs).

Have a great one!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
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Weekly top stories
Hospitality outlook improving for Africa according to PwC

South Africa's hospitality industry is prepared to grow further in the next five years, with most growth in the sector expected to be generated in Cape Town, according to a report released by PricewaterhouseCoopers...

Read more >>



SABMiller acquires UK-based Meantime Brewing Co for undisclosed sum

SABMiller (SAB) said on Friday, 15 May 2015, it will become the new owner of London-based modern craft brewer Meantime Brewing Company...

Read more >>



[TrendTalk] The retail experience trend

Louise Marsland

Shopping trends herald the return of the 'mall rat' and more interactive retail shopping experiences to revitalise the tired mall shopping environment...

Read more >>



'National Brands, Local Marketing' - latest from Dallas

Marc du Plessis

The recent BIA/Kelsey National hosted retail conference, themed 'National Brands, Local Marketing' saw attendees from around the world come to Dallas. Here are some of the key point from the conference...

Read more >>



Stockbox.co.za ensures you are never out of stock

Stockbox.co.za has recently launched an online shopping portal with a difference that makes getting all your daily essentials simple and easy...

Read more >>



Success is staying in tune with customers' changing needs

Global research, says Lloyd Ball, managing director of brand enhancement and stakeholder engagement solutions organisation the PLP Group, indicates that customer satisfaction with loyalty programmes is relatively low...

Read more >>



Taking a look at alcohol consumption in 2014

The global total volume growth of alcohol remains subdued for a second year running with results showing it at 0.8% for 2014, putting it in the top three lowest of the past decade...

Read more >>



New port of call for wine online

South Africa's first, bespoke online wine retailer, Port2Port, was launched into the "vinosphere" recently, providing wine enthusiasts with access to limited-edition local and international wines at the click of a button...

Read more >>



Bidvest Waltons binds alliance with Staples

Bidvest Waltons, a leading South African office products and solutions company, has signed an alliance agreement with Staples Europe, a division of the world's largest office products company...

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Grocery shopping in South Africa has moved off the floor

One of the key findings of the Nielsen Future of Grocery Report reveals that South Africa's burgeoning connected commerce era means that consumers are no longer shopping entirely online or offline but rather taking a blended approach...

Read more >>



Entries open for Bollinger Exceptional Wine Service Award

Entries for the first round of the Bollinger Exceptional Wine Service Award 2015 are now open and candidates are urged to enter soon as submissions close on 31 May 2015...

Read more >>



Busting six myths about customer care

Proper customer service is often left behind and is only handled when a "customer issue" arises. It is important to recognise that excellent customer service is a key element when building a brand...

Read more >>



Generation Next provides insight on SA's 'coolest' brands

At the recent Sunday Times Generation Next Survey Awards, the youth of South Africa voted for its 'coolest brands'. The big winner of the awards night was Nike...

Read more >>





Brand News
Tiger's Nigerian dough fails to rise

Zeenat Moorad

In another disappointing update, SA's largest food company, Tiger Brands, yesterday, 14 May 2015, warned that its first-half results would be negatively affected by foreign exchange losses in Dangote Flour Mills... read more>>
Sovereign ups payout but 'market wary'

Marc Hasenfuss

Lucky Star and rock lobster shine for Oceana

Marc Hasenfuss

Nando's revamp and relocation programme on the cards for SA

Zeenat Moorad

Commercial Property
Massive development to put the main back in Menlyn
Already home to leading companies like BMW, Nedbank and SAGE VIP, Menlyn Maine's new Central Square will now introduce a 30,000sqm boutique shopping mall, featuring a vibrant piazza, a 213-room apartment and conferencing hotel... read more>>
Rockcastle upbeat on Poland

Alistair Anderson

CRM
The big new risk for business... being KFC'd on social media

Aki Kalliatakis

Getting a 'roasting' from the eye-witness consumer is a growing risk for business now that social media can broadcast even the appearance of questionable behaviour. To be more specific, a brand can be 'KFC'd'... read more>>
Distribution
DuPont is on point with new painting technology
DuPont Titanium Technologies, ostensibly largest global manufacturer of titanium dioxide announced that it is expanding distribution of its product range throughout Africa and is launching Ti-Pure One Coat at the Coatings For Africa show this week... read more>>
E-commerce
Gumtree launches second-hand cell phone price checker
As a country with the highest cellphone penetration per m2 in Africa, almost all of us have unused cell phones lying around. But how much can you sell them for? read more>>
Tanzania: E-commerce continues to win hearts

