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Happy Women's Month What an exciting week for retail as Leigh Andrews and I wrap up our coverage of the CEM Africa Summit with some key take-outs, such as Prelini Udayan-Chiechi from Bazaarvoice - a network that connects brands and retailers to the authentic voices of people where they shop - on consumer-generated content and the new consumer economy, and a panel discussion on how to keep your customers happy. Chris Moeryk says South African retailers are missing massive profit opportunities in this regard. DHL's Fatima Sullivan is on the same page. In her article, she says, "Customers know what they want, and how they want it." See her comments on the recently released Walker report titled Customers 2020. James White explains why now is a great time to get into e-commerce. As is Suzelle DIY, whose items are now for sale on Gumtree, the proceeds of which will be donated to Rock Girl. I was fortunate enough to attend Mercedes-Benz Fashion Week Cape Town 2015. Highlights were definitely David Tlale's launch of his untraditional bridal collection and the ever-impressive finale of KLûK CGDT's Artisan range in collaboration with Levi's and nine photographers and videographer Roice Nel who documented the project in a series of fashion films. On another note, The Platinum Group, which owns clothing brands Aca Joe, Hilton Weiner and Jenni Button, has been placed under liquidation. With the PMA Fresh Connections conference taking place next week, I thought I'd get a head start by interviewing former Sainsbury's CEO Justin King on the 'retail revolution'. The PMA is giving away two delegate tickets to our readers, valued at R4,880 each. See competition details below the article... Jessica Taylor, Group Editor (@Biz_Retail)
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|  | [Jessica Taylor] Key to customer experience management is understanding the customer as an individual, but first you have to know your customer service staff, not as the call centre, but as internal and external customers. And then learning how to make them happy and, ultimately, your other customers too... read more>>
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The Platinum Group, which owns clothing brands Aca Joe, Hilton Weiner and Jenni Button, has been placed under liquidation... Read more >> | Jessica Taylor Justin King, former CEO of Sainsbury's and having previously worked for retail juggernauts M&S, Asda, Haagen Dazs, Pepsi, and Mars in a 30-year career spanning FMCG and grocery retailing, has been confirmed as a keynote speaker at the PMA Fresh Connections Conference and Expo 2015 taking place on 12-13 August, where he will provide insight into the 'retail revolution'. Read more >> | From 30 July to 12 August, Suzelle DIY fans will be able to get their hands on an authentic collection of items exclusively from Gumtree. Buyers will be required to motivate why they are most deserving of the coveted item before Suzelle herself selects the lucky new owners of her goods... Read more >> | In an ever-changing and fast-paced world where alternatives are rife, customer experience is rapidly becoming one of the most important elements of a business' success... Read more >> | Mercedes-Benz Fashion Week Cape Town organisers African Fashion International ask top female designers to share their experience on the fundamentals to creating and sustaining a successful fashion business... Read more >> | Although the upper end of the consumer bracket is safe from the interest rate hike announced last week, middle-income consumers already under financial pressure will feel the pinch of the hike... Read more >> | [Issued by Chris Moerdyk] Not only is retail advertising generally inefficient in South Africa but the majority of the big chains are missing out on profit opportunities by letting customers leave their stores unhappy... Read more >> | South Africa's retail sector has seen mixed fortunes in recent months with a slowdown in vehicle sales, but more encouraging news in luxury goods... Read more >> | James White If you're contemplating a move into e-commerce, then you should know that it's a great time to get into the market... Read more >> |
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 | On Thursday, 30 July's episode of BizTakeouts, The Marketing & Media radio show, host Warren Harding (@bizWazza) focused on two of the keynote speakers at this year's Cape Town leg of the IMC Conference, happening on 3 and 4 August at the CTICC... read more>> | | |
 | Deeply indebted consumers must prepare for yet more pain after the Reserve Bank decided to increase the repo rate by 25 basis points, pegging the rate at 6%... read more>> | | |
