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    Source:
    Digital advertising group Aleph launches payment unit
    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Jacques Celliers, CEO of FNB. Source: Supplied
    FNB eBucks recognised as loyalty champion in global awards

    20 Jun 2022

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.
    Seizing opportunities in Zimbabwe's new era

      19 Jul 2018

    The crucial role of client service excellence in agencies
    The crucial role of client service excellence in agencies

      9 Jul 2018

    Implement GDPR or organisations risk losing business
    Implement GDPR or organisations risk losing business

    21 Jun 2018

    Investing in your customers yields returns
    Investing in your customers yields returns

    14 Jun 2018

    Chasing the dream of the single view of the customer
    Chasing the dream of the single view of the customer

      14 Jun 2018

    Creating better customer experience in Africa
    Creating better customer experience in Africa

      11 Jun 2018

    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

    29 May 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

      28 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

      9 May 2018

    Chief marketers believe their jobs are at risk if customer experience strategies fail
    Chief marketers believe their jobs are at risk if customer experience strategies fail

    2 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

      18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

      16 Apr 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

      16 Mar 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

      15 Mar 2018

    Why it's time to reevaluate your customer communication, starting with email
    Why it's time to reevaluate your customer communication, starting with email

      13 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

      6 Feb 2018

    Image supplied.
    Trends 2018: Omnichannel is the new normal

      25 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

      8 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

      8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

      8 Jan 2018

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

      20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

      11 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

      5 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

      11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

      8 Sep 2017

    Show more

    More news

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.
    Seizing opportunities in Zimbabwe's new era

     19 Jul 2018

    The crucial role of client service excellence in agencies
    The crucial role of client service excellence in agencies

     9 Jul 2018

    Implement GDPR or organisations risk losing business
    Implement GDPR or organisations risk losing business

    21 Jun 2018

    Investing in your customers yields returns
    Investing in your customers yields returns

    14 Jun 2018

    Chasing the dream of the single view of the customer
    Chasing the dream of the single view of the customer

     14 Jun 2018

    Creating better customer experience in Africa
    Creating better customer experience in Africa

     11 Jun 2018

    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

    29 May 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

     28 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

     9 May 2018

    Chief marketers believe their jobs are at risk if customer experience strategies fail
    Chief marketers believe their jobs are at risk if customer experience strategies fail

    2 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

     18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

     16 Apr 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

     16 Mar 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

     15 Mar 2018

    Why it's time to reevaluate your customer communication, starting with email
    Why it's time to reevaluate your customer communication, starting with email

     13 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

     6 Feb 2018

    Image supplied.
    Trends 2018: Omnichannel is the new normal

     25 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

     8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

     8 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

     8 Jan 2018

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

     20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

     11 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

     5 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

     11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

     8 Sep 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

     27 Jul 2017

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    Strat planning for client service and non-planners: Cape Town, 10 April

    Stratplanning 3 Apr 2013

    Show more

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