Masembe Tambwe

SA grocery shoppers ripe for the picking across an array of digital channels

Issued by Nielsen

Exhibitions & Events
Consumer landscape set to change in Africa - key forum in June
The latest UN forecasts predict that Africa's population will reach 2.7 billion by 2050 and, despite low commodity prices, the IMF forecasts robust growth for sub-Saharan Africa of 4.5% for this year... read more>>
Plan your Nederburg Auction list now
For those keenly waiting for the 2015 Nederburg Auction, the catalogue is out now offering 17 of the estate's finest wines lined up for the 11-12 September event... read more>>
Register to network at SAITEX
A chance to fly our flag in France
Nederburg 2015 wine auction set to be the finest yet
Carrying on for the Cape Leopard
Fashion, Clothing & Textiles
The scene is set for Source Africa 2015
Source Africa is Pan-Africa's most important textile, clothing and footwear trade event on the global calendar, attracting over 1,600 international and regional buyers... read more>>
The currency of clothing
The Clothing Bank, a local NPO, which focuses on developing sustainable business practices amongst underprivileged self-employed businesswomen through a pioneering method, opened its fifth outlet in South Africa... read more>>
FMCG
Clover upbeat about dairy's prospects

Nan Smith

Clover recently posted improved interim results showing a 7,9% revenue increase, a margin partly attributed to higher retail prices... read more>>
Health & Safety
Rentokil Initial - Dikapi Cleaning Services to launch joint venture on 1 June

Issued by Rentokil Initial

Manufacturing
SA March manufacturing production up 3.8% y/y
Manufacturing production finally turned positive in March after contracting in both January and February‚ Statistics SA figures showed today, 12 May 2015... read more>>
Merchandising
Do-It Slot Hang Tabs - Vertical display, maximum visibility

Issued by Pyrotec

Slot hang tabs are our most popular and versatile hang tabs as these are characterised by a delta-hole style allowing these to be hung on any peg fixture - single or double; the result being display flexibility as products can be displayed in several locations in the same retail store... read more>>
Packaging
Don't let the process put you off

Issued by Pyrotec

As Fix-a-Form Extended Text Labels increasingly become part of products' primary labelling and, as such, their packaging, this form of labelling should be a top consideration on a product's bill of materials... read more>>
Mondi surges more than 8% as Q1 profit lifts

Mark Allix

Regulatory
Patel gives go-ahead for probe of fairness in retail sector

Wyndham Hartley and Zeenat Moorad

The Competition Commission is taking aim at the retail sector to see if it enjoys sufficient competition after the authorisation by Economic Development Minister Ebrahim Patel of a market inquiry... read more>>
Research
Back to their roots

Danette Breitenbach

Family is what the youth cannot live without. This is one of the key findings of the Sunday Times Generation Next Study. This was in response to the question about what things respondents cannot live without... read more>>
Retail Marketing
The future of digital marketing in South Africa

Ben Evans

Brands not clearly focused on digital marketing will quickly find themselves becoming irrelevant - all promise and no delivery, no demonstration, no entertainment, no conversation... read more>>
[Biz Takeouts Podcast] 131: The Pendoring Ad Awards campaign with ETIKET
On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Tiaan Ras, Director of Research and Strategy at Etiket... read more>>
Sales
Forecast for vehicles sales revised down

David Furlonger

Motor companies have lowered their short-term vehicle sales expectations in the face of slow economic growth and eroding consumer confidence... read more>>
Security
Cash on the premises equates to high risk

Kabir Dhupelia

Businesses should make use of new and advanced solutions to protect themselves when handling cash as they are increasingly exposed to risks, leading to the need for comprehensive insurance cover... read more>>
Technology
Always believe in your selfie
The selfie phenomenon is about to kick up a notch with the introduction of Xperia C4, Sony's next generation PROselfie smartphone, featuring a best in class 5MP front camera, a Full HD display and superior performance... read more>>
Training
'Inside Retail' programme provides real retail knowledge
'Inside Retail', a Woolworths' initiative, targets educators in higher education through a weeklong, embedded course where they gain practical experience of the retail value chain... read more>>
International
US retail sales flat in April
WASHINGTON, USA: US retail sales stagnated in April in a weak start to the second quarter, the Commerce Department reported on Wednesday, 13 May 2015... read more>>
Mischief makers prompt Google to halt public map edits
SAN FRANCISCO, US: Google on Monday said it is sidelining its crowd-sourced map-making tool to implement a way to prevent bogus edits, some of which have proven embarrassing... read more>>
New article highlights integrated marketing communication in branding
London School of Marketing has released a new article discussing the importance of integrated marketing communications in branding... read more>>
Smartphones among top gadgets for Americans: survey
WASHINGTON, US: Smartphones are now used in 72 percent of US homes and have become the third most-owned electronics item for Americans, a survey showed on Monday... read more>>
ICANN sees privatisation of internet management soon
Microsoft's Bing search engine to go 'mobile friendly'
Reddit cracks down on harassment
Coen brothers take swipe at Netflix as they begin Cannes jury duty
Facebook dives deep into news with publisher deal
More International
Africa
Banking Africa's unbanked - Time for a reality check

