News
Marketing & Media
Four steps to dealing with academic call centres at crunch time
Bruce von Maltitz 29 Oct 2015
Marketing & Media
Social media customer care - a job for marketing or the call centre?
Bruce von Maltitz 25 Aug 2015
Marketing & Media
Should you integrate your social media capabilities with the call centre?
Bruce von Maltitz 22 Jun 2015
HR & Management
Becoming a force to be reckoned with: lessons learnt from Salesforce
Bruce von Maltitz 18 Jul 2013