 | Sunfoil, the Willowton Group's sunflower oil brand, was named category winner at the 2015/16 Icon Brand Awards recently... read more>> | |  | Devil's Peak Brewing Company has launched a craft lager: a flavoursome, high-quality version of the age-old traditional German beer. Available on tap in leading venues around the country, Devil's Peak Lager makes a refreshing alternative to the sometimes heavy, complex ales typically associated with craft beer brewers both locally and abroad. read more>> | |  | A media breakfast at La Belle Bistro & Bakery in Camps Bay earlier today, 29 July marked the official launch of Almond Breeze - a low-calorie, lactose-free alternative to cow's milk... read more>> | |  | J.C. Le Roux sparkling wine has been declared a true consumer Icon for the second consecutive year and wine category winner for the fifth year running in the Ask Afrika Icon Brand Survey. It was one of only 28 South African brands to achieve iconic status in the 2015/16 survey and, once again, the only alcohol brand to make the cut for the Icon hall of fame... read more>> | | |
 | The Eastgate Shopping Centre is currently undergoing considerable construction work as the centre progresses through its refurbishment and international brands and some really big new offerings are on the cards... read more>> | |  | Merchants on the Square, a temporary mixed-tenant retail space has been launched at Nelson Mandela Square, Sandton. It will be on the square until the end of October 2015... read more>> | | |
 | Avon was awarded two DSA Vision for Tomorrow Awards for its Corporate Social Responsibility programmes recently at the annual DSA Awards. The awards were presented for the company's iThemba Crusade of Hope breast cancer education and awareness programme as well as its Speak Out against Domestic Violence initiative... read more>> | |  | Sanitation is dignity, but for thousands of school-going children in South Africa, access to adequate sanitation, which is enshrined in our constitution as a human right, remains a distant reality... read more>> | | |
 | Leigh Andrews If 'social engagement' sounds more like drinks after work than a key component of marketing in today's hyper-connected world, chances are you weren't at last week's CEM Africa Summit... read more>> | |  | Leigh Andrews Today, effective marketing is all about making use of user- or consumer-generated content. Here's how to trust consumers to be your brand advocates... read more>> | |  | Leigh Andrews The second day of the Customer Experience Management (CEM) Africa workshop kicked off with moderator Jordan Gray talking about delighting customers and streamlining workflow... read more>> | | |
 | As e-commerce expands aggressively across Nigeria, the sector may help create over 50,000 jobs within the country in two to three years, according to the MD of Kaymu.com.ng Evangeline Wiles... read more>> | |  | The landscape of local e-commerce is increasingly becoming a cutthroat and competitive space. SA's online retail sector has a forecasted growth read more>> | |  | Issued by PriceCheck With a strong focus on helping merchants get more shoppers through their doors, PriceCheck's digitising of real-world catalogues is set to change the South African retail landscape... read more>> | | |
 | The Food & Hospitality Africa in 2016 expo has partnered with SAA to offer discounts on local and international flights to and from the show, which will take place at the Gallagher Convention Centre in Midrand from 3 to 5 May 2016... read more>> | |  | Geberit acquired Sanitec and with it, the brand Keramag, in January 2015... read more>> | |  | The 19th annual congress of the South African Council of Shopping Centres will feature insight, engagement and vigorous debate as shopping centres and retailers shine a light on the opportunities and challenges of the current market... read more>> | |  | Issued by Bike, Boat and Outdoor Show South Africa's largest indoor leisure boating event, the Johannesburg Boat Show, officially kicks off the outdoor season from 14-16 August at the Johannesburg Expo Centre, Nasrec... read more>> | | | | |
 | Issued by Ackermans Leading value retailer, Ackermans, has announced the trendiest and most stylish kid in South Africa: Kekeletso Choolo a.k.a. Kid Fresh is the 2014 winner of the Style Squad Competition... read more>> | | |
 | Leigh Andrews Prestige marketing isn't just about classy shots of high-end products - you still have to follow the tried and trusted marketing methods that make people relate to your brand, especially on the continent... read more>> | | |
 | Times may be tough locally, but that has only encouraged South African franchisors to look beyond the country's borders and take a long-term view on introducing integrated strategies for the growth of their brands across the continent... read more>> | | |
