Subscribe & Follow

Advertise your job vacancies

Jobs

Customer Service Associate Johannesburg

Nedbank invests in iNetco tracing tool

16 Jan 2014

Nedbank's recent acquisition of the iNetco system ensures that it will improve its operational efficiency in the face of growing transaction performance complexities. The bank has grown by over two million new individual and small business clients over the last two years.

With Nedbank's recent migration to a new payments platform came the need to adequately trace a transaction from end to end, namely the entire business transaction management within the Nedbank environment. iNetco is the ideal tracing tool to improve a problem's isolation times with the knock-on effect of speed of resolution to customer queries, specifically from a technical perspective.

With every new customer comes a significant increase in banking transaction volumes. Given its growth, Nedbank realised that investment needed to be made in monitoring capabilities to ensure that any transaction slowdowns or failures could be found before they affected end-users, be they at ATMs or merchants, using Nedbank point-of-sale services.

Transaction visibility

With a complex environment consisting of multiple switches, servers, and third-party back ends (such as Visa and Bankserv), Nedbank needed a solution that could provide the end-to-end transaction visibility into every transaction within its network to ensure that slowdowns were quickly addressed and failures averted. Nedbank recognised the need for business transaction management, and identified iNetco Insight as the solution that would allow them to keep their customers happy by ensuring that transaction service levels were kept high while monitoring and troubleshooting costs were kept low.