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Elections 2024

Ebrahim Harvey responds to our last video with him.

Ebrahim Harvey responds to our last video with him.

sona.co.za

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    Clients asking for their deposit back

    If not specified in the T&C's, how long does a client have to claim some of their deposit back if they cancel a job?

    I recently began working with a client on their website. After a bit of back and forth and us trying to fulfill their ever-changing brief they decided that we were not the right fit after all. We received 50% deposit upfront. The client has not, in over a month, contacted us about negotiating how much of their deposit they want back. Our T&C's at the time did not state that the deposit was non-refundable but I would not be happy to pay it back as we did everything possible to do what was required from us. I am worried that if I start to utilise the deposit money they will come back in a few months time and ask for it back in which time it might not be there. Is there a period of time where it's open for them to ask about it, after which it's no longer available for them to ask after?

    Forum created by Marc Campbell
    Let's do Biz