Account Manager

Location: Remote (South Africa)
Work model: Remote (can be based anywhere in South Africa). Need to be able to legally work in SA to be considered.
Salary: R36 000 – R55 000 CTC (depending on level of experience)

About our client:
Our client is a multi-award-winning software company that helps schools and school trusts run more smoothly and stay connected with parents. Around two decades in, they're growing fast — over 55% since the start of the year — and are looking for a South Africa-based Account Manager to join their UK team and help manage that growth. It's a close, collaborative team that genuinely cares about doing right by its customers.

Why you'd want to work here:

• Fully remote — work from anywhere in South Africa
• You won't be left to figure it out alone: you'll join a close-knit account management team that works together, not in isolation
• Join a fast-growing, family-run business that's serious about quality and long-term relationships
• Genuine ownership of your own portfolio, with real opportunity to grow it
• A company that takes its time to find the right fit, and invests in the people it hires

What the job involves:

• Managing a portfolio of 75–100 smaller school and trust accounts, mostly by phone and email
• Building trusted relationships with key contacts and stakeholders across your accounts
• Helping customers get the most value out of the platform, and keeping an eye on engagement and satisfaction
• Spotting opportunities to grow existing accounts and introduce additional products or services
• Keeping CRM records accurate, and reporting regularly on your portfolio
• Working closely with support, product, sales and finance to get the best outcomes for customers
• Contributing to the team's LinkedIn presence as part of their wider outreach
• Using AI tools comfortably as part of your day-to-day work

What you need to be considered:

• Previous experience in account management, customer success, or another client-facing relationship role — any industry considered, backgrounds in advertising or marketing are especially welcome
• Excellent written communication — many customers prefer email over calls, so this needs to build trust on its own
• Strong organisational and time-management skills, with the ability to juggle a high volume of relationships at once
• Comfortable working independently within a remote team
• A proactive, personable approach to problem-solving
• Confidence using AI tools
• An active, professional LinkedIn presence
• Must be legally able to work in South Africa

Bonus points if you:

• Have experience in education, edtech, or with multi-site organisations
• Have supported customer renewals, retention or account growth before
• Have project management experience
• Are confident presenting to clients online
• Have used Google Workspace

Posted on 01 Oct 13:58, Closing date 30 Nov