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Tailoring the customer experience boosts online sales
Tailoring the customer experience boosts online sales

Annual online retail or "e-tail" sales now exceed $19 billion in Canada, AUS$21 billion in Australia, US$410 billion in the United States and US$1 trillion in China...

By Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

UNITED STATES

Report reveals customer aftermarket is afterthought for manufacturers
Report reveals customer aftermarket is afterthought for manufacturers

A new report reveals discrepancies in how manufacturers and retailers view and approach post-purchase revenue, profit and relationship-building opportunities in the aftermarket service sector...

12 Oct 2017

SOUTH AFRICA

Dove blunder highlights the need for ethical transformation
Dove blunder highlights the need for ethical transformation

The recent social media storm over Dove's latest advertising campaign bears testimony to the increasing power of social media platforms and how brands are being held accountable for their every move...

By Madelain Roscher 11 Oct 2017

SOUTH AFRICA

Dove apologises for 'racist' whitewashing ad, social media won't accept
Dove apologises for 'racist' whitewashing ad, social media won't accept

NEWSWATCH: Dove comes out unclean after apologising for its latest advertising campaign that depicted a black woman turning white after using its shower cream...

By Jessica Tennant 9 Oct 2017

GLOBAL

Is it time for your brand to evolve?
Is it time for your brand to evolve?

All brands eventually need to evolve as the world changes, but to different degrees and at different paces. How do you know your brand is ready?

By Jessica Edgson 3 Aug 2017

SOUTH AFRICA

A selection of Sacatelle's branded bags.
#CSIMonth: The sustainability of bag advertising

Sacatelle founder, Ikey Bensimhon talks about the brand sustainability of bag advertising - they're walking billboards, when you think about it - and the success of branded bags in a world that's slowly moving away from disposable plastic...

By Leigh Andrews 11 Jul 2017

UNITED STATES

Catalina launches purchase-based digital coupon solution
Catalina launches purchase-based digital coupon solution

Personalised digital media company Catalina is introducing to the US a new purchase-based digital coupon...

29 Jun 2017

SOUTH AFRICA

Victoria Beckham's line is seen for sale at Target on April 10, 2017 in New York.
Posh on a budget: Victoria Beckham teams up with Target

NEW YORK - The Victoria Beckham clothing range for Target is flying off the shelves, the latest high-fashion, high-street collaboration seeking to widen market appeal - even if not everyone is impressed...

11 Apr 2017

SOUTH AFRICA

(c) Panithan Fakseemuang -
eBay founder pledges US$100m for global journalism

WASHINGTON - eBay founder Pierre Omidyar's philanthropic foundation pledged Wednesday to donate $100 million over three years to support "independent media and investigative journalism" worldwide, while tackling "misinformation and hate speech"...

6 Apr 2017

SOUTH AFRICA

Pinterest is a virtual bulletin board platform, with users decorating their boards with pictures showcasing interests in a variety of areas, including food, fashion and travel ()
Pinterest lets phones spy eye-catching items

SAN FRANCISCO - Pinterest on Wednesday infused more machine smarts into its online bulletin boards, pushing harder into e-commerce by enabling people to use smartphones to identify products they might wish to pursue...

9 Feb 2017

SOUTH AFRICA

Is your website driving away customers?
Is your website driving away customers?

US consumers in particular are very discerning when shopping online, so much of the global ecommerce research stems from there, but it's more than just a 'Western concern'. Here's why African business should take online shopping cart abandonment into account locally and when selling to an international market...

By Leigh Andrews 7 Oct 2016

UNITED STATES

Loyalty and reward program data capture solutions for retailers
Loyalty and reward program data capture solutions for retailers

Data capturing is one of the most cumbersome tasks for any retailer! And as such the retail industry is passing through a transitory phase; where things are evolving dynamically and customers are demanding the best.

By Ritesh Sanghani 9 Jul 2015

UNITED STATES

Pinterest adds shopping with 'Buyable pins'
Pinterest adds shopping with 'Buyable pins'

SAN FRANCISCO, US: Pinterest said on Tuesday it is diving into e-commerce with "pins" that let people buy items they like at the popular online bulletin board.

4 Jun 2015

UNITED STATES

Free retail fraud conference in New York in September
Free retail fraud conference in New York in September

NEW YORK, USA: Retail Knowledge will stage a free conference on Retail Fraud in New York on 24 September 2015, in association with the National Anti-Organised Retail Crime Association of America NAORCA...

21 May 2015

UNITED STATES

Amazon TV stick goes abroad, gets new features
Amazon TV stick goes abroad, gets new features

WASHINGTON DC, US: Amazon has announced its Fire TV media stick for streaming video is being sold in Britain and Germany, as part of a push to expand its online television services...

