Contributor articles CRM, CX, UX Global

How payment solutions are revolutionising WhatsApp and enhancing CX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Optimising customer experience: it all starts with the data

Optimising customer experience: it all starts with the data

Wynand Smit 29 Apr 2021

Operational efficiency is a 'no go' to great customer experience

Operational efficiency is a 'no go' to great customer experience

Brent Haumann 31 Mar 2021

Customers are wanting personalised experiences from winning brands

Customers are wanting personalised experiences from winning brands

Haydn Townsend 24 Mar 2021

When it comes to customer communication, engagement is everything

When it comes to customer communication, engagement is everything

Brent Haumann 18 Mar 2021

How customer communication will evolve in 2021

How customer communication will evolve in 2021

Brent Haumann 12 Feb 2021

Great customer experiences can be manufactured

Great customer experiences can be manufactured

Brent Haumann 18 Jan 2021

Get connected in 2021, or else...

Get connected in 2021, or else...

Wynand Smit 21 Dec 2020

Relook at how customers experience communication

Relook at how customers experience communication

Brent Haumann 9 Nov 2020

Do brands know too little or too much about their consumers?

Do brands know too little or too much about their consumers?

Haydn Townsend 3 Nov 2020

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What Covid-19 taught us about going back to basics with customer communication

Brent Haumann 7 Oct 2020

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Customer privacy is part of the experience and is critical to build trust

Paula Sartini 1 Oct 2020

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Why excellent customer service is an internal journey

Leonie Stanley 23 Sep 2020

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How brands can leverage community to bolster customer experience

Miguel De Gracia 23 Sep 2020

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Consumer-centred brands in times of crises

Sindiswa Masuta 22 Sep 2020

"It's time to de-advertise advertising" - Sarah Browning-de Villiers, introducing StoryStackr

"It's time to de-advertise advertising" - Sarah Browning-de Villiers, introducing StoryStackr

Jessica Tennant 13 Jul 2020

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B2B customers are people, too

Chiedza Gonyora 30 Jun 2020

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Great experiences gives business a highly competitive intuitive advantage

Viresh Hargovan 29 Jun 2020

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The Covid-19 consumer

Samantha Victor 5 Jun 2020

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How brands can be there for at-home consumers

Michael Gullan 13 May 2020

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What business can learn from amapiano

Sashin Pillay 13 May 2020

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Customer communication is always vital, Covid-19 makes it even more so

Greg Chen 8 May 2020

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CX from a millennial perspective

Pieter De Villiers 2 Apr 2020

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CX will drive business in 2020

Paul McIntyre 7 Feb 2020

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Here's what consumers want from customer communication in 2020

Brent Haumann 23 Dec 2019

Using data analytics and CRM to drive customer centricity and win loyalty

Using data analytics and CRM to drive customer centricity and win loyalty

Jessica Tennant 3 Dec 2019

Stop telling customers that you care

Stop telling customers that you care

Chris Moerdyk 19 Nov 2019

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Gearing for growth with online reviews

Ashleigh Wainstein, Social Places 18 Nov 2019