Customer effort | Bizcommunity

Customer effort | Bizcommunity

News

Medical Aid

The numbers never lie: choosing a medical scheme can be a data-driven decision

Weatherton Nyambeu 15 Feb 2023

Source: Supplied. Lelen Udayan, head of customer experience at Mukuru.

Fintech

Achieving a frictionless customer experience in fintech

Lelen Udayan 26 Jan 2023

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

CRM, CX, UX

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

Issued by Ask Afrika 7 Oct 2021

Trust - a competitive differentiator in retail banking

Banking

Trust - a competitive differentiator in retail banking

Mornay Roberts-Lombard 6 May 2021

Customer experience within the medical aid industry

Medical Aid

Customer experience within the medical aid industry

Sarina de Beer and Dr Amelia Richards, Issued by Ask Afrika 3 Mar 2021

Top CX trends for CIOs to watch

Trends

Top CX trends for CIOs to watch

5 Mar 2020

AI can enhance customer experience

4th Industrial Revolution

AI can enhance customer experience

Richard Firth 28 Feb 2020

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

CRM, CX, UX

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

Research

Knowledge and emotion are central to the service industry

Issued by Ask Afrika 18 Oct 2018

Improving CX with AI

Data & Analytics

Improving CX with AI

9 May 2019

Top 10 trends in digital commerce

Trends

Top 10 trends in digital commerce

Sandy Shen 17 Oct 2018

The 29 industry winners of the 2018 Ask Afrika Orange Index. Image supplied.

Research

2018 Ask Afrika Orange Index winners announced

10 Oct 2018

Data-driven processes to drive e-commerce campaign success

Retail Marketing

Data-driven processes to drive e-commerce campaign success

Wynand Smit 11 May 2018

Diana Varisova via

Services

Connectivity the critical requirement in the 'contact centre anywhere'

Andre Deetlefs 22 Jan 2016

Why a service strategy - and how?

Sales

Why a service strategy - and how?

Sid Cohn 6 Aug 2015

Big Data and the mobile world

Data & Analytics

Big Data and the mobile world

Omar Kamal 23 Jul 2015

Actually, the future of your contact centre does not depend on technology

Telecoms & Networks

Actually, the future of your contact centre does not depend on technology

Darren Arnold 3 Jul 2015

Workshops for Ask Afrika Orange Index

CRM, CX, UX

Workshops for Ask Afrika Orange Index

25 Jun 2014