 | Pick n Pay has announced a "war on waste" campaign that will see the retailer focusing on food waste, energy inefficiency and high unemployment levels... read more>> | | |
 | Issued by Rentokil Initial Whilst urbanisation comes with many benefits, it also comes with increased levels of mental illness, which may be explained by decreased contact with nature... read more>> | | |
 | Brazilian trade delegates held a series of successful meetings with businesses from Kenya, Tanzania and South Africa in Joburg this week, in a trade mission brought to sub-Saharan Africa by the Brazilian Trade and Investment Promotion Agency, Apex-Brasil... read more>> | | |
 | The Zone @ Rosebank, Joburg, has won an International Council of Shopping Centres (ICSC) Solal Marketing Award for hosting the first Magnum Pleasure Pop-up Store in South Africa... read more>> | | |
 | Issued by Pyrotec Messaris Brothers is a South African manufacturer of quality crisps and nuts. The introduction of Do-It Hang Tabs to their packs resulted in a considerable decrease in the number of returns from supermarkets... read more>> | | |
 | To launch its new lip colour range entitled Pop, Clinique utilised Fashion Media's Activation Pad areas inside premier Edgars stores nationwide... read more>> | |  | On tomorrow's Biz Takeouts Marketing & Media radio show, show host Warren Harding chats to two more of the keynote speakers for the Cape Town IMC Conference... read more>> | |  | Issued by Knowledge Resources Are you a B2B marketer looking for cutting-edge information and tactics to ensure better business performance and results for your company? Then this is the marketing event you can't miss!... read more>> | |  | Issued by Bizcommunity.com A stellar line-up of industry leaders will discuss current trends in the marketing communications industry, as well as do some crystal ball gazing for 2016 at Bizcommunity.com's special trend event on 17 September at the Sandton Convention Centre... read more>> | |  | Issued by TLC Marketing Worldwide TLC Marketing Worldwide-Africa sat with Adriano Salgado, the new director of family-run business, Gaby's Earth Foods, to find out how he is adjusting to the role and what he has planned for the company going forward... read more>> | | |
 | The interrupted electricity supply is costing the local food production industry millions every month... read more>> | | |  | SAN FRANCISCO - Online retail colossus Amazon wants to carve out a special zone of the sky to shuttle commercial drones that would deliver goods to its customers... read more>> | |  | Capital & Counties Properties (Capco) provides a rosy forecast, saying the outlook for retail and consumer confidence remains positive... read more>> | | | More International | |
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 | Have you ever had the feeling that you were paying too much for your mobile contract but that you didn't know how to fix it? read more>> | |  | Boris Dzhingarov Smart business managers always think about bartering and it is a shame to notice that many still do not understand why this is something that has to be considered... read more>> | | |  | Eugene Yiga When my friend and I arrived for dinner, we found the restaurant quiet for a Saturday night (and a nice change from the noise of the Camps Bay strip). Perhaps it was the early onset of winter, making this a chilly night. Or perhaps, with the restaurant only open for two months at the time, not many people were aware of the city's newest gem. read more>> | | | More BizLounge news | |
| - Kusile Hygiene appoints operations director - more info
- ACDOCOSA appoints new operations head - more info
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| | |  The exclusive B2B Marketing Conference will provide dynamic content (B2B focus only) on topics such as customer experience, social media, increasing sales, lead generation, content marketing and much more. Read more >> | | SecuritisationUCT Professional Development Project - 4 Aug 2015 to 6 Aug 2015, Cape Town | | |
| George Bernard Shaw "People are always blaming their circumstances for what they are. I don't believe in circumstances. The people who get on in this world are the people who get up and look for the circumstances they want, and if they can't find them, make them." Robert F. Kennedy "Only those who dare to fail greatly can ever achieve greatly." Ralph Marston "You've done it before and you can do it now. See the positive possibilities. Redirect the substantial energy of your frustration and turn it into positive, effective, unstoppable determination." A. R. Rahman "When you do something with a lot of honesty, appetite and commitment, the input reflects in the output." Michael J. Fox "Discipline is just doing the same thing the right way whether anyone's watching or not." |
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