31 Mar 2015

UNITED STATES

Amazon hires former White House spokesman Carney
Amazon hires former White House spokesman Carney

NEW YORK: Former White House spokesman Jay Carney has taken a new public relations job with online retail giant Amazon, the company said on Thursday.

27 Feb 2015

UNITED STATES

US electronics chain RadioShack pulls plug
US electronics chain RadioShack pulls plug

NEW YORK CITY, US: Struggling US consumer electronics chain RadioShack filed for bankruptcy protection on Thursday, pulling the plug after failing to compete with big-box stores and online retailers...

6 Feb 2015

UNITED STATES

Fifty Shades of Grey arouses sex toy boom
Fifty Shades of Grey arouses sex toy boom

NEW YORK CITY, US: The erotic bestselling novel Fifty Shades of Grey was devoured across the world by millions, from British housewives to Guantanamo Bay inmates...

6 Feb 2015

UNITED STATES

Amazon allows some buyers to 'make an offer'
Amazon allows some buyers to 'make an offer'

SAN FRANCISCO, US: Amazon said on Tuesday it would allow online haggling between buyers and sellers for some items sold by third parties using the US online retail giant...

10 Dec 2014

UNITED STATES

Henry Buell
Redefining direct sales to reach Generation C

RIXEYVILLE, US: The direct sales industry has changed very little over the last few decades, incorporating new technologies as they have developed, rather than evolving their business practices to capitalise further on existing markets.

By Henry Buell 20 Jun 2014

UNITED STATES

Shopping cart abandonment syndrome: The future of retail is now
Shopping cart abandonment syndrome: The future of retail is now

LOS ANGELES, US: Imagine a world in the near future where teenagers have never even heard of the mall...

By Mark Kirkpartick 20 May 2014

UNITED STATES

Jon Rabinowitz
Retail: How to avoid energy wastage and manage costs

NEW YORK CITY, US / KFAR SABA, ISRAEL: How you can manage costs better in retail stores: Six factors that contribute to energy waste and are raising your costs.

By Jon Rabinowitz 24 Mar 2014

UNITED STATES

US drugstore giant CVS to remove cigarettes from store shelves
US drugstore giant CVS to remove cigarettes from store shelves

WASHINGTON, US US retail drug store giant CVS Caremark announced Wednesday that it will stop selling cigarettes, a move immediately applauded by President Barack Obama as having a "profoundly positive impact on the health of our country."

6 Feb 2014

UNITED STATES

Mintel identifies five new social media trends
Mintel identifies five new social media trends

CHICAGO, US: In the latest of a quarterly series, Mintel's social media analysts, Gabi Lieberman and Lizz Martinez, have identified five new trends in online consumer marketplace behaviour gleaned from high-level research into the strategies employed by Fortune 500 companies across the US.

27 Sep 2013

UNITED STATES

Mintel Social Media series identifies top five trends in online consumer marketplace behaviour
Mintel Social Media series identifies top five trends in online consumer marketplace behaviour

NEW YORK, US: The Internet, including social media, is increasingly at the heart of everything people do, changing the way consumers interact with one another and the commercial world around them. Both have proven to be powerful tools for brands to generate and measure buzz and the result is a wealth of online consumer conversations.

25 Jul 2013

UNITED STATES

Q1 2013 desktop-based US retail e-commerce spending, up 13%
Q1 2013 desktop-based US retail e-commerce spending, up 13%

RESTON, US: comScore, Inc has released its estimates of Q1 2013 US retail e-commerce sales.

15 May 2013

UNITED STATES

NYF International Advertising Awards: 2013 shortlist
NYF International Advertising Awards: 2013 shortlist

NEW YORK, US: New York Festivals International Advertising Awards for World's Best Advertising has announced the 2013 Shortlist for a number of its competitions.

26 Apr 2013

UNITED KINGDOM

D&AD Awards: The nominations
D&AD Awards: The nominations

LONDON, UK: Here are the nominations for the D&AD Awards. See this year's In Book winners and Nominations below. Yellow Pencil winners will be revealed on Wednesday 12 June at the Awards Ceremony.

22 Apr 2013

UNITED STATES

US sees stronger eBook sales, but growth slows

WASHINGTON, US: Electronic books provided 23% of US publishing revenues in 2012 but sizzling growth rates have eased, according to industry figures released on Thursday.

15 Apr 2013

UNITED STATES

Brand campaign automation key to driving channel and field sales
Brand campaign automation key to driving channel and field sales

PALO ALTO, US: A new CMO Council report finds challenges in localisation strategies as chief marketing officers look to use new digital channels to support customer engagement through local sales networks.

6 Mar 2013

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