If your idea of offering good customer experience is based on the 4-star rating you just received, you may be in for a surprise, says Qaalfa Dibeehi, Forrester Research's Customer Experience lead for the EMEA region...
By Leigh Andrews 27 Feb 2015 08:00
![[Biz Takeouts Podcast] 124: A packed show about an event, a women's academy and research](http://cdn.biz-file.com/c/1502/262162.jpg)
On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Koo Govender and Jaco Van Zyl...
27 Feb 2015 12:57
Key questions in SME Survey 2015 are, 'how well are SMEs coping with technology and what mechanisms are they using?'...
28 Feb 2015 08:17
African consumers are increasingly searching online platforms with commercial intent, which include querying prices of goods, and researching where one can purchase products or services...
27 Feb 2015 11:12
It's conceivable that one day biometrics may replace passwords completely, across many different services...
By Martin Walshaw 27 Feb 2015 06:20
PARIS, FRANCE / JOHANNESBURG-CAPE TOWN, SA: Publicis Groupe has announced today the acquisition of the South Africa-based company Epic Communications, one of SA's leading independent integrated strategic communications agencies...
26 Feb 2015 13:15
As video evolves, there are incredible opportunities in leveraging that content as a communications tool to help guide the customer or buyer's journey through the entire business life-cycle...
By Gordon Barker 27 Feb 2015 15:30
Hyper-personalisation seems to be the tool that marketers have only dreamed of for years: a tool that enables companies to collect mass amounts of individualised information about their customers...
By Rachel Marino and Supriya Singh, Issued by TLC Marketing Worldwide 27 Feb 2015 10:03
The award-winning coming-of-age thriller, Four Corners, has made history by securing the youngest ever SAFTA Best Actor nomination for first-time actor, Jezzriel Skei...
Issued by Giant Films 27 Feb 2015 10:20
This year's inaugural IAB Digital Summit highlighted the rapid advances made by digital agencies in South Africa, but underlined that they need to conform more to international standards and industry best practices...
27 Feb 2015 08:55
Abraham Maslow's hierarchy of needs is a theory in psychology which ranks the importance of human needs and wants. My question is... surely in this day and age, Wi-Fi, as an enabler, is just as important as belonging and self-actualisation?
By Carryl Harvey, Issued by Amorphous 27 Feb 2015 12:34
Fabulous wedding industry experts are expected at The Wedding Expo, taking place on 14 and 15 March, who are able to provide you with a wide range of services and products. You can even book your entire wedding at the expo!...
Issued by The Wedding Group 27 Feb 2015 10:21
The Jupiter Drawing Room (Cape Town) set out to create a campaign for the 2015 Design Indaba that inspires people, but in a way that appears simple enough to make it doable...
Issued by The Jupiter Drawing Room Cape Town 27 Feb 2015 11:28
Tristyn von Berg has joined the Velocity Afrika creative team. The award-winning director joins the company from Velocity Films with a body of work made up of narrative storytelling, humour and a growing portfolio of online content...
Issued by Velocity Afrika 27 Feb 2015 12:04
Promise has invested a great deal of time and capital into the implementation of best BEE practice...
Issued by Promise Brand Specialists 27 Feb 2015 10:35
Chris Midgley, Strategist with Blast Brand Catalysts, on what is really different in the new digital age...
By Chris Midgley, Issued by Blast Brand Catalysts 27 Feb 2015 11:41
As the worlds of brand communications, advertising and media become increasingly complex, fragmented and digitalised, Ipsos has made the decision to help its clients better embrace this modern complexity...
Issued by Ipsos 27 Feb 2015 12:16
Food lovers are invited to nominate their favourite restaurants for Eat Out 500 - a list of the best restaurants in the country that will be featured in the 2016 edition of Eat Out magazine...
Issued by New Media 27 Feb 2015 11:09
With all the successes of the Internet and globalisation, the dream was once for a global village of freely communicating, distance-trading world citizens...
By Ian Henderson 27 Feb 2015 15:22
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