Vahid Monadjem

Plenty of progress has been made on increasing the size of Africa's banked population. The trouble is, from the amount of noise that is made about the topic... read more>>
More Africa
Government news
Government must give guidelines regarding APDP
The Department of Trade and Industry (dti) needs to give urgent attention to the guidelines regarding the future of the Automotive Production and Development Programme (APDP)... read more>>
Minister to engage DFIs on funding of women entrepreneurs
Minister for Women in the Presidency, Susan Shabangu, says her department will be working with Development Finance Institutions (DFIs) to ensure that funding of women projects is adequate... read more>>
The predictability of government communicators

Janine Lazarus

Let's face it: Ranting and raving, however injured one might feel, tends to switch people off. All the more so if you hold a position in government... read more>>
Tablets to be withdrawn from Gauteng schools

More Matshediso

More Government news
Business
Mobile technology: Bridging the African digital divide

Sara El-Khalili

Handicapped by economic constraints, millions of unprivileged people in the developing world continue to be deprived of sufficient access to communication technology... read more>>
Time management 101

Andrew Macfarlane

"If your employees are constantly missing deadlines, lack focus and regularly overlook important details, these are sure signs that their time management skills aren't up to scratch..." read more>>
Policies and technologies needed to mitigate the BYOD risk
In the not-too-distant past, companies did not consider the Bring Your Own Device (BYOD) trend to be a threat... read more>>
People on the move
  • Revlon SA appoints new general manager - more info

More people  Submit a Person
Jobs offered
Jewelry Merchandising Specialist - Johannesburg
This is a great opportunity to join the merchandising team at Netflorist, SA's largest online flower and gifting service. Read more >>



New events to diarise
Mobile Money Africa 2015
Mobile Money Africa 2015 - 19 May 2015 to 21 May 2015, Johannesburg

Gauteng Outdoor Expo
Outdoor Events and Exhibition Organisers - 29 May 2015 to 31 May 2015, Johannesburg

Customer experience workshop
The Focus Group - 11 Jun 2015 to 12 Jun 2015, Johannesburg

Africa's Big Seven
Exhibition Management Services (Pty) Ltd - 21 Jun 2015 to 23 Jun 2015, Midrand

Commercial Equipment Africa
Guangdong Grandeur International Exhibition Group - 13 Aug 2015 to 15 Aug 2015, Johannesburg

7th Annual Public Sector Supply Chain Summit
Commerce Edge South Africa Pty LTD - 8 Sep 2015 to 9 Sep 2015, Johannesburg

9th Annual Smart Sourcing and Supply Management
Commerce Edge South Africa Pty LTD - 8 Sep 2015 to 9 Sep 2015, Johannesburg

3rd Annual Absa Enterprise Supplier Development
Commerce Edge South Africa Pty LTD - 9 Sep 2015, Johannesburg

Geo Empower Africa Summit
Fleming Gulf - 6 Oct 2015 to 7 Oct 2015, Santiago, Chile

Bridal Fair at The Oyster Box Hotel
SA Bridal Fairs - 15 Nov 2015, Umhlanga

Upcoming events
PerformNama Creativity - Art Exhibition
Le Beau Cap - 19 May 2015, Cape Town

TITIIC 2015
Scatterlings Conference & Events - 20 May 2015 to 22 May 2015, Pretoria

Bridal Fair at Indaba Hotel
SA Bridal Fairs - 24 May 2015, Johannesburg

Quotes
Robert Strauss
"Success is a little like wrestling a gorilla. You don't quit when you're tired. You quit when the gorilla is tired."
Alexandre Dumas
"The merit of all things lies in their difficulty."
Arthur Ashe
"Start where you are. Use what you have. Do what you can."
Conrad Hilton
"Success... seems to be connected with action. Successful men keep moving. They make mistakes, but they don't quit."
Aristotle
"Pleasure in the job puts perfection in the work."

More quotes  Submit a Quote
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