Social media is a people problem
Roger Hislop 11 Jun 2009
Software as a service comes of age
Roger Strain 12 May 2009
Twitter to the people
Herman Manson 11 May 2009
Be careful what budgets you cut
Chris Moerdyk 26 Jan 2009
![[2009 trends] Talking to your target market in 2009](https://biz-file.com/c/0901/25207-80x80.gif)
Customers for life
John Boe 6 Nov 2008
CRM: beyond the buzzwords
Roger Strain 23 Oct 2008
Ten ways to make CRM succeed
Roger Strain 15 Apr 2008
The right way to complain
Howard Badler 30 Aug 2007
Create an experience customers want
Roger Strain 10 Jul 2007
You can fire customers
Peter Gilbert 9 Jan 2006
The Service Equation
Sid Peimer 29 Jul 2004
