Customer expectation | Bizcommunity

Customer expectation | Bizcommunity

News

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Medical Aid

SA medical schemes showing signs of recovery, study finds

7 Feb 2023

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Trends

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Frederik Zietsman 9 Jan 2023

Optimising efficiency and improving profits with geospatial data

Digital

Optimising efficiency and improving profits with geospatial data

Marna Roos, Issued by AfriGIS 9 Dec 2022

Source: © firmbee.com Creative thinking, technology and people are the next big thing in business and together they are set to shape success

Marketing

Creativity: the driving force of modern business

Mandisa-Ntloko Petersen 26 Sep 2022

Source: Mastercard.

Fintech

Tokenised payment transactions to exceed 1tn globally by 2026

18 Jul 2022

How payment solutions are revolutionising WhatsApp and enhancing CX

CRM, CX, UX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Harkrishan Singh, director of application development, AlphaCodes

Financial Services

The new reality for financial services

Harkrishan Singh 21 Apr 2021

Covid-19 has changed consumers expectations

SMEs

Covid-19 has changed consumers expectations

Nathalie Schooling 1 Jul 2020

Image source: Gallo/Getty Images.

Digital

Welcome to a new customer experience world

Paul McIntyre 13 Dec 2019

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

CRM, CX, UX

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!

Research

#ExperienceAdvantage: The secret to winning in the age of experience

Leigh Andrews 29 Oct 2019

A no-fail way to get your product to market

Franchising

A no-fail way to get your product to market

Alan Hockey 12 Sep 2019

How interior décor helps create immersive retail experiences

Retail

How interior décor helps create immersive retail experiences

1 Jul 2019

Image source: Gallo/Getty

Banking

Customer experience will make or break traditional banks

27 Mar 2019

#BizTrends2019: Top mobile trends for the 2019 consumer

Trends

#BizTrends2019: Top mobile trends for the 2019 consumer

Lynette Hundermark 17 Jan 2019

Chief marketers believe their jobs are at risk if customer experience strategies fail

Research

Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018

Retailers, shopping malls power through festive spending binge

Commercial Property

Retailers, shopping malls power through festive spending binge

2 Feb 2018

CRM, CX, UX

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Consumer spending to drive compelling F&B offerings

Food & bev. services

Consumer spending to drive compelling F&B offerings

17 Jul 2017

South African Customer Satisfaction Index shows fondness for fast foods

Research

South African Customer Satisfaction Index shows fondness for fast foods

22 Jun 2017

Retail Services

Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

20 Apr 2017

Hospitality

Surge in graded establishments in 2016

28 Nov 2016

Gamification: improving service delivery in digital business

Services

Gamification: improving service delivery in digital business

8 Nov 2016

Ocean Basket comes out tops in the SA Customer Satisfaction Index for Restaurants

Research

Ocean Basket comes out tops in the SA Customer Satisfaction Index for Restaurants

2 Sep 2016

Ensuring customer retention through the trust journey

CRM, CX, UX

Ensuring customer retention through the trust journey

11 Jul 2016

Jessica Tennant

Food & bev. services

#DesignMonth: Adrian Morris on designing localised experiences

Jessica Taylor 3 Feb 2016

Image via Pexels

CRM, CX, UX

Stay nimble and make loyalty trends happen

Ros Siddle 8 Oct 2015

[Beyond Retail 2015] Reinventing the business model

E-commerce

[Beyond Retail 2015] Reinventing the business model

16 Sep 2015

sheelamohan via

Telecoms & Networks

Contact centres: cog in the machine or customer experience hub?

19 May 2015

Evolving from multi-channel to true omni-channel experiences

Retail

Evolving from multi-channel to true omni-channel experiences

Lynette Hundermark 16 Mar 2015

SA banks' customer satisfaction index improves

Banking

SA banks' customer satisfaction index improves

4 Mar 2015

CRM, CX, UX

The unsexy secret of great service: containing the system

Patrick Carmody 1 Dec 2011

Interbrand releases 100 "Best Global Brands"

Research

Interbrand releases 100 "Best Global Brands"

16 Sep 2010

Unified, consistent messaging and the digital media fit

Digital

Unified, consistent messaging and the digital media fit

6 Oct 2009

Branding

10 steps for successful corporate branding

Martin Roll 4 Aug 2004

Digital

New Intranet offers business management

1 Jun 2004