Results for customer service strategy

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How to improve your digital customer service strategy
How to improve your digital customer service strategyArticle

In today's customer-driven world, the role of the customer service and support team is more critical than ever. Businesses need to shift their mindset...

Ndagi Job Goshi 19 Apr 2021

Growth strategies that work to scale your business
Growth strategies that work to scale your businessArticle

There's no shortcut to growing a business...

Chris Legazpi 21 Oct 2019

Ask Afrika to deliver best practice in customer experience management
Ask Afrika to deliver best practice in customer experience managementArticle

In an increasingly competitive and fast-moving environment, customer service is becoming a business-critical tool to survival. With customer needs changing faster than what business can comprehend, implementing service measurements is not only relevant, but it is a business-enabler. Technology has changed the game, and the Fourth Industrial Revolution is creating an 'everything on my terms' consumer and, resultantly, an ever more demanding customer experience (CX) landscape - forcing elevated levels of service.

Issued by Ask Afrika 15 May 2019

Chatbots as part of an integrated customer service strategy
Chatbots as part of an integrated customer service strategyArticle

You can have all your communication channels lined up and ready to go, your agents trained to help via phone, email, SMS, web chat and via social media, but you could be missing a trick...

Wynand Smit 29 May 2017

Organisations increasing levels of professionalism of contact centres
Organisations increasing levels of professionalism of contact centresArticle

Organisations are increasing the levels of professionalism in and raising the profiles of their contact centres to drive improved customer experience...

28 Jul 2016

From reach to resolution: A social customer service story
From reach to resolution: A social customer service storyArticle

Over the past couple years, social customer service globally has gone from being the focus of a small number of highly innovative companies to a widely accepted requirement of doing business...

Andrew Felbert 25 Sep 2015

Technology has yet to change key business tool - customer service
Technology has yet to change key business tool - customer serviceArticle

Companies worldwide are beginning to understand the changes in consumer behaviour. Customer service interactions are increasingly seen as opportunities...

Natalie Maroun 7 Nov 2014

The importance of data and analytics in customer service
The importance of data and analytics in customer serviceArticle

Customer service, something that is so conceptually simple, has become strangely complex in the age of social media. It is a term that can easily carry different meanings, even between business owners working in the same industry.

3 Sep 2014

Mind shift needed on contact centre quality measurementArticle

Call volumes and talk time are the last metrics a contact centre should look at when assessing quality of service, said Karl Reed, chief marketing and solutions officer of Elingo.

30 Sep 2013

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