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Retail

Savvy online insight

This week brought us more insight from the eCommerce Africa conference; Leigh Andrews looked at merging the physical and virtual for total future retail, what needs to happens in e-commerce before you even think about marketing, and how brands have to give loyalty before they can earn it. Then Danette Breitenbach discussed engaging with connected consumers in a three-part series - check out parts one, two and three.

Have a great week further!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
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Weekly top stories


What you need to know about mobile retail fraud
[Leigh Andrews] You know the field of digital security is booming when there's a need for the day job titled 'retail industry fraud expert'. These are people like Aaron Press, director of e-commerce and payments at LexisNexis Risk Solutions... read more>>

Message in the bottle, don't get short-changed on returns

Consumers around the country are being short-changed by certain shop owners when collecting their deposits for the 200ml, 300ml, 500ml returnable glass bottles and 1.5 litre returnable plastic bottles...

Read more >>



Would you tuck your customers into bed one night?

Aki Kalliatakis

With Valentine's Day coming up and thoughts of love in the air, it strikes me that it's a good time for us to prove how much we love our customers...

Read more >>



[eCommerce Africa] Brand loyalty: Give to get

Leigh Andrews

What do loyalty, generosity, kindness and sacrifice have to do with running a successful ecommerce business? Almost everything, says Paul Galatis, director of Yuppiechef...

Read more >>



Engaging with connected consumers - Part 1

Danette Breitenbach

Yes, consumers are all in the digital space. Not all consumers are not the same, and no, not all digital consumers are same...

Read more >>



The packaging problem

Chemory Gunko

It's pretty difficult to read my pieces and not notice that I'm an activist at heart... I was born a rebel without a cause actually, and have simply found causes to champion along the way...

Read more >>



Producers need vintages to shine for Nederburg Auction

The 41st Nederburg Auction is open for entries once again; producers must submit their finest vintages by Friday 27 February 2015 for potential inclusion at the auction, which is taking place in September...

Read more >>



[eCommerce Africa] Merging the physical and virtual for total future retail

Leigh Andrews

Instead of seeing e-commerce as the 'next big thing', see it as part of total future retail, where the traditional still plays an important role...

Read more >>



Dressed for success

Paul Muscat and Dean Bellingan

With the festive season having come and gone, many manufacturers, retailers and young entrepreneurs are still probably pondering how they could have sold more of their goods to the savvy Christmas-consumer...

Read more >>



[eCommerce Africa] Before you even think of marketing...

Leigh Andrews

Change your focus from acquisition to retention, own the entire e-commerce experience, and you'll soon be reeling in those online customers, says Maximilian Rast, CMO of Zando...

Read more >>





Biz Takeouts
[Biz Takeouts Podcast] 122: In studio with the World Wide Web Foundation
On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Dillon Mann, Philipp Hartmann and Theunis Hanekom... read more>>
Retail Trends
Sears Holdings Corporation has confirmed their speaking slot at Retail World Africa 2015!

Issued by Retail World

Ankur Gupta, Senior Director Data at Sears Holdings Corporation, is the genius behind the success of loyal and returning Sears customers through innovations in personalising the customer journey by using Big Data... read more>>
Retail
SME development critical to state of the nation
As the country prepares to hear President Zuma's State of the Nation address today, 12 February 2015, key questions remain around the country's progress in sustainably developing the SME sector... read more>>
Ellerines rescue process 'better than expected'

Maarten Mittner

Associations
GS1 data registry tops 15 million products
GS1, a neutral, global NPO organisation that develops and maintains the most widely used supply chain standards system in the world, has announced its GS1 Global Registry has reached 15 million product items... read more>>
Brand News
Van Ryn's Distillery wins Best Distillery Tour in the world
The Van Ryn's Distillery in Stellenbosch has won the Best Distillery Tour in the world according to judges at the 2015 Distillery Experience Awards... read more>>
Houssam Chehabeddine is new Hershey EMEA division GM
Tiger Brands sales slow as prices rise

