If your idea of offering good customer experience is based on the 4-star rating you just received, you may be in for a surprise, says Qaalfa Dibeehi, Forrester Research's Customer Experience lead for the EMEA region...
By Leigh Andrews 27 Feb 2015 08:00
![[Design Indaba 2015] Reinventing the wheel and other stories](http://cdn.biz-file.com/c/1502/262012.jpg)
As the 20th annual Design Indaba Conference gets underway at Cape Town's CTICC, Terry Levin unpacks some of the infinitely inspiring insights presented by the world's leading global thinkers, doers and change-makers.
By Terry Levin 27 Feb 2015 10:15
African consumers are increasingly searching online platforms with commercial intent, which include querying prices of goods, and researching where one can purchase products or services...
27 Feb 2015 11:12
It's conceivable that one day biometrics may replace passwords completely, across many different services...
By Martin Walshaw 27 Feb 2015 06:20
Abraham Maslow's hierarchy of needs is a theory in psychology which ranks the importance of human needs and wants. My question is... surely in this day and age, Wi-Fi, as an enabler, is just as important as belonging and self-actualisation?
By Carryl Harvey, Issued by Amorphous 27 Feb 2015 12:34
Tristyn von Berg has joined the Velocity Afrika creative team. The award-winning director joins the company from Velocity Films with a body of work made up of narrative storytelling, humour and a growing portfolio of online content...
Issued by Velocity Afrika 27 Feb 2015 12:04
The Jupiter Drawing Room (Cape Town) set out to create a campaign for the 2015 Design Indaba that inspires people, but in a way that appears simple enough to make it doable...
Issued by The Jupiter Drawing Room Cape Town 27 Feb 2015 11:28
Hyper-personalisation seems to be the tool that marketers have only dreamed of for years: a tool that enables companies to collect mass amounts of individualised information about their customers...
By Rachel Marino and Supriya Singh, Issued by TLC Marketing Worldwide 27 Feb 2015 10:03
This year's inaugural IAB Digital Summit highlighted the rapid advances made by digital agencies in South Africa, but underlined that they need to conform more to international standards and industry best practices...
27 Feb 2015 08:55
Promise has invested a great deal of time and capital into the implementation of best BEE practice...
Issued by Promise Brand Specialists 27 Feb 2015 10:35
Chris Midgley, Strategist with Blast Brand Catalysts, on what is really different in the new digital age...
By Chris Midgley, Issued by Blast Brand Catalysts 27 Feb 2015 11:41
As the worlds of brand communications, advertising and media become increasingly complex, fragmented and digitalised, Ipsos has made the decision to help its clients better embrace this modern complexity...
Issued by Ipsos 27 Feb 2015 12:16
Fabulous wedding industry experts are expected at The Wedding Expo, taking place on 14 and 15 March, who are able to provide you with a wide range of services and products. You can even book your entire wedding at the expo!...
Issued by The Wedding Group 27 Feb 2015 10:21
Food lovers are invited to nominate their favourite restaurants for Eat Out 500 - a list of the best restaurants in the country that will be featured in the 2016 edition of Eat Out magazine...
Issued by New Media 27 Feb 2015 11:09
The award-winning coming-of-age thriller, Four Corners, has made history by securing the youngest ever SAFTA Best Actor nomination for first-time actor, Jezzriel Skei...
Issued by Giant Films 27 Feb 2015 10:20
PARIS, FRANCE / JOHANNESBURG-CAPE TOWN, SA: Publicis Groupe has announced today the acquisition of the South Africa-based company Epic Communications, one of SA's leading independent integrated strategic communications agencies...
26 Feb 2015 13:15
The digital age we live in has changed some of the rules of the game and those who understand what is possible can begin to take full advantage of electronic media in its various forms...
Issued by Maximizer Software 26 Feb 2015 11:42
Bevan Cullinan, multi-awarded performance director, also known by South African audiences as a comedian, joins Picture Tree this month, adding twelve years of directing experience to the company...
Issued by Picture Tree 26 Feb 2015 11:57
Last Thursday, Public-Ideas had the pleasure of organising a think-tank session during the annual IAB Bookmark Awards...
Issued by Public-Ideas 26 Feb 2015 11:30
Join leading business people and thought-leaders on 11 March at the IDC in Sandton, as we address the business and economic outlook for Nigeria...
Issued by Frontier Advisory 23 Feb 2015 08:00
![[Biz Takeouts Podcast] 124: A packed show about an event, a women's academy and research](http://cdn.biz-file.com/c/1502/262164.jpg)
On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Koo Govender and Jaco Van Zyl...
27 Feb 2015 12:57
WINDHOEK: Namibia's media sector will undergo a review to see if it is an essential service, a special committee told a public hearing on Thursday.
27 Feb 2015 10:50
TUNIS - A Tunisian court said Tuesday it would rule next week on a blogger's appeal against a one-year jail sentence for defaming the military...
27 Feb 2015 09:05
There is always a risk involved when doing business in Africa, but it is not all doom and gloom or as hard as you might think...
By Danette Breitenbach 27 Feb 2015 08:06
NEW YORK: Apple sent invitations on Thursday for a mystery event due to take place March 9, amid speculation about an imminent launch of its much anticipated Apple Watch...
27 Feb 2015 11:50
NEW YORK: Former White House spokesman Jay Carney has taken a new public relations job with online retail giant Amazon, the company said on Thursday.
27 Feb 2015 11:46
CANNES, FRANCE: Cannes Lions is to bolster creative effectiveness with hands-on help to entrants in this year's Creative Effectiveness Lions. In association with The Effectiveness Partnership, it has introduced the Creative Effectiveness Advisory Scheme...
27 Feb 2015 10:37
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BizTrends 2015
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