"If a workshop has been accredited by a reputable association you can be assured of good workmanship but also recourse should the job not be done to acceptable standards," says Les Mc Master, chairman of the Motor Industry Workshop Association (MIWA).
"Accredited independent workshops are now run by highly-skilled mechanics, with excellent service levels, administrative support and quality parts and machinery. However, the key is to ensure you select an accredited workshop."
He explains that during the accreditation process a workshop undergoes a thorough assessment. Aspects including the health and safety operating procedures are scrutinised as are the premises, equipment, administration, waste removal, and staffing.
"Even aspects of the business such as parking facilities, lighting, ventilation and uniforms are inspected. The MIWA accreditation and grading process includes a 20 point document of proof of compliance to health and safety policies that members have to adhere to before they receive their accreditation. It is a rigorous process that we believe is essential to ensure customers know they are dealing with professionals and feel protected," he says.
The level of staff training is also an important aspect of the accreditation process. "Unfortunately skills shortages are a reality. To achieve a MIWA accreditation, workshops have to prove their staff have sufficient training and on-the-job experience as well as specific qualifications to meet the needs of their customers. Often we find that mechanics previously employed at larger dealerships branch out and start their own workshops bringing with them the specialist skills to work on specific vehicle makes.
"By using an accredited workshop, customers can feel reassured that they are dealing with highly-trained individuals who are at the same level, if not more advanced, than those found at dealerships. And the good news is these workshops will do repairs at a fraction of the cost of what you would pay at a dealership," Mc Master points out.
Possibly the most important benefit of using an accredited workshop is the knowledge that there is an association you can deal with in the event of a bad service or poor workmanship experience.
"Owning a motor vehicle is a big investment. The purchase price alone is a major financial commitment and repairs don't come cheap. It is therefore very important that you can trust the repairer to do the best job at the most affordable price. If this is not your experience then you need to approach MIWA and the association will assist in a conflict resolution process on behalf of its member," explains Mc Master.
"Don't be afraid to ask for proof of accreditation when contacting a workshop. If you are looking for a workshop bear in mind that there are over 2,500 accredited MIWA workshops around the country. You have the right to an affordable and professional service so make sure you use an accredited workshop," he concludes.
