Contributor articles CRM, CX, UX Global

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How businesses can create lasting impressions, retain customers for a long time

Mark Wilson 25 Oct 2019

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Don't create ads, create advocates

Brian Carter 1 Oct 2019

4 ways brands can incorporate chat messaging into their marketing strategy

4 ways brands can incorporate chat messaging into their marketing strategy

Wayne Flemming 19 Sep 2019

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Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

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Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

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Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

From customer journey mapping to journey management

From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

How CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

In tough times it pays to plan for things going wrong

In tough times it pays to plan for things going wrong

Chris Moerdyk 28 May 2019

Debunking 5 myths around CX

Debunking 5 myths around CX

Nathalie Schooling 22 May 2019

Experience trumps channel

Experience trumps channel

Refilwe Maluleke 6 May 2019

Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Up, close and very personalised

Up, close and very personalised

Refilwe Maluleke 23 Apr 2019

Trend forecaster, Nicola Cooper. © .

The South African consumer is a real person

Juanita Pienaar 2 Apr 2019

Building customer relationships in an age of disloyalty

Building customer relationships in an age of disloyalty

Wynand Smit 25 Mar 2019

Customer experience: The marriage of marketing and technology

Customer experience: The marriage of marketing and technology

Paula Sartini 10 Dec 2018

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Recession-beating tips for customer retention

Wynand Smit 5 Oct 2018

Does big data make us understand less?

Does big data make us understand less?

Isla Prentis 27 Sep 2018

Chatbots are the future of customer communications

Chatbots are the future of customer communications

Brent Haumann 20 Sep 2018

Progressive companies should turn CX into a competitive advantage

Progressive companies should turn CX into a competitive advantage

Chantel Troskie 17 Sep 2018

The new battleground of customer experience

The new battleground of customer experience

Wayne Hull 7 Sep 2018

Customer service remains top of the list

Customer service remains top of the list

Werner Theron 4 Sep 2018

5 ways CX is emotional rather than rational

5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper 4 Sep 2018

The path to sustainable growth is customer acquisition (Part 2)

The path to sustainable growth is customer acquisition (Part 2)

Tyron Sharnock 21 Aug 2018

The path to sustainable growth is customer acquisition (Part 1)

The path to sustainable growth is customer acquisition (Part 1)

Tyron Sharnock 14 Aug 2018

Chasing the dream of the single view of the customer

Chasing the dream of the single view of the customer

Wynand Smit 14 Jun 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Three key reasons why your business needs CRM software

Three key reasons why your business needs CRM software

James Kaiser 26 Jan 2018

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How corporate SA can transition towards customer centricity and embrace the global paradigm

Matthew Westaway 17 Jan 2018

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Why human-centered design matters

Stuart McDougall 26 Dec 2017