Nick Hedley

Oystercatcher is the new black
Commercial Property
Affluent Africa drives demand for property
The number of Africans with $30 million in assets - the ultra high net worth individual - is anticipated to rise by 53% to 2,858 by 2023, far outstripping the average pace of growth across the rest of the world... read more>>
CRM
Engaging with connected consumers - Part 2

Danette Breitenbach

It took 14 years to sell 40 million laptops, but only four years to sell 40 million tablets... read more>>
E-commerce
Wallet One South Africa launches new checkout system for e-commerce
Wallet One (W1) South Africa has added W1 Checkout to its range of electronic payment systems. This is a payment aggregator for e-commerce merchants and service providers... read more>>
Exhibitions & Events
Durban Decorex adds upmarket pop-ups
Adding to the array of products on offer from KwaZulu-Natal's design leaders and new local players, 'Upmarket Pop-Up at Decorex Durban' will give visitors a wide choice of limited-edition pieces... read more>>
Grape expectations at Kaapzicht this February
FMCG
New African craft beers from Striped Horse
Grant Rushmere, the founder of BOS Ice Tea and Afro Coffee, and ex-game ranger Charles Bertram have created Striped Horse, new African craft beers... read more>>
Franchising
Mauritius opens first Kauai franchise
In line with the growing global trend as consumers actively shift to a more health-conscious mindset, Kauai is steadily expanding its borders with the opening of the first Kauai store in Port Louis, Mauritius... read more>>
Health & Safety
Closing the gap on food crises

Issued by FoodSure

FoodSure, the food labelling verification company, says that counting the cost of food product recalls is the stuff of nightmares and that the future reputation of a food company lies in how well it handles the crisis... read more>>
The experts at Rentokil share their advice for a pest-free Valentine's Day

Issued by Rentokil Initial

According to Mario Pluke, Technical Manager at Rentokil, there are numerous things we do on a daily basis that show pests just how much we want them in our homes and lives... read more>>
Helping you to comply with hygiene standards

Issued by Pyrotec

Markem-Imaje, the international manufacturer of product identification and traceability solutions, reports that hygiene regulations concerning food safety are becoming more demanding across the globe... read more>>
Manufacturing
Creative 3D doll design bags the Rado Star Prize for UJ student
Monica Monsanto, a graduate from the Department of Industrial Design at the University of Johannesburg (UJ) is the recipient of the first Rado Star Prize South Africa for her 3D doll design... read more>>
Google, Mattel bring virtual reality to iconic toy
Quest to produce new vehicles
Regulatory
Time to circle the wagons to defend 'our biltong': prof

Helley Seid

Rooibos has made it, as have honeybush tea and Karoo lamb. And according to Professor Melville Saayman, biltong should be the next South African product to be granted trademark protection... read more>>
Who's who in food compliance?

Issued by FoodSure

Who checks on the food industry so that both retailers and consumers are given peace of mind? While retailers have their own quality checking and testing systems in place, they can't always see operational gaps or where problems could occur... read more>>
Research
Passport: Nutrition tracks world's packaged food and soft drinks consumption
Euromonitor has launched Passport: Nutrition that examines the total amount of nutrients purchased per person per day through packaged food and soft drinks products... read more>>
Retail Marketing
Future is APPening with Appletiser
Appletiser has become one of the first beverage companies in South Africa to make use of interactive Augmented Reality, as it makes three unique, interactive 3D animated characters come to life... read more>>
Digital marketing advice for SMEs
Digital marketing is becoming a bit of a hot topic, with the popularity of online and e-commerce services... read more>>
Engaging with connected consumers - Part 3

Danette Breitenbach

Lay's launches World Cup Cricket campaign
Retail Services
Malls and airports mapped by apps
Finding the slow lounge at Africa's busiest airport no longer requires help from the information desk... read more>>
M4JAM extends its offerings
M4JAM (Money for Jam), which provides brands, businesses and NGOs with unbiased, real-time data insights from customers across South Africa, has added a new 'Earn' button that makes it easier for brands to engage and jobbers to complete jobs... read more>>
Retailers
David Jones buoys Woolworths' interim sales

Colleen Goko

High-end retailer Woolworths (WHL) saw its interim group sales soar by more than 55% to R30.3bn as sales figures from its recent Australian acquisition David Jones were included for the first time... read more>>
Spar group sales up 38.8%
Sales
World-class furniture and décor store Weylandts is hiring - Do you have what it takes?

