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Customer experience will help retailers overcome the financial hit from coronavirus
Customer experience will help retailers overcome the financial hit from coronavirus

Retail was in trouble long before Covid-19 hit. The past five years saw daily reports of store closures and retailer bankruptcies. The growth of online commerce eroded many retailers' top-line revenues, forcing them into an ongoing cycle of discounts and promotions just to keep up.

By Frederic Dimanche 6 Jul 2020

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