Genesys has always been a distinct entity within the Alcatel-Lucent line of divisions, products and services. On 1 January, though, it was folded into a larger group called the "Applications Software Group". Genesys' mission of offering contact centre products and services geared toward enterprises and telecommunication firms will still be part of Alcatel-Lucent's mix. Indeed, Genesys will continue to largely operate it as it did before.
The difference - and the point of the new group - will be an added emphasis on Web 2.0 functionality, according to its president, Paul Segre, who will also continue to lead Genesys as its chief executive.