Issued by Weylandts Home

Weylandts is searching for truly unique sales consultants - individuals who have a keen eye for design, are self-motivated, and passionate about contemporary furniture and décor... read more>>
Four common marketing mistakes SMEs make

Sophie Baker

You could be inadvertently setting yourself up to fail with your newly-developed marketing plan... read more>>
International
Make your catalogue stand out!

Ritesh Sanghani

AHMEDABAD, INDIA: An excellent catalogue processing service can make your virtual catalogue stand out in crowd... read more>>
'Here we are sir, but please... not in the store...'
LONDON, UK: A chain of DIY stores in the United Kingdom is preparing its staff for kinky Fifty Shades customers after they have seen the erotic film Fifty Shades of Grey... read more>>
New appointments to NYF Radio Awards Advisory board
NEW YORK CITY, US: NYF's World's Best Radio Programs Appoints Phil Critchlow and Valerie Geller to 2015 Advisory Board... read more>>
China says Anthem hacking accusations 'groundless'
BEIJING, CHINA: China has rejected accusations it was behind a hacking attack that saw data on up to 80 million customers stolen from US health insurance giant Anthem as 'groundless'... read more>>
Join the silver anniversary of New Directors' Showcase
UK tabloid prints phone-hacking apology, increases claims fund
Cannes Lions Innovation Juries announced
'Drastic decline' in media freedom worldwide
Facebook will be with you till death, and beyond
British MPs call for internet ban on anti-Semitism
Amina Al Rustamani is Advertising Person of the Year at Dubai Lynx
Vietnam forces anti-graft news website offline
Change of internet regulator must happen before US 2016 polls
Newsweek Twitter feed hijacked by pro-IS hacker
Andrew McKenzie South Africa's first Lions Health Juror
More International
Africa
DR Congo's small firms bear the brunt of mobile services block
KINSHASA, DRC: Sales are down and business is slow - small entrepreneurs in the Democratic Republic of Congo are bearing the brunt of an official clampdown on mobile Internet services and text messages... read more>>
More Africa
Government news
Coega Development Corporation invests R9m in new lay-down area
The Coega Development Corporation (CDC) has announced the investment of R9m in the establishment of a new lay-down area, located on the boundary between the Port of Ngqura and the Coega Industrial Development Zone (IDZ)... read more>>
Business invited to enter annual awards
The Department of Trade and Industry (dti) is inviting South African businesses to submit their entries for the 3rd Annual South African Premier Business Awards... read more>>
Committee of Inquiry to investigate trade in rhino horn
The Minister of Environmental Affairs, Edna Molewa, has announced the introduction of a Committee of Inquiry tasked with investigating the feasibility of trade in rhino horn... read more>>
Government needs an Enterprise Architect
Government needs an Enterprise Architect was one of the topics discussed when the Joburg Centre for Software Engineering in partnership with the Link Centre released the results of a joint research study entitled Use of Cloud Services in the South African Government... read more>>
Road show on new labour laws kicks off
Electrification programme explained
Mainstream completes financial close for three wind farms
Government launches high-tech mobile app
SABC board vacancy: Wanted: independent, suitably qualified candidates
Mango's IT recruitment and skills development drive
Campus protest after 66 lecturers dismissed
Obama's Power Africa initiative joins African Utility Week as country partner
Call for mines to invest in African health systems
Innovation in the SA mining sector: shaping the industry globally

