Account Director

Job description

Overview:
Fresh is a solutions-based Advertising and Marketing agency that cares deeply about the craft, the process, and the people behind every idea. We’re seeking a vibrant Account Director to work hand-in-hand with one of our Company Directors and the BUD of a key account. If you bring authenticity, care, passion, and a true partnership mindset to every project, you’ll fit right into our fast-paced, collaborative studio where great work is a team sport. 

Key Performance Areas (KPAs)

Client Relationship Management

• Be the trusted primary liaison between client and agency - from briefs through to delivery and presentations.
• Cultivate genuine, transparent relationships built on trust, empathy, and timely feedback.
• Nurture internal and client relationships with a care-first approach, ensuring expectations are met and the client feels understood.

Integrated Communications Planning

• Lead the development and delivery of integrated communication plans that are on-brand, purpose-driven, and aligned with client objectives.
• Keep plans brilliantly simple where needed, with clear milestones, budgets, and measurable outcomes.
• Partner with creative, media, and production teams to maintain a cohesive, craft-forward approach across channels. 

Project Management and Delivery

• Own the full project lifecycle: capture briefs, translate into precise creative briefs, and shepherd work from concept to delivery.
• Oversee all admin, timelines, approvals, and quality checks; maintain rigorous project documentation with clarity and care.
• Coordinate with traffic, copy, and creative; manage external suppliers and partner agencies to meet deadlines and deliver excellence.
• Proactively surface risks and blockers; implement thoughtful mitigation plans and secure timely resolutions.

New Business Development

• Drive strategic growth by identifying and pursuing meaningful new opportunities.
• Build and maintain a healthy pipeline; nurture relationships to convert opportunities into impactful work.

Required Qualifications and Experience

• Qualification in marketing and advertising (or equivalent).
• 10+ years of relevant experience in B2B and B2C environments.
• Exceptional planning, organizational prowess, and motivation; proven ability to manage multiple initiatives with grace.
• Excellent verbal, written, and presentation skills.
• Positive, solution-oriented attitude with a proactive mindset.
• Innovative and adaptable to changing business requirements and client demands.
• Meticulous attention to detail with a relentless focus on quality and deadlines.
• Substantial project management experience, delivering complex programs on time and on budget.

Desirable Traits and Capabilities

• Outstanding relationship-building and stakeholder-management skills across all levels.
• Expert communicator who can brief, debrief, present, and advocate with warmth and clarity.
• Calm under pressure; can navigate a fast-paced environment while maintaining the craft and outcomes.
• Collaborative leader who fosters a positive agency culture and supports teammates.

What Success Looks Like

• Durable, trusted client relationships with high satisfaction and repeat business.
• Seamless, on-brand project delivery that is on time and within budget.
• Clear, thorough documentation and transparent communication across teams and clients.
• A robust pipeline of opportunities and successful conversion of new business leads.
• Positive feedback on leadership, collaboration, and contribution to Fresh’s craft and process.

Working Style and Culture Fit

• Client-Centric, hands-on, and comfortable navigating complex stakeholder landscapes.
• Takes ownership, is reliable, and consistently exceeds expectations.
• Thrives in a collaborative, fast-moving environment and contributes to a culture of craft, process, and people.

Benefits and Perks

• Opportunity to work on high-profile global clients with senior leadership.
• Clear path for growth and development within a vibrant, craft-led agency.
• Supportive, collaborative team culture that values balance where possible.

How to Apply
Submit your CV and a cover letter detailing how you’ve demonstrated organization, attention to detail, relationship management, and expert communication in a fast-paced agency setting.

Include examples of two or more campaigns or projects you’ve led from brief to delivery, highlighting outcomes.

Please apply here: https://wkf.ms/49MMCtR

Posted on 20 Nov 12:58, Closing date 19 Jan