Rick Menell

More Government news
Lifestyle
Lovely living at Laborie

Ruth Cooper

Look most South African wine farms are pretty easy on the eye: rolling hills, flourishing vineyards, historical buildings, you know the deal. However Laborie Wine Farm in the heart of Paarl has surely got to be, at least, making it through to the final rounds of the wine farm beauty pageants. read more>>
Motoring news
VW pushes Up! the stakes

Henrie Geyser: motoring editor

The small car with BIG appeal - that's the cute newly launched Volkswagen Up! It has at last reached local shores, ready to rattle the cages of every other competitor in the hotly contested small city car segment of the market... read more>>
More Motoring news
Travel news
Lufthansa to fly to Panama for the first time
Lufthansa is further expanding its route network to South America. From 16 November 2015, the airline will offer year-round flights to Panama City for the first time, subject to government approval... read more>>
More Travel news
Jobs offered
Sales and Marketing Coordinator - Cape Town
Scan Retail's Cape Town office has an opportunity for a young go-getter with high energy levels to assist the sales team in a sales and marketing coordination role. Read more >>



New events to diarise
Li Edelkoort Trend Seminar
28 Feb 2015 to 2 Mar 2015, Cape Town, Johannesburg

Retail World Africa 2015
Terrapinn Ltd - 10 Mar 2015 to 11 Mar 2015, Johannesburg

Retail Fraud - Cape Town
Retail Knowledge - 12 Mar 2015, Cape Town

Fossil Fuel Foundation: Electricity Conference
RCA Conference Organisers - 25 Mar 2015, Johannesburg

Banking Channel Convergence Conference 2015
Trade Conferences International - 25 Mar 2015 to 26 Mar 2015, Johannesburg

Rand Show
Rand Show - 3 Apr 2015 to 12 Apr 2015, Johannesburg

Retail Banking Transactions Conference 2015
Trade Conferences International - 15 Apr 2015 to 16 Apr 2015, Johannesburg

Indo-African Festival
OhFAfrica Limited - 17 Apr 2015 to 26 Apr 2015, Bangalore

Africa's Big Seven
Exhibition Management Services (Pty) Ltd - 21 Jun 2015 to 23 Jun 2015, Midrand

SAITEX
Exhibition Management Services (Pty) Ltd - 21 Jun 2015 to 23 Jun 2015, Midrand

Upcoming events
Workshop: New Trends. Email Marketing 2015 - 19 Feb 2015, Cape Town | 19 Mar 2015, Johannesburg
Email Marketing 2015, can you do better? With inbox clutter driving down opening rates what can NeuroScience in email marketing do that will dramatically fast forward your e-marketing? Success? Read more >>


StokvelEx Bokone Bophirima - 20 Feb 2015 to 21 Feb 2015, Mafikeng
An exciting exhibition that fosters and formalises relationships between various stokvel clubs and service providers. Read more >>


AJA Cion Camera Roadshow
Touchvision - 17 Feb 2015, Johannesburg | 19 Feb 2015, Cape Town

Customer Experience and Customer Loyalty Strategy
Principa - 17 Feb 2015, Johannesburg | 20 Feb 2015, Cape Town

Stokvelex Bokone Bophirima (North West) 2015
7colors Communications - 20 Feb 2015 to 21 Feb 2015, Mafikeng

Bridal Fair at Ilanga Estate
SA Bridal Fairs - 22 Feb 2015, Bloemfontein

Quotes
Arthur Golden
"A mind troubled by doubt cannot focus on the course to victory."
Henry Ford
"If everyone is moving forward together, then success takes care of itself."
Helen Keller
"Alone we can do so little, together we can do so much."
Lou Holtz
"Virtually nothing is impossible in this world if you just put your mind to it and maintain a positive attitude."
Albert Einstein
"You have to learn the rules of the game. And then you have to play better than anyone else."

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@designindaba
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Next Generation: Hand-drawn prints & laser-cut mirrors, Jennifer Bradley tells us about Damn Good Looking designs: http://t.co/frRowjwD6L - Mon Feb 16
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Exclusive: Google bigwig to join fast-growing M4JAM via ventureburn http://t.co/TfOMjsEJIa - Mon